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Where is my order?

Enter your order number.
Pssst...It's on your order confirmation or dispatch email

  • Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

    If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your shipping date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?
      • How do I return?

        USA & INTERNATIONAL RETURNS

          FAST, TRACKABLE & COST EFFECTIVE using the returns portal

          For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

          You've got 30 days to send something back to us from the day you receive it.

        • 1

          Repack your items.

        • 2

          Login to our returns portal.
          You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

        • 3

          Select your preferred return option.

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

          • START A RETURN

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • How long do I have to return?

        You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        Please note we’ve extended our returns to 30 days so a typical return may take longer than usual.

        On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times
      KAREN MILLEN PREMIER - unlimited express shipping for $49.99


      Shipping option Shipping times Shipping cost
      USA Standard Shipping 5-8 business days (5 days metro, 8 days non metro) $9.99 per order
      USA Express Shipping Up to 3 business days  $14.99 per order
      Canada Standard Shipping Up to 7 business days  $16.99 per order
      Canada Express Shipping Up to 3 business days  $29.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Can I change the delivery address on my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your shipping date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

    • Missing item(s) from my order?

      If you are missing 1 or more of the items you have ordered it may be down to the following:

      • You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing.
      • The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.
      • If it is a small item, please check in and amongst the other products in case it is hiding.
      • You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update.

      If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

    • I have already returned some items from my order and paid £2, why are you charging me again?
    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative shipping address where you know someone will be able to receive the parcel or selecting an alternative shipping option at checkout.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?
    • Will I be charged customs and imports duties?
  • Returns & Refunds
    • What is your returns policy?

      - Items must be returned in a new and unused condition.

      - Items must have all tags attached.

      - Pierced jewellery cannot be returned for health and hygiene reasons.

      - Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      - Beauty products cannot be returned for hygiene reasons.

      - Shoes must be tried on indoors.

      - Please obtain proof of postage just in case your order is lost on its way back to us.

      - If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.


      Ready to Return? Click here

      For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

    • How do I return?

      USA & INTERNATIONAL RETURNS

        FAST, TRACKABLE & COST EFFECTIVE using the returns portal

        For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 30 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal.
        You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

      • 3

        Select your preferred return option.

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        • START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • When will I receive my refund?

      Please note we’ve extended our returns to 30 days so a typical return may take longer than usual.

      On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can’t see the refund on my bank statement

      On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

      For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

      You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

      If you have been unable to locate your refund and 28 days have passed since you ported your return, please get in touch by going to the Contact Us tab on this page.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We don't refund delivery charge for those countries outside the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

    • I have already returned some items from my order and paid £2, why are you charging me again?
    • There wasn't a delivery note in my parcel, can I return?
    • International returns

      For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

    • I have an outstanding balance of £2 on my Buy Now, Pay Later invoice (Klarna, Clearpay), how would I pay for this?
  • Brexit
    • I don’t have a printer; how do I return?
    • My parcel shows that it is being checked by customs?
    • Will I be charged export fees to send an item back from Europe to the UK?
    • The tracking shows that my parcel is in another country?
    • Will I need to pay duty or tax on my order?
  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift voucher are not currently available for purchase but will be back up and running soon.

    • Klarna

      Shop Now. Wear Now. Pay It In 4

      Shop now and pay later with four short-term installments that let you spread the cost of your purchase, with no added charges or hassle.

      Pay nothing extra. Four payments are automatically collected bi-weekly from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh! The only fees that may apply are late fees for missed payments.

      All you need is:

      An US credit or debit card

      To be over 18 years of age

      A US residents address

      Customer Service

      For customer service queries you can contact the Klarna customer service team here.


      See https://klarna-web-client-eu.production.c2c.klarna.net/us/customer-service/csc/about-klarna/ for further information about Klarna.

    • Afterpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free on orders over £10.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Afterpay as your payment method at checkout.

      All you need is:

      1. A US credit or debit card
      2. To be over 18 years of age
      3. A US residents address

      Customer Services

      Afterpay Customer inquiries will be addressed by the Customer Support team here:help.Afterpay.com

      Afterpay is only available on orders over £10.

      Afterpay is unavailable to App Customers.


      For a full list of FAQs please click here

      See T&C's for further details

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Klarna, Laybuy, Afterpay, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Karen Millen voucher/gift certificate, then yes we accept those.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • PayPal

      PAY IN 4 PAYMENTS

      Pay in 4 interest-free payments on orders between $30-$1500. Your plan will last 6 weeks in total. The first payment will be due at the time of purchase, followed by 3 further payments due every two weeks after that. Pay in 4 is a form of credit, so carefully consider whether you can afford the repayments as use of the product may impact your credit score.

      All you need is:

      To be over 18 years of age

      An US residential address

      A PayPal account in good standing

      Pay in 4 eligibility is subject to status and approval

      For a full list of FAQs please click here

      Customer Service

      For customer service queries you can contact the PayPal customer service team here

      See here for the PayPal Terms and Conditions.


    • Payment issues

      Payment Error

      If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using(e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Size Guide

      International Conversion

      IN CM

      SIZE XS S M L XL 2XL 3XL
      UK 6 8 10 12 14 16 18 20 22 24 26
      IE/EU 6 8 10 12 14 16 18 20 22 24 26
      FR 34 36 38 40 42 44 46 48 50 52 54
      DE 32 34 36 38 40 42 44 46 48 50 52
      IT 38 40 42 44 46 48 50 52 54 56 58
      USA/CA 2 4 6 8 10 12 14 16 18 20 22
      AUS/NZ 6 8 10 12 14 16 18 20 22 24 26
      RU 40 42 44 46 48 50 52 54 56 58 60

      Body Measurements

      SIZE 2 4 6 8 10 12 14 16 18 20 22
      Bust
      Waist
      Hip

      IN CM

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XL 2XL 3XL
      UK 18 20 22 24 26
      IE/EU 18 20 22 24 26
      FR 46 48 50 52 54
      DE 44 46 48 50 52
      IT 50 52 54 56 58
      USA/CANADACA 14 16 18 20 22
      AUS / NZ 18 20 22 24 26
      RU 52 54 56 58 60

      IN CM

      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XXS XS S M L
      UK 2 4 6 8 10 12 14 16
      IE/EU 2 4 6 8 10 12 14 16
      FR 30 32 34 36 38 40 42 44
      DE 28 30 32 34 36 38 40 42
      IT 34 36 38 40 42 44 46 48
      USA/CA 00 0 2 4 6 8 10 12
      AUS/NZ 2 4 6 8 10 12 14 16
      RU 38 40 42 44 46 48 50 52

      Body Measurements

      SIZE 2 4 6 8 10 12 14 16 18 20 22
      Bust
      Waist
      Hip

      IN CM

      WOMENS LEG LENGTH (MEASURED FROM INSIDE LEG) guide only

       
      To fit measurement
      Short
      Longline Short
      Crop
      Standard
      Straight
      Wide
      Culotte

