Delivery Information

Contact Us here for any query concerning your order.

Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

Double check the shipping option you selected to confirm the day it should arrive. You can check shipping timescales above. Your shipping date has to have passed for us to be able to investigate the whereabouts of your order. If your shipping date has passed, please contact here and have your order number ready.

If your delivery date has passed and you would like us to investigate this further, please contact us here and have your order number ready.

Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

If you are missing 1 or more of the items you have ordered it may be down to the following:

You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped. If it is a small item, please check in and amongst the other products in case it is hiding. You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

contact us

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative shipping address where you know someone will be able to receive the parcel or selecting an alternative shipping option at checkout.