FAST, TRACKABLE & COST EFFECTIVE using the returns portal

    For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

    You've got 28 days to send something back to us from the day you receive it.

  • 1

    Repack your items.

  • 2

    Login to our returns portal (click 'start a return' below).
    You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

  • 3

    Select your preferred return option.

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us.

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.


Good to know...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.