      STANDARD SKIRT LENGTHS (MEASURED FROM WAIST) guide only

       
      Micro mini
      Mini
      Above Knee
      Below Knee
      Midi
      Midaxi
      Flat Foot Midaxi
      Midaxi

      STANDARD DRESS LENGTHS (MEASURED FROM SIDE NECK POINT) guide only

       
      Mini
      Short
      Above Knee
      Below Knee
      Midi
      Midaxi
      Flat Foot Midaxi
      Heeled Midaxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      bra
      UK 32B 32C 34B 34C 34D 36C 36D
      EUROPE EUR 70B 70C 75B 75C 75D 80C 80D
      USA/CANADACA 32A 32B 34A 34B 34C 36B 36C
      AUS / NZ 10B 10C 12B 12C 12D 14C 14D
      CN B70 C70 B75 C75 D75 C80 D80
      FRANCE FRA 85B 85C 90B 90C 90D 95C 95D

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      6 34 6 2
      8 36 8 4
      10 38 10 6
      12 40 12 8
      14 42 14 10
      16 44 16 12

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      UK 2 3 4 5 6 7 8 9 10
      EUROPE EUR 35 36 37 38 39 40 41 42 42½
      USA/CANADACA 4 5 6 7 8 9 10 11 12
      AUS / NZ 4 5 6 7 8 9 10 11 12
  • Contact us


      Apple Messages

      (Sorry, we don't have a phone number)

      Due to high contact volumes, responses may take up to 72 hours. We’ll be in touch with you as soon as possible.

      By contacting us, you consent to us recording and retaining a transcript of your conversation with us. We may use this transcription as described in our privacy policy. If you do not want to consent to this use, please do not contact us other than by email.

  • Legal & Data Protection
    • Your data

      We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

      These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

      If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

      Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at [email protected]

    • Terms & conditions

      Terms & Conditions

      IMPORTANT LEGAL NOTICE

      1. These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.karenmillen.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

      2. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. If you live in the United States, please read this carefully. Do not use the services on this website, including purchasing any items, until and unless you have read these Terms & Conditions and have agreed to them.

      1. INFORMATION ABOUT US
      1. www.karenmillen.com is operated by KarenMillen.com Limited (“We”). We are a company registered in England and Wales under company number 12054246 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is [email protected]
      2. SERVICE AVAILABILITY
      1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.
      3. YOUR STATUS
      1. You may only purchase Products from us if:
        1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
        2. you are an authorised user of the credit or debit card used to pay for your order; and,
        3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information).
      4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
      1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
      2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
      3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
      4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
      5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
      5. DELIVERY
      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
      2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
      3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
      4. You will own the Products once We have received payment in full.
      5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
      6. Please note postcode restrictions apply. Check your eligibility here.
      6. INTERNATIONAL DELIVERY
      1. If you order Products from us for delivery to a destination outside the UK:
        1. your order may be subject to certain import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes, save where goods being imported to You are over $800 in aggregate value (per order) in which case We agree to pay the applicable import customs duty. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes which are your responsibility;
        2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
        3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
      7. PRICE AND PAYMENT
      1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
      2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
      3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Afterpay, and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
      4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Afterpay, such payment will be subject to additional terms between you and Afterpay, available at https://www.afterpay.com/en-US/terms-of-service. For more information about how Afterpay will handle your personal data see their Privacy Policy, available here. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice Late fees may apply.
        5. If you are using Paypal Pay In 4, such payment will be subject to additional terms between you and PayPal available at https://www.paypal.com/credit-presentment/lander/modal?payer_id=2CNM9DNSTU7HE&offer=PAY_LATER_SHORT_TERM&buyer_country=US. For more information about how PayPal will handle your personal data see their Privacy Policy, available here here. See https://www.paypal.com/us/smarthelp/article/what-is-paypal-pay-in-4-faq4333 for further information about PayPal Pay In 4.
      5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
      6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

