We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.
How do I return?
Option 1: FREE using our returns portal (print label at home)
Repack your items.
Go to the portal and let us know what you want to return and why and print off your label.
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Print off your returns label and attached it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub in New York.
- Returns are FREE
- Print label at home
- Take your parcel to any Post Office
It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.
Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.
FREE, FAST, TRACKABLE returns!
Good to know...
You've got 30 days to send something back to us from the day you receive it.
We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.
We can't offer refunds on pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.
Returning from outside the UK?
If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed. To download a new returns label, select your country from the drop down menu.