USA & INTERNATIONAL RETURNS
For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
Ready to Return?
Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).
You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process.
Please note, only Karen Millen items can be returned using the Returns Portal, Karen Millen partnered brand items must be returned via the third party's returns process.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.