      Pricing Policy

        Please note that our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors – and to ensure we optimise your shopping experience. That’s why, before purchasing your latest investment, it’s important to acknowledge that you understand this.
      8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
      1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
      2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at [email protected] or by post at Karen Millen, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.
      3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
      4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. The return service costs $4.00 per order. This payment can be made with either a credit card or PayPal. Please see our Returns Policy here for further information about how to return Products to us.
      9. RETURNS
      1. As an alternative to using your rights under clause 8.1, you may wish to return an item to us. The return service costs $4.00 per order. This payment can be made with either a credit card or PayPal. For further information on returns please see our Returns Policy
      2. Orders placed between 17th November and 18th December can be returned until the 15th January 2023. Orders placed on or after 18th December have the usual 30 days to return.
      10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
      1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
        1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
        2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
        3. make any refunds due to you by the method you used for payment:
      2. 14days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
      3. 14 days after you inform us of your decision to cancel the Contract
      4. Please see our Returns Policy here for more information about returns and refunds.
      11. RETURN AND REFUND FOR RUSSIAN CUSTOMERS ONLY
      1. If you are a consumer in Russia, you have a legal right to refuse an order (that will also entail the cancellation of a Contract) if you change your mind within 7 days after you receive (or someone you nominate receives) the Products of good quality.
      2. If you wish to cancel a Contract under clause 11.1 above, you just need to communicate this to us within the timescale set out in clause 11.1 by email at [email protected] or by post at boohoo, PO Box 553, Burnley, BB1 9GD. You may use a copy of the cancellation form available here, but you are not required to do so.
      3. The right to refuse an order under clause 11.1 of these terms does not apply to the following Products:
        1. Wearing apparel and knitwear (various types of lingerie, socks and stockings);
        2. Textiles (cotton, flax, silk, wool and synthetic fabrics, goods produced from nonwoven materials, e.g., tapes, ribbons, laces, etc.);
        3. Personal hygiene Products (combs, hairgrips, hair curlers, wigs, etc.);
        4. Perfume and cosmetics;
        5. Household chemical Products;
        6. Jewelry and other Products made of precious metal and/or precious stones;
        7. Watches with two or more functions;
        8. Unique Products designed in a way that only you can use it; and
        9. Other Products as prescribed by the laws applicable in the consumer’s place of residence.
      4. If you cancel a Contract under clause 11.1 of these terms after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here (if appli-cable in Russia at the time of refusing an order), but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further in-formation about how to return Products to us.
      5. If you do not wish to use our Returns Policy or the Returns Policy does not apply to Russia at the time of refusing an order, you must return the Products in person, by post or by a courier service at your own expense. If you request that We organise the return of the Products in a way not specified in the Returns Policy, then our expenses may be deducted from your refund.
      6. Please send the Products to boohoo.com, PO Box 553, Burnley, BB1 9GD.
      7. You must ensure that you return the Products in a marketable condition and with duly consumer performance. You must also attach the order and the Dispatch Confirmation confirming the Conclusion of the Contract in respect of the Products. Otherwise, We may not accept the return.
      8. We will refund you the total amount you paid under the Contract including the prices of the Products and the delivery costs. However, please note that We may reduce your refund to reflect our expenses for the return of the Products from you to us (if any such expenses occurred). Please send a refund request to [email protected] The refund will be carried out within 10 days from the day when We receive your request.
      9. By placing an order, you give us consent to refund (if it appears necessary) by crediting the relevant amount of money to your bank account. As an alternative, you may refund in cash in our office (clause 11.2 above).
      12. FAULTY PRODUCTS
      1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
      2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
      3. If you discover that your Product is faulty after 30 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
      13. OUR RIGHTS TO CANCEL THE CONTRACT
      1. We may end the Contract at any time by writing to you if:
        1. you do not make any payment to us when it is due;
        2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
        3. you do not, within a reasonable time, allow us to deliver the Products to you.
      2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
      3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
      14. OUR LIABILITY
      1. 1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
      2. 2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
      3. 3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
      15. EVENTS OUTSIDE OUR CONTROL
      1. 1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
      2. 2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
      3. 3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
      16. DISPUTE RESOLUTION, BINDING ARBITRATION, AND CLASS WAIVER
      1. 1. 1. IF YOU'RE A U.S. RESIDENT, YOU AND WE ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS: WE BOTH AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS OR DISPUTES IN COURT OR BEFORE A JURY, EXCEPT FOR DISPUTES OR CLAIMS ARISING OUT OF OR RELATING TO YOUR INFRINGEMENTS OR OTHER VIOLATIONS OF OUR INTELLECTUAL PROPERTY RIGHTS OR ANY CLAIMS FOR INDEMNIFCATION BROUGHT OR ALLEGED BY US AGAINST YOU PURSUANT TO CLAUSE 16 OF THESE TERMS AND CONDITIONS OF SALE OR CLAUSE 16 OF THE WEBSITE TERMS OF USE. WE ALSO BOTH GIVE UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY CLAIM OR DISPUTE. ADDITIONALLY, OTHER RIGHTS YOU MAY HAVE IF YOU WENT TO COURT ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION. FOR CLARITY, THIS CLAUSE 15 REGARDING BINDING ARBITRATION AND RELATED RIGHTS AND RESTRICTIONS, INCLUDING GIVING UP RIGHTS TO BRING OR PARTICIPATE IN ANY CLASS ACTION CLAIMS, IS APPLICABLE TO ALL CLAIMS AND DISPUTES BETWEEN YOU AND US, EXCEPT FOR ANY CLAIMS OR DISPUTES BETWEEN YOU AND US THAT ARISE OUT OF OR RELATE TO YOUR INFRINGEMENTS OR VIOLATIONS OF OUR INTELLECTUAL PROPERTY RIGHTS OR YOUR OBLIGATIONS TO INDEMNIFY US PURSUANT TO THESE TERMS & CONDITIONS OF SALE OR PURSUANT TO THE WEBSITE TERMS OF USE. FOR MORE ABOUT CLAIMS BETWEEN YOU AND US THAT ARISE OUT OF OR RELATE TO YOUR INFRINGEMENT OF OUR INTELLECTUAL PROPERTY RIGHTS, SEE CLAUSE 10 IN THE WEBSITE TERMS OF USE.
      2. 2. BY EXPRESSLY AGREEING TO THESE TERMS AND CONDITIONS OF SALE AND BY USING ANY SERVICES OF OUR SITE, YOU AGREE THAT, EXCEPT FOR ANY CLAIMS OR DISPUTES THAT ARISE OUT OF OR RELATE TO YOUR INFRINGEMENTS OR VIOLATIONS OF OUR INTELLECTUAL PROPERTY RIGHTS OR YOUR OBLIGATION TO INDEMNIFY US, ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
      3. 3. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 12. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
      4. 4. The arbitrator will have exclusive authority to resolve any disputes relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision, or any part of it, or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
      5. 5. We will be responsible for paying any individual consumer’s initial arbitration fees. But, unless any of the claims brought affords the prevailing party an award of attorneys’ fees, and the arbitrator makes a determination to award reasonable fees to the prevailing party under the fee-shifting provided by applicable law, each party will bear its/his/her own attorneys’ fees.
      6. 6. You agree to an arbitration on an individual basis. In other words, in any dispute or resolution of claim, NEITHER YOU NOR US WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER PARTIES OR CUSTOMERS IN COURT OR IN ARBITRATION, OTHERWISE PARTICIPATE IN ANY CLAIM BROUGHT AS A CLASS ACTION OR CLASS ARBITRATION, OR PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. You and We agree that the arbitrator or arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator or arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may be raised only in a court of competent jurisdiction.
      7. 7. If any provision of this arbitration agreement set forth in this Section 15 is found to be unenforceable or otherwise void or invalid, the unenforceable, void, or invalid provision will be severed from this Section, and the remaining arbitration terms will be enforced.
      17. INDEMNITY

        YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS KARENMILLEN.COM LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, AND AFFILIATES, FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES AND/OR COSTS (INCLUDING, BUT NOT LIMITED TO, LEGAL FEES) AGAINST KARENMILLEN.COM LIMITED ARISING FROM, WITHOUT LIMITATION, (i) YOUR BREACH OF THESE TERMS AND CONDITIONS FOR ONLINE SALES, (ii) YOUR INFRINGEMENT OF ANY OF OUR INTELLECTUAL PROPERTY RIGHTS; (iii) YOUR INFRINGEMENT OF ANY OTHER RIGHT OF ANY PERSON OR ENTITY, INCLUDING, BUT NOT LIMITED TO, DEFAMATION OF SUCH PERSON OR ENTITY, OR VIOLATIONS OF SUCH PERSON’S OR ENTITY’S INTELLECTUAL PROPERTY OR PRIVACY RIGHTS, or (iv) YOUR BREACH OF ANY DUTY OF CONFIDENCE OR PRIVACY OWED TO KARENMILLEN.COM LIMITED, OR (v) ANY FALSE STATEMENTS OR CLAIMS MADE BY YOU IN ANY FORM ABOUT KARENMILLEN.COM LIMITED OR ABOUT ITS PRODUCTS OR SERVICES. NOTE THAT THE ARBITRATION PROVISIONS OF CLAUSE 15 DO NOT APPLY TO ANY INDEMNIFICATION CLAIMS OR ACTIONS BROUGHT AGAINST YOU BY US PURSUANT TO THIS SECTION.

