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  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number (it's on your order confirmation or dispatch email)

        Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your shipping date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

        To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the Contact Us form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return?

        Returns

        How do I return?

        Option 1: FREE using our returns portal (print label at home)

          FREE, FAST, TRACKABLE returns!

          Good to know...

          You've got 30 days to send something back to us from the day you receive it.

          We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

          We can't offer refunds on pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

        • 1

          Repack your items.

        • 2

          Go to the portal and let us know what you want to return and why and print off your label.

        • 3

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

          Print off your returns label and attached it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub in New York.

          • Returns are FREE
          • Print label at home
          • Take your parcel to any Post Office
          START A RETURN
        • 4

          It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.

          Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

        Returning from outside the UK?

        • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
          To download a new returns label, select your country from the drop down menu.

          Get Label
      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your Karen Millen account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

        We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number (it's on your order confirmation or dispatch email)

      Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times
      Any import duties to be paid by the customer.


      Shipping option Shipping times Shipping cost
      USA Express Shipping 2 - 3 business days $15.99 per order
      Canada Standard Shipping FREE - Up to 10 business days $0.00 per order
      Canada Express Shipping 2-3 business days $29.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Will I be charged customs and imports duties?

      Your order may be subject to import duties which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties.

    • Missing item(s) from my order?

      There's a chance that this was missed during the packing process; it could be coming in more than one parcel or it may have gone missing in transit. If your expected delivery date has passed, then please head over to our Contact Us section and we'll be able to help.

    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your shipping date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it on the site first.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative shipping address where you know someone will be able to receive the parcel or selecting an alternative shipping option at checkout.

    • I received a incorrect item, what do I do?

      We will get this fixed for you as soon possible - just head over to our Contact Us section.

      When you message, please include the following information:

      • - Your name
      • - Order number
      • - Product name and code of the item ordered
      • - Product name and code of the item received
      • - Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the Contact Us form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Returns & Refunds
    • What is your returns policy?

      - You've got 30 days to send something back to us from the day you receive it.

      - Items must be returned in a new and unused condition.

      - Items must have all tags attached.

      - Pierced jewellery cannot be returned for health and hygiene reasons.

      - Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      - Beauty products cannot be returned for hygiene reasons.

      - Shoes must be tried on indoors.

      - Please obtain proof of postage just in case your order is lost on its way back to us.

      - If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.


      Ready to Return? Click here

      For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

    • How do I return?

      Returns

      How do I return?

      Option 1: FREE using our returns portal (print label at home)

        FREE, FAST, TRACKABLE returns!

        Good to know...

        You've got 30 days to send something back to us from the day you receive it.

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

        We can't offer refunds on pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

      • 1

        Repack your items.

      • 2

        Go to the portal and let us know what you want to return and why and print off your label.

      • 3

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        Print off your returns label and attached it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub in New York.

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Post Office
        START A RETURN
      • 4

        It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.

        Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

      Returning from outside the UK?

      • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
        To download a new returns label, select your country from the drop down menu.

        Get Label
    • When will I receive my refund?

      A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your Karen Millen account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

      We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds may show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the Contact Us Section.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We don't refund delivery charge for those countries outside the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift voucher are not currently available for purchase but will be back up and running soon.

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Discover and Diners. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Karen Millen voucher/gift certificate, then yes we accept those.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • Payment issues

      Payment Error

      If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using(e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Products
    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it on the site first.

    • I received a incorrect item, what do I do?

      We will get this fixed for you as soon possible - just head over to our Contact Us section.

      When you message, please include the following information:

      • - Your name
      • - Order number
      • - Product name and code of the item ordered
      • - Product name and code of the item received
      • - Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the Contact Us form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Sizing

      Size Guide

      International Conversion

      IN CM

      SIZE XS S M L
      UK 6 - 8 10 12 - 14 16
      EUROPE EUR 34 - 36 38 40 - 42 44
      USA/CANADACA 2 - 4 6 8 - 10 12
      AUS / NZ 6 - 8 10 12 - 14 16

      IN CM

      UK SIZE 6 - 8 10 12 - 14 16
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      UK 2 3 4 5 6 7 8
      EUROPE EUR 35 36 37 38 39 40 41
      USA/CANADACA 4 5 6 7 8 9 10
      AUS / NZ 4 5 6 7 8 9 10

      International Conversion

      Swimwear
      UK 6 8 10 12 14 16
      EUROPE EUR 34 36 38 40 42 44
      USA/CANADACA 2 4 6 8 10 12
      AUS / NZ 6 8 10 12 14 16
      bra
      UK 30c 32b 34b 36b 38b 40b
      EUROPE EUR 65c 70b 75b 80b 85b 90b
      USA/CANADACA 30c 32b 34b 36b 38b 40b
      AUS / NZ 8c 10b 12b 14b 16b 18b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      6 34 6 2
      8 36 8 4
      10 38 10 6
      12 40 12 8
      14 42 14 10
      16 44 16 12

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

  • Contact us

      Please include your order number when contacting us.