      18. KAREN MIILLEN PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED DELIVERY

      Welcome to the terms and conditions ("Terms") for Karen Millen Premier (“Premier”). These Terms are between you and karenmillen.com UK Limited and/or its affiliates ("karenmillen" or "Us") and govern our respective rights and obligations. You can subscribe to Karen Millen Premier from your desktop, tablet, mobile or android device. Please note that your use of the karenmillen.com website using any device and Premier membership are also governed by the agreements listed and linked to below, as well as all other applicable terms, conditions, limitations, and requirements on the karenmillen.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for a Premier membership, you accept these terms, conditions, limitations and requirements.

      1. Karen Millen Terms and Conditions
      2. Karen Millen Privacy Policy

      Premier Membership

      Premier is valid for 12 months from the date of purchase unless earlier cancelled or terminated, and is only available to individuals residing in the United States, excluding territories.

      Premier Use and Benefits

      Premier members who have paid the Premier fee stated [AMOUNT] will receive free standard and express delivery. Premier can be used on the karenmillen.com/us website. You must have a registered Karen Millen customer account and be logged in to your customer account to use Premier. Premier shipping benefits depend upon inventory availability, order deadlines, and in some cases the shipping address. Premier is available for delivery to the United States, excluding territories. You must place your order in accordance with Karen Millen’s delivery timescales as advised from time to time. It is your responsibility to select your preferred eligible delivery service. We reserves the right to alter the delivery service valid in this promotion at any time; in which case you will be offered the delivery service available at that time free of charge. Karen Millen will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control, including without limitation force majeure events and third party issues.

      Membership Cancellation

      You may cancel your Premier membership any time by contacting customer service. If you cancel within 14 days of signing up, we will refund your full membership fee; provided that we may charge you (or withhold from your refund) the value of Premier benefits used by you and your account during this 14-day period. If you cancel at any other time, no refund will be provided.

      Other Limitations

      We reserve the right to accept or refuse membership in our discretion. We may send you email and other communications related to Premier and your Premier membership (regardless of any settings or preferences related to your Karen Millen account). Use of the Premier benefits is limited to the customer account provided in your membership information. You may not transfer or assign your Premier membership or any Premier benefits, including promotion codes for Premier memberships or benefits, except as allowed in these terms. Premier is for personal use only. Premier members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Premier benefits. From time to time, we may choose in its sole discretion to add or remove Premier membership benefits.

      Fees and Renewal

      The membership fee for Premier is stated $49.99. From time to time, we may offer different membership terms, and the fees for such membership may vary. The Premier membership fee is non-refundable except as expressly set forth in these Terms. Taxes may apply on either or both of the membership fee and the reduced shipping charges for Premier.

      Agreement Changes

      We may in our discretion change these Terms, karenmillen.com/us Terms and Conditions and Privacy Policy, or any aspect of Premier membership, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

      Termination by Us

      We may terminate your Premier membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. You are responsible for using Premier in accordance with the terms and conditions. Any breach will result in termination of your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Premier membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

      Limitation of Liability

      IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN KARENMILEN.COM/US'S TERMS OF USE, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST MEMBERSHIP FEE YOU PAID. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PREMIER MEMBERSHIP.

      19. INTELLECTUAL PROPERTY RIGHTS
      1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
      20. OTHER IMPORTANT TERMS
      1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
      2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
      3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
      4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
      5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
      6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
      7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
      8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
      9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
      10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
      21. AFTER-SALES SERVICE
      1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to [email protected]
      2. If you have any complaints these should be addressed in writing to Karen Millen by email to [email protected] or by post, Karen Millen, PO Box 553, BURNLEY, BB11 9GD.
      3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
       
      22. PROMOTION TERMS AND CONDITIONS
      1. Official Karen Millen promotion codes entitle you to an offer on your online order from www.karenmillen.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of KarenMillen.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on KarenMillen.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
      23. CALIFORNIA PURCHASES
      1. The following is a notice to residents of California regarding Proposition 65: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Prop 65 chemical list. If you need additional information to make your purchase of Products, please email us at: [email protected] and we will respond as soon as possible to provide you with the information we possess about the materials within our Products. For more information on Proposition 65, please visit here.
      24. GIFT CERTIFICATE TERMS AND CONDITIONS
      1. Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.
      2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase
      3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your karenmillen.com account for your next purchase using the same Gift Certificate code.
      4. If you have any additional questions, please contact our Customer Service team
      5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash
      6. We cannot replace lost or stolen Online Gift Certificates.
    • Terms of use

      TERMS AND CONDITIONS OF USE

      These terms and conditions apply to the entire contents of the website under the domain name www.karenmillen.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to KarenMillen.com Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.

      Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.

      1. Your use of this Website

      1.1. We hereby grant you a limited license to access and make personal use of this Website but not to modify it, or any portion thereof, except with our express written permission.

      1.2. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

      1.3. By accessing any part of the Website, you shall be deemed to have accepted these terms and conditions in full. If you do not accept these terms and conditions in full, you must leave the Website immediately.

      1.4. We reserve the right to vary these terms and conditions at any time. If so, the updated version will be posted on the Website and you will be bound by the updated version for all of your subsequent site access if you continue to use the Website thereafter. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms and conditions located on particular pages of the Website.

      1.5 All content available on this Website is solely directed to individuals 18 years of age or older residing in the United States. Any use of the Website is prohibited where they are not allowed by law.

      2. License

      2.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. KarenMillen.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of KarenMillen.com Limited.

      2.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

      2.3. Any rights not expressly granted in these terms are reserved.

      3. Service access

      3.1. While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

      3.2. We give no warranties as to the availability, performance or accessibility of the Website.

      3.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

      4. Links and Advertisements

      Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers. If you would like to create a link to this Website, you may only do so with our prior written consent.

      5. Registration

      Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.

      6. Disclaimer

      While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

      7. Liability

      7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Loss of income or revenue; Loss of business; Loss of profits or contracts; Loss of anticipated savings; Loss of data; Loss of goodwill; Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

      7.2. Nothing in these terms and conditions shall exclude or limit our liability for:

      7.2.1. death or personal injury caused by negligence; or

      7.2.2. fraud; or

      7.2.3. misrepresentation as to a fundamental matter; or

      7.2.4. any liability which cannot be excluded or limited under applicable law.

      7.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

      7.4. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.

      7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

      8. Indemnity

      You agree to indemnify, defend and hold harmless KarenMillen.com Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

      9. Termination

      We may at any time terminate or suspend any part of the Website without notice to you.

      10. Governing law and jurisdiction

      10.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

      10.2. You agree and accept to be bound by the terms of our Privacy Notice.

    • Returns policy

      Returns

      1. OUR RETURNS POLICY

      If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

      If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

      Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

      2. FAULTY GOODS

      Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

      Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

       

      For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the seal has been broken or is no longer in place.

      3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: [email protected]

      Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

       
      4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

      USA & INTERNATIONAL RETURNS

        FAST, TRACKABLE & COST EFFECTIVE using the returns portal

        For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 30 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal.
        You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

      • 3

        Select your preferred return option.

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        • START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Privacy notice

      PRIVACY NOTICE

      Here at KarenMillen.com Ltd (‘Karen Millen’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Karen Millen. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

      • The personal data we collect
      • How we collect your data
      • How we use your data
      • Marketing preferences, adverts and cookies
      • Links to other websites and third parties
      • How we share your data
      • Your rights
      • Changes to this privacy notice
      • How to contact us

      Who is Karen Millen

      Karen Millen is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

      KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”).

      Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

      Our commitment to you

      We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

      We will only collect and use your personal data for the following purposes, to:

      • fulfil your order(s)
      • fulfil orders made on your behalf (e.g., e-gift card orders)
      • communicate with you following a "refer a friend" nomination
      • keep you up to date with the latest offers and trends and to provide you with information about your account and orders
      • give you a better shopping experience
      • help us to make our marketing more relevant to you and your interests
      • improve our products and services
      • meet our legal responsibilities
      • provide and personalize our website and applications
      • support, develop, troubleshoot, and debug our website and applications
      • provide you with information, products, or services that you request from us
      • create, maintain, customize, and secure your account with us
      • help maintain the safety, security, and integrity of our websites, applications, products and services, databases and other technology assets, and business, including to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
      • debug to identify and repair errors that impair existing intended functionality in our websites or applications
      • internally test, research, analyze, and develop our products and services, including to develop and improve our websites and applications, and to develop, improve, or demonstrate our products and services
      • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including our terms of use or terms of sale
      • fulfill any other purpose for which you provide it.

      We will also use your personal information in any other way we may describe when you provide the information or for any other purpose with your consent.

      How we keep your data safe and secure

      We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

      The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

      We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

      In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

      The personal data we collect

      Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

      While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

      The following groups of personal data are collected:

      • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
      • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
      • Financial Data includes information such as: payment card details and bank account.
      • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
      • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
      • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
      • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Karen Millen products and services used by you.
      • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

      We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

      How we collect your data

      We may collect personal data about you in the following ways:

      • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
        • Create an account or purchase products on our website;
        • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
        • Enter a competition;
        • Join a Karen Millen loyalty programme;
        • Complete a voluntary market research survey;
        • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
        • Use the “refer a friend” function on our website; or
        • When you log in to our website via social media.
      • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
      • Third parties – we may receive personal data about you from various third parties, including:
        • Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website;
        • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
        • Technical Data from affiliate networks through whom you have accessed our website;
        • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
        • Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
        • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

      Marketing preferences, adverts and cookies

      Marketing - your preferences

      We may send you marketing communications and promotional offers:

      • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
      • by email if you have signed up for email newsletters;
      • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

      We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

      We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

      From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

      In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

      You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

      • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
      • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

      We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

      Cookies

      Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

      You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

      For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

      Online ads

      We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Karen Millen banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

      Our use of analytics and targeted advertising tools

      We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

      In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features. As an added privacy measure, you can also use The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

      If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

      Links to other websites and third parties

      Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

      How we share your data

      We may disclose and share your personal data with the parties set out below:

      • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
      • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
        • third party service providers that we engage to provide IT systems and software, and to host our website;
        • third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna, Afterpay and Laybuy (please see T&C’s https://www.klarna.com/us/terms-of-use/ / https://www.afterpay.com/en-US/terms-of-service / https://www.laybuy.com/us/consumer-terms for more information) to process your payment to us. Karen Millen does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data;
        • services and to provide marketing and advertising services;
        • third party service providers that we engage to deliver and process your e-gift card orders and e-gift card payment (including Jigsaw Business Solutions Ltd and Stripe Payments UK Ltd)
        • third party service providers that we engage to deliver goods you have ordered and to manage any returns;
        • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
        • analytics and search engine providers that assist us in the improvement and optimisation of our website;
        • affiliate networks through whom you have accessed our website;
      • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
      • to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other boohoo group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other boohoo group companies and these third parties may retain a record of the information that we provide to them for this purpose;
      • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
      • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
      • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

      Worldpay

      Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Karen Millen website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/.

      Do Not Track Signals

      We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

      Accessing, Correcting, and Deleting Your Personal Data

      You can review and change your personal data by logging into your account and visiting your account profile page. You may also send us an email at [email protected] to request access to, correct or delete any personal data that you have provided to us. We cannot delete your personal data except by also deleting your user account. We may not accommodate a request to change or delete your personal data if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.

      Jurisdiction-Specific Privacy Rights

      The law in some jurisdictions may provide you with additional rights regarding our use of personal data. To learn more about any additional rights that may be applicable to you as a resident of one of these jurisdictions, please see the privacy addendum for your state that is attached to this privacy notice.

      Use of Chat Transcripts

      We use transcriptions we record and retain from your chat session to provide you with support and respond to your inquiries, and to help develop and improve our products and services. Our chat service may be provided by a third-party service, however we do not control these third parties’ technology. If you have questions about the use of the chat service, you should contact the chat provider directly. Your chat transcript will be made available to you and we may also share for the above purposes with our subsidiaries and affiliates, and with contractors, service providers, and other third parties we use to support our business.

      Your California Privacy Rights

      If you are a resident of California, you have the additional rights described in the Privacy Notice Addendum for California Residents.

      Your GDPR Privacy Rights

      If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, you have the additional rights described in our GDPR Privacy Addendum.

      Changes to this privacy notice

      From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

      How to contact us

      We welcome feedback and are happy to answer any questions you may have about your data.

      Please send any questions, comments or requests for more information to our Data Protection Officer, who can be contacted at [email protected].

      This privacy notice was last updated on 1st January 1, 2023 (Version v1.11)

      KarenMillen.com Limited,

      Registered Company Number: 12054246,

      UK VAT Number: 185 4874 61.

       

      GDPR Privacy Addendum

      This GDPR Privacy Addendum (the “GDPR Privacy Addendum”) supplements the information contained in our privacy notice and applies solely to customers and users of our websites, iOS and android applications, individuals who interact with us through social media, email, or phone, and individuals that participate in our competition and events that are located in the European Economic Area, the United Kingdom, or Switzerland. We adopt this GDPR Privacy Addendum to comply with the European Union’s General Data Protection Regulation, and any laws implementing the foregoing by any member states of the European Economic Area, the United Kingdom (including the UK Data Protection Act and the UK-GDPR), and or Switzerland (collectively, the “GDPR”). Unless otherwise defined in this GDPR Privacy Addendum, any terms defined in the GDPR or our privacy notice have the same meaning when used in this GDPR Privacy Addendum. When this GDPR Privacy Addendum is applicable to you, it takes precedence over anything contradictory in our privacy notice.

      Data Controller and Data Protection Officer

      KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”). Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice and our details are set out in the “How to Contact Us” section at the end of this notice.

      Information We Collect About You and How We Collect It

      The Personal Data we collect and the ways in which we collect it is described in our privacy notice. 