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)

  • Terms of use

    TERMS AND CONDITIONS OF USE

    These terms and conditions apply to the entire contents of the website under the domain name www.karenmillen.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to KarenMillen.com Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.

    Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.

    1. Your use of this Website

    1.1. We hereby grant you a limited license to access and make personal use of this Website but not to modify it, or any portion thereof, except with our express written permission.

    1.2. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

    1.3. By accessing any part of the Website, you shall be deemed to have accepted these terms and conditions in full. If you do not accept these terms and conditions in full, you must leave the Website immediately.

    1.4. We reserve the right to vary these terms and conditions at any time. If so, the updated version will be posted on the Website and you will be bound by the updated version for all of your subsequent site access if you continue to use the Website thereafter. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms and conditions located on particular pages of the Website.

    1.5 All content available on this Website is solely directed to individuals 18 years of age or older residing in the United States. Any use of the Website is prohibited where they are not allowed by law.

    2. License

    2.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. KarenMillen.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of KarenMillen.com Limited.

    2.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

    2.3. Any rights not expressly granted in these terms are reserved.

    3. Service access

    3.1. While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

    3.2. We give no warranties as to the availability, performance or accessibility of the Website.

    3.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

    4. Links and Advertisements

    Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers. If you would like to create a link to this Website, you may only do so with our prior written consent.

    5. Registration

    Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.

    6. Disclaimer

    While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

    7. Liability

    7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Loss of income or revenue; Loss of business; Loss of profits or contracts; Loss of anticipated savings; Loss of data; Loss of goodwill; Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    7.2. Nothing in these terms and conditions shall exclude or limit our liability for:

    7.2.1. death or personal injury caused by negligence; or

    7.2.2. fraud; or

    7.2.3. misrepresentation as to a fundamental matter; or

    7.2.4. any liability which cannot be excluded or limited under applicable law.

    7.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    7.4. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.

    7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

    8. Indemnity

    You agree to indemnify, defend and hold harmless KarenMillen.com Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

    9. Termination

    We may at any time terminate or suspend any part of the Website without notice to you.

    10. Governing law and jurisdiction

    10.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

    10.2. You agree and accept to be bound by the terms of our Privacy Notice.

  • Returns policy

    Returns

    1. OUR RETURNS POLICY

    If you are a customer in the European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

    If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

    2. FAULTY GOODS

    Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

    Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

     
    3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

    If you’re a customer in the EEA, you get 14 days to cancel your contract with us

    This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

    There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

    Email us: customerservices@karenmillen.com

    Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

    If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

    Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

     
    4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

    Returns

    How do I return?

    Option 1: FREE using our returns portal (print label at home)

      FREE, FAST, TRACKABLE returns!

      Good to know...

      You've got 30 days to send something back to us from the day you receive it.

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

      We can't offer refunds on pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

    • 1

      Repack your items.

    • 2

      Go to the portal and let us know what you want to return and why and print off your label.

    • 3

      Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      Print off your returns label and attached it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub in New York.

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Post Office
      START A RETURN
    • 4

      It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.

      Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

    Returning from outside the UK?

    • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
      To download a new returns label, select your country from the drop down menu.

      Get Label
    5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

    We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

    Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

  • Privacy notice

    Privacy Notice

    Here at KarenMillen.com Ltd (‘Karen Millen’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Karen Millen. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:

    • The personal data we collect
    • How we collect your data
    • How we use your data
    • Marketing preferences, adverts and cookies
    • Links to other websites and third parties
    • How we share your data
    • Your rights
    • Changes to this privacy notice
    • How to contact us
    Who is Karen Millen

    Karen Millen is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

    KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”).

    Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

    Our commitment to you

    We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

    We will only collect and use your personal data for the following purposes, to:

    • fulfil your order(s)
    • keep you up to date with the latest offers and trends
    • give you a better shopping experience
    • help us to make our marketing more relevant to you and your interests
    • improve our services
    • meet our legal responsibilities
    How we keep your data safe and secure

    We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

    The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

    We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

    In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

    The personal data we collect

    Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

    While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

    The following groups of personal data are collected:

    • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
    • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
    • Financial Data includes information such as: payment card details and bank account.
    • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
    • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
    • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
    • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Karen Millen products and services used by you.
    • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    How we collect your data

    We may collect personal data about you in the following ways:

    • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

      • Create an account or purchase products on our website;
      • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
      • Enter a competition;
      • Join a Karen Millen loyalty programme;
      • Complete a voluntary market research survey;
      • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
      • Use the “refer a friend” function on our website; or
      • When you log in to our website via social media.
    • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
    • Third parties – we may receive personal data about you from various third parties, including:

      • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
      • Technical Data from affiliate networks through whom you have accessed our website;
      • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
      • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
      • As part of the administration of Karen Millen Fashions Limited and Karen Millen Retail Limited (together “the Companies”) on 6 August 2019 and the acquisition of the online businesses of the Companies, personal information which was held by the Companies relating to their customers and visitors was transferred to KarenMillen.com Limited. Any personal data which was transferred to KarenMillen.com Limited will be used, transferred and disclosed by KarenMillen.com Limited in accordance with the terms of this privacy notice. If you have any questions or concerns in relation to your personal information which may have been transferred as a result of this administration and acquisition, please contact DPO@karenmillen.com
    How we use your data

    The legal basis for processing your personal data

    We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

    We will only collect personal data from you when:

    • we have your consent to do so, or
    • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
    • the processing is in our legitimate interests and not overridden by your rights, or
    • we have a legal obligation to collect or disclose personal data from you.

     

    Uses made of your personal data

    Your personal data is used by Karen Millen to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity

    Type of data

    Lawful basis for processing including basis of legitimate interest

    To create an account and register you as a new customer (either directly or via social media).

    • Identity
    • Contact
    • Performance of a contract with you

    To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.

    • Identity
    • Contact
    • Financial
    • Transaction
    • Performance of a contract with you
    • Necessary for our legitimate interests (e.g. to recover debts due to us)
    • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

    To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.

    • Identity
    • Contact
    • Profile
    • Marketing and Communications
    • Performance of a contract with you
    • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

    To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.

    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)
    • Where you have decided to enter into a competition or event, for the performance of a contract with you

    To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 

    • Identity
    • Contact
    • Profile
    • Technical
    • Transaction
    • Marketing and Communications
    • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)
    • Necessary to comply with a legal obligation

    To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.

    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Technical
    • Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

    and for market research, statistical and survey purposes.

    • Technical
    • Usage
    • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

    • Identity
    • Contact
    • Technical
    • Usage
    • Profile
    • Marketing and Communications
    • Necessary for our legitimate interests (to develop our products and services and grow our business) or
    • Consent.
    • See further details in the section ‘Marketing preferences, adverts and cookies'

    To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

    • Identity
    • Contact
    • Usage
    • Necessary for our legitimate interests (to improve the shopping experience of our customers)

    To protect our customers, boohoo group companies and website from fraud and theft.

    • Identity
    • Contact
    • Profile
    • Necessary for our legitimate interests (to detect and prevent fraud)

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

    If you have any questions about how Karen Millen use any of your personal data, please contact our Data Protection Officer, Keri Devine at DPO@karenmillen.com.

    How long we keep your data for

    We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

    Marketing preferences, adverts and cookies

    Marketing - your preferences

    We may send you marketing communications and promotional offers:

    • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
    • by email if you have signed up for email newsletters;
    • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

    We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

    We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

    From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

    In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

    You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

    • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
    • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

    We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

    Cookies

    Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

    For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

    Online ads

    We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Karen Millen banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

    Our use of analytics and targeted advertising tools

    We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Cheetah Digital, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

    In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings . As an added privacy measure, you can also use the Google Analytics opt-out browser add on.

    The Digital Advertising Alliance (which includes companies such as Google and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

    If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

    Links to other websites and third parties

    Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

    How we share your data

    We may disclose and share your personal data with the parties set out below:

    • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
    • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
      • third party service providers that we engage to provide IT systems and software, and to host our website; 
      • third party payment processing services (including Worldpay, Adyen, Paypal) to process your payment to us. Karen Millen does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
      • third party service providers that we engage to deliver goods you have ordered;
      • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
      • analytics and search engine providers that assist us in the improvement and optimisation of our website;
      • affiliate networks through whom you have accessed our website;
    • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
    • to protect our customers, other companies within the boohoo group and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other companies in the boohoo group and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that other companies in the boohoo group and these third parties may retain a record of the information that we provide to them for this purpose to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
      • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
    • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    Your data and countries outside of Europe

    The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

    Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

    Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

    Your Rights

    You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

    • request access to your personal data
    • request correction of your personal data
    • request erasure of your personal data
    • request restriction of processing of your personal data
    • request the transfer of your personal data
    • object to processing of your personal data
    • request human intervention for automated decision making

     Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@karenmillen.com.

    Request access to your personal data

    You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

    Request correction of your personal data

    You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@karenmillen.com.

    Request erasure of your personal data

    This enables you to request that Karen Millen delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Request restriction of processing of your personal data

    You have a right to ask Karen Millen to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

    Request the transfer of your personal data

    You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

    Object to processing of your personal data

    You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

    Request human intervention for automated decision making and profiling

    You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

    We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

    Right to lodge a complaint

    If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@karenmillen.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

    Changes to this privacy notice

    From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

    How to contact us

    We welcome feedback and are happy to answer any questions you may have about your data.

    Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at DPO@karenmillen.com.

    This privacy notice was last updated on 25th September 2019 (Version v1)

    KarenMillen.com Limited,

    Registered Company Number: 12054246,

    UK VAT Number: 185 4874 61.