      The personal data we collect from you is required to enter into a contract with Karen Millen, for Karen Millen to perform under the contract, and to provide you with our products and services. If you refuse to provide such personal data or withdraw your consent to our processing of personal data (when appropriate), then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it. 

      The legal basis for processing your personal data

      We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

      We will only collect personal data from you when:

      • we have your consent to do so, or
      • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
      • the processing is in our legitimate interests and not overridden by your rights, or
      • we have a legal obligation to collect or disclose personal data from you.

      Uses made of your personal data

      Your personal data is used by Karen Millen to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

      Purpose/Activity

      Type of data

      Lawful basis for processing including basis of legitimate interest

      To create an account and register you as a new customer (either directly or via social media).
      • Identity
      • Contact
      • Consent

      To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us;

      To protect our customers, boohoo group companies and website from fraud and theft, which involves automated decision making to assist such fraud prevention and detection.
      • Identity
      • Contact
      • Financial
      • Transaction
      • Performance of a contract with you
      • Necessary for our legitimate interests (e.g. to recover debts due to us)
      • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

      To manage our relationship with you, including: providing you with any information, products and services that you request from us(or that has been requested on your behalf through our "refer a friend" function); notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
      • Identity
      • Contact
      • Profile
      • Marketing and Communications
      • Consent
      • Performance of a contract with you

      To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Where you have decided to enter into a competition or event, for the performance of a contract with you

      To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
      • Identity
      • Contact
      • Profile
      • Technical
      • Transaction
      • Marketing and Communications
      • Consent

      To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Technical
      • Consent

      To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

      and for market research, statistical and survey purposes.
      • Technical
      • Usage
      • Consent

      To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
      • Identity
      • Contact
      • Technical
      • Usage
      • Profile
      • Marketing and Communications
      • Consent.

      See further details in the section ‘Marketing preferences, adverts and cookies'

      To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
      • Identity
      • Contact
      • Usage
      • Consent

      To protect our customers, boohoo group companies and website from fraud and theft
      • Identity
      • Contact
      • Profile
      • Necessary for our legitimate interests (to detect and prevent fraud)

      To process and deliver your e-gift card orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person.
      • Identity
      • Contact
      • Financial
      • Transaction
      • Performance of a contract

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

      If you have any questions about how Karen Millen use any of your personal data, please contact our Data Protection Officer at [email protected]

      Your Rights

      You have several rights under the GDPR. This includes, under certain circumstances, the right to:

      • request access to your personal data
      • request correction of your personal data
      • request erasure of your personal data
      • request restriction of processing of your personal data
      • request the transfer of your personal data
      • object to processing of your personal data
      • request human intervention for automated decision making

       

      Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at [email protected].

      Request access to your personal data

      You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

      Request correction of your personal data

      You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at [email protected].

      Request erasure of your personal data

      This enables you to request that Karen Millen delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Request restriction of processing of your personal data

      You have a right to ask Karen Millen to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

      Request the transfer of your personal data

      You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

      Object to processing of your personal data

      You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

      Request human intervention for automated decision making and profiling

      You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

      We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

      Right to lodge a complaint

      If you have any concerns or complaints regarding the way in which we process your data, please email us directly at [email protected] You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

      Your data and countries outside of Europe

      The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

      Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available at https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

      Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

      How long we keep your data for

      We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

      Changes to this GDPR Addendum

      From time to time we may change this GDPR Addendum. If there are any significant changes we will post updates on our website, applications or let you know by email.

      How to contact us

      We welcome feedback and are happy to answer any questions you may have about your data.

      Please send any questions, comments or requests for more information to our Data Protection Officer, who can be contacted at [email protected].

      This privacy notice was last updated on 1st January 2023 (Version v1.11)

      To contact us:

      In the United Kingdom:       KarenMillen.com Limited,

                                               49-51 Dale Street, Manchester M1 2HF

      Registered Company Number: 12054246,

      UK VAT Number: 185 4874 61.

      In the European Union:       [email protected]



      Privacy Notice Addendum for California Residents

      Effective Date: 1st January 2023

      Last Reviewed on: 1st January 2023

      This Privacy Notice Addendum for California Residents (the “California Privacy Addendum”) supplements the information contained in Karen Millen’s privacy notice and describes our collection and use of Personal Information (as defined below). This California Privacy Addendum applies solely to all visitors, users, and others who reside in the State of California (“Consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CPRA”) and any terms defined in the CPRA have the same meaning when used in this notice. 

      Scope of this California Privacy Addendum

      This California Privacy Addendum applies to information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device (“Personal Information”) that we collect when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to your Personal Information to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. However, publicly available information that we collect from government records and deidentified or aggregated information (when deidentified or aggregated as described in the CPRA) are not considered Personal Information and this California Privacy Addendum does not apply. 

      This California Privacy Addendum does not apply to employment-related Personal Information collected from our California-based employees, job applicants, contractors, or similar individuals (“Personnel”). Please contact your local human resources department if you are part of our California Personnel and would like additional information about how we process your Personal Information.

      Information We Collect About You and How We Collect It 

      Boohoo collects, and over the prior twelve (12) months have collected, the following categories of Personal Information about Consumers: 

      Category

      Applicable Pieces of Personal Information Collected

      A. Identifiers.

      A real name; alias; postal address; unique personal identifier (loyalty programme information); online identifier; Internet Protocol address; email address; account name; and other similar identifiers.

      B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

      A name; signature; physical characteristics or description; address; telephone number; occupation; bank account number; credit card number, debit card number, or any other financial information. Credit card and debit card numbers are only collected by our payment processor, and we only receive tokenized versions of this information for future online payments and for returns. The tokenized credit card and debit card information cannot be used to make purchases outside of our websites. 

      Some Personal Information included in this category may overlap with other categories.

      C. Protected classification characteristics under California or federal law.

      Race; color; sex (including gender). Providing this information is completely optional. 

      D. Commercial information.

      Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

      F. Internet or other similar network activity.

      Browsing history; search history; information on a Consumer’s interaction with a website, application, or advertisement.

      G. Geolocation data.

      IP-based physical location or movements, which may determine your location to town, city, and state. We do not collect information that may locate you within 1,850 feet. 

      H. Sensory data.

      Visual or similar information, such as photographs if you choose to provide them.

      K. Inferences drawn from other Personal Information.

      Profile reflecting a person’s preferences; characteristics; psychological trends; predispositions; behavior; attitudes; intelligence; abilities; and aptitudes.

      L. Sensitive Personal Information (“Sensitive Personal Information”)
      • Complete account access credentials (user names; account numbers; or card numbers combined with required access/security code or password)
      • Racial or ethnic origin (only if provided by you, including through a photograph that you may optionally provide).

      Boohoo will not collect additional categories of Personal Information without providing you notice.

      Sources of Personal Information

      We collect Personal Information about you from the sources described in our privacy notice. 

      Purposes for Our Collection of Your Personal Information

      Through the use of cookies on our websites and applications, we may use, “sell” for monetary or other valuable consideration, “share” for the purposes of cross-context behavioral advertising, or disclose the Personal Information we collect and, over the prior twelve (12) months, have used, “sold” for monetary or other valuable consideration, “shared” for the purpose of cross-context behavioral advertising, or disclosed the Personal Information we have collected, for the purposes described in our privacy notice.

      Boohoo will not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

      Third Parties to Whom Do We Disclose Your Personal Information for Business Purposes

      When we disclose Personal Information to non-affiliated third-parties for a business purpose, we enter a contract that describes the purpose, requires the recipient to both keep that Personal Information confidential and not use it for any purpose except for the purposes for which the Personal Information was disclosed and requires the recipient to otherwise comply with the requirements of the CPRA. 

      In the preceding twelve (12) months, Karen Millen has disclosed the following categories of Personal Information for one or more of the business purposes described below to the following categories of third parties: 

      Personal Information Category

      Categories of Non-Service Provider and Non-Contractor Third Party Recipients

      A. Identifiers.

      Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services.

      B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

      Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services.

      C. Protected classification characteristics under California or federal law.

      Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services.

      D. Commercial information.

      Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen.

      F. Internet or other similar network activity.

      Service providers, Internet cookie information recipients, such as analytics and behavioral advertising services.

      G. Geolocation data.

      Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen.

      H. Sensory data.

      Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen. 

      K. Inferences drawn from other Personal Information.

      Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen.

       

      Sensitive Personal Information Category

      Categories of Third Party Recipients

      Complete account access credentials (user names, account numbers, or card numbers combined with required access/security code or password)

      Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen.

      Racial or ethnic origin

      Service providers, Affiliates, parents, and subsidiary organizations of Karen Millen.

      We disclose your Personal Information to the categories of third parties listed above for the following business purposes:

      • Helping to ensure security and integrity of our products, services, and IT infrastructure to the extent the use of the Personal Information is reasonably necessary and proportionate for these purposes.
      • Debugging to identify and repair errors that impair existing intended functionality.
      • Short–term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us. Our agreements with third parties prohibit your Personal Information from disclosure to another third-party and from using your Personal Information to build a profile about the you or otherwise alter your experience outside your current interaction with us.
      • Performing services on behalf of us, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us.
      • Providing advertising and marketing services, except for cross-context behavioral advertising, to Consumers.
      • Undertaking internal research for technological development and demonstration.
      • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

      In addition to the above, we may disclose any or all categories of Personal Information to any third-party (including government entities and/or law enforcement entities) as necessary to:

      • comply with federal, state, or local laws, or to comply with a court order or subpoena to provide information;
      • comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
      • cooperate with law enforcement agencies concerning conduct or activities that we (or one of our service providers) believe may violate federal, state, or local law;
      • comply with certain government agency requests for emergency access to your Personal Information if you are at risk or danger of death or serious physical injury; or
      • exercise or defend legal claims.

      To Whom Do We Sell or Share Your Personal Information

      We do not sell Personal Information as the term “sell” is commonly understood to require an exchange for money. However, the use of advertising and analytics cookies on our Website is considered a “sale” of Personal Information as the term “sale” is broadly defined in the CPRA to include both monetary and other valuable consideration. Our “sale” is limited to our use of third-party advertising and analytics cookies and their use in providing behavioral advertising and their use in understanding how people use and interact with our website(s) and applications. Our “sales” of your Personal Information in this matter is subject to your right to opt-out of those sales (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Information). 

      “Sharing” of Your Personal Information for Cross-Context Behavioral Advertising

      Karen Millen may “share” your Personal Information for the purpose of cross-context behavioral advertising, subject to your right to opt-out of that sharing (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Information). Our “sharing” for the purpose of cross-context behavioral advertising would be limited to our use of third-party advertising cookies and their use in providing you cross-context behavioral advertising (i.e., advertising on other websites or in other mediums). When the recipients of your Personal Information disclosed for the purpose of cross-context behavioral advertising are also permitted to use your Personal Information to provide advertising to others, we also consider this disclosure as a “sale” for monetary or other valuable consideration under the CPRA.

      In the preceding twelve (12) months, Karen Millen has “sold” for monetary or other valuable consideration, or “shared” for the purpose of cross-context behavioral advertising, the following categories of Personal Information to the following categories of third parties:

      Personal Information Category

      Sold or Shared

      Categories of Third Parties To Whom Your Personal Information is Sold or Shared

      A. Identifiers.

      Sold and Shared

      Business partners, Internet cookie information recipients, such as analytics and behavioral advertising services. 

      B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

      Shared 

      Business partners

      C. Protected classification characteristics under California or federal law.

      Shared 

      Business partners

      D. Commercial information.

      Shared

      Business partners

      F. Internet or other similar network activity.

      Sold and Shared

      Advertisers and advertising networks, Internet cookie information recipients, such as analytics and behavioral advertising services.

      G. Geolocation data.

      No

      N/A

      H. Sensory data.

      No

      N/A

      K. Inferences drawn from other Personal Information.

      Shared

      Business partners

       

      Sensitive Personal Information Category

      Sold or Shared

      Business Purpose for Sale or Sharing (as appropriate)

      Categories of Third Parties To Whom Your Personal Information is Sold or Shared

      Complete account access credentials (user names, account numbers, or card numbers combined with required access/security code or password)

      No

      N/A

      N/A

      Racial or ethnic origin

      No

      N/A

      N/A

      Your Personal Information may be “sold” or “shared” as described above for the following business or commercial purposes:

      1. To market their goods and services to you
      2. To provide us with cross-context behavioral advertising on other websites and platforms
      3. To provide us with analytics services for our websites and applications

      Sale of Personal Information of Minors Under the Age of 16

      We do not “sell” the Personal Information of minors under the age of 16 for monetary or other valuable consideration and we do not “share” such Personal Information for cross-context behavioral advertising without affirmative consent as required by the CPRA. More information on how minors under the age of 16 may change their choice regarding the “sale” or “sharing” of their Personal Information can be found in Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information. 

      Consumer Data Requests

      The CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CPRA rights and explains how to exercise those rights. You may exercise these rights yourself or through your Authorized Agent. For more information on how you or your Authorized Agent can exercise your rights, please see Exercising Your CPRA Privacy Rights . These rights include the right to:

      1. Request to know the categories of Personal Information we have collected about you and how we have used it. 
      2. Request access to your Personal Information. 
      3. Request correction of your Personal Information.
      4. Request deletion of your Personal Information. 

      Brief details of each of these rights are set out below. You also have the right to opt-out of our sale or sharing of your personal data, as described further below. 

      Right to Know. 

      You have the right to request that Karen Millen disclose certain information to you about our collection and use of your Personal Information over the past 12 months (a “Right to Know” Consumer Request). 

      Access to Specific Pieces of Information (Data Portability). 

      You also have the right to request that Karen Millen provide you with a copy of the specific pieces of Personal Information that we have collected about you, including any Personal Information that we have created or otherwise received from a third-party about you (a “Data Portability” Consumer Request).

      Correction. 

      You have the right to request that we correct any incorrect Personal Information about you to ensure that it is complete, accurate, and as current as possible. In addition to other methods you may have to exercise this right as described below, you may review and correct some Personal Information about yourself by logging into your account page and updating your details directly. 

      Deletion. 

      You have the right to request that Karen Millen delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.

      Exercising Your CPRA Privacy Rights

      To exercise the rights described above, please submit a request (a “Consumer Request”) to us by either: 

      • Emailing us at [email protected]
      • Writing to us at: Boohoo Group Legal Team, 8431 Melrose Place, Los Angeles, USA

      If you fail to make your Consumer Request in accordance with the ways described above, we may either treat your request as if it had been submitted with our methods described above or provide you with information on how to submit the request or remedy any deficiencies with your request. 

      Only you, or your Authorized Agent that you authorize to act on your behalf, may make a Consumer Request related to your Personal Information. To designate an Authorized Agent, see Authorized Agents below. 

      All Consumer Requests must:

      • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an Authorized Agent of such a person. This may include:
        • Verifying Personal Information that we may already have about you, such as prior order numbers, address / ZIP code, and other similar information. 
      • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

      We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm which Personal Information relates to you or the individual for whom you are making the request as their Authorized Agent. 

      Making a Consumer Request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

      We will only use Personal Information provided in a Consumer Request to verify the requestor’s identity or authority to make the request. 

      For instructions on exercising sale opt-out rights, see Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information.

      Authorized Agents

      You may authorize your agent to exercise your rights under the CPRA on your behalf by registering your agent with the California Secretary of State or by providing them with power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). We may request that your Authorized Agent submit proof of identity and that they have been authorized exercise your rights on your behalf. We may deny a request from your Authorized Agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights. 

      In response to a Right to Know or Data Portability Consumer Request, we will provide you with all relevant information we have collected or maintained about you on or after January 1, 2022, unless an exception applies. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Data Portability Consumer Request, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, such as CSV file(s) and/or PDF file(s).

      We do not charge a fee to process or respond to your Consumer Request unless it is excessive, repetitive, or manifestly unfounded. We reserve the right to consider more than two (2) total Right to Know or Data Portability Consumer Requests (or combination of the two) in a twelve (12) month period to be repetitive and/or excessive and require a fee. If we determine that your Consumer Request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

      Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information

      “Sale” of Your Personal Information

      As described above, our use of cookies is considered a “sale” under the CPRA. We do not otherwise sell your Personal Information for monetary consideration. If you are 16 years of age or older, you have the right to direct us to not “sell” your Personal Information for monetary or other valuable consideration at any time (the “right to opt-out”). We do not “sell” the Personal Information of Consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to Personal Information “sales” may opt-out of future “sales” at any time. 

      “Sharing” of Your Personal Information

      If you are 16 years of age or older, you have the right to direct us to not share your Personal Information for the purposes of cross-context behavioral advertising, which is showing advertising on other websites or other media based on your browsing history with our websites and applications (the “right to opt-out”). We do not share the Personal Information of Consumers we actually know are less than 16 years of age for this purpose, unless we receive affirmative authorization from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to our sharing of Personal Information for these purposes may opt-out of future such sharing at any time. 

      How You May Opt-Out of Our Sale or Sharing of Your Personal Information

      To exercise the right to opt-out of the “sale” and the “sharing” your Personal Information for the purposes of cross-context behavioral advertising, you may do so by any of the following: clicking the link below, adjusting your cookie preferences, or by configuring your browser to send us a privacy signal as described in more detail below. You may also opt-out of such “sales” and “sharing” by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our websites or applications or other websites. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu. 

      Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales. However, you may change your mind and opt back into the sale of Personal Information at any time by:

      1. If you have opted out of the sale or sharing of your Personal Information through cookies by adjusting your cookie preferences or by following the above link, you may simply re-adjust your cookie preferences. 
      2. If you have opted out of the sale or sharing of your Personal Information through the use of a browser privacy control signal, you may turn off the signal and re-adjust your cookie preferences. 

      If you (or your Authorized Agent) submit a request to opt-in to our “sale” or “sharing” of your Personal Information, we will use a two-step process in order to confirm that you want to opt-in for such “sale” or “sharing” of your Personal Information. This may include confirming your choice by a popup box or other requirement to confirm your new choice. 

      Browser Privacy Control Signals

      You may also exercise your right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and the “sharing” of your Personal Information for the purposes of cross-context behavioral advertising by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers:

      When we receive one of these privacy control signals, we will opt you out of any further “sales” or “sharing” of your Personal Information when you interact with our websites or applications through that browser and on that device. We will only be able to propagate your choice to opt-out to your account if you are currently logged in when we receive the privacy control signal from your browser. When we are able to propagate your choice to your account, you will be opted out of “sale” or “sharing” of your Personal Information on all browsers and devices on which you are logged in, and for both online and offline “sales” and “sharing.” 

      Your Choices Regarding our Use and Disclosure of Your Sensitive Personal Information

      As further described below, we do not use or disclose your Sensitive Personal Information for any purpose other than the following:

      • To perform the services or provide the goods reasonably expected by an average Consumer who requests such goods or services;
      • To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted Personal Information, provided that our use of your Personal Information is reasonably necessary and proportionate for such purposes;
      • To resist malicious, deceptive, fraudulent, or illegal actions directed at Karen Millen and to prosecute those responsible for those actions, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose;
      • To ensure the safety of natural persons, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose;
      • For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us, provided that the Personal Information is not disclosed to another third-party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us; 
      • To perform services on behalf of us, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us; and
      • To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us. 

      Financial Incentives

      We may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. We may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

      In determining the value of your Personal Information we collect as part of your participation in our financial incentives, we consider:

      • the revenue generated by Karen Millen of the sale, collection, or deletion of your Personal Information, which we have calculated to be $0.

      Personal Information Retention Periods

      We will keep your Personal Information for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain Personal Information are available on request.

      Other California Privacy Rights

      California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our websites that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g., requests made in 2023 will receive information regarding such activities in 2022). You may request this information once per calendar year. To make such a request, please send an email to [email protected].

      Changes to This CPRA Privacy Addendum

      Karen Millen reserves the right to amend this California Privacy Addendum at our discretion and at any time. When we make changes to this California Privacy Addendum, we will post the updated addendum on the website and update the addendum’s effective date. If there are any significant changes we will post updates on our website, applications or let you know by email. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

      Contact Information

      If you have any questions or comments about this California Privacy Addendum, the ways in which Karen Millen collects and uses your information described in this California Privacy Addendum, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us through our Data Protection Officer at [email protected]