Frequently Asked Questions

You can track your order here Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

If you are missing 1 or more of the items you have ordered it may be down to the following:

You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped. If it is a small item, please check in and amongst the other products in case it is hiding. You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up.

Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.

• Items must be returned within 28 days of receiving your order.

• Items must be returned in a new and unused condition.

• Items must have all tags attached.

• Pierced jewellery cannot be returned for health and hygiene reasons.

• Underwear and swimwear can only be returned if the hygiene seal has not been removed.

• Beauty products cannot be returned for hygiene reasons.

• Shoes must be tried on indoors.

• Please obtain proof of postage just in case your order is lost on its way back to us.

• If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

Click here to start your return.

For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

Ireland returns are €3.50 using the returns portal. €3.50 per parcel will be deducted from your refund amount.

For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

Please note, if you don’t return your order to us using our returns portal, you may be charged export fees that we will be unable to refund and your refund may be delayed.

Click here to start your return.

As soon as we receive your order back we get to work on processing your return and issuing the refund back to the refund method that was selected when logging the return.

If you chose refund to original payment method, this will be processed back to the payment method used when placing the order.

If you chose refund to gift card, once your return has been processed, you'll receive an email containing the gift card.

For any DBZ brand partner returns, refunds will be processed back to the original payment method used when placing the order.

You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

Ready to Return? Click here.

Yes, just pop your items in something non see-through, sealable & waterproof.

Click here to start your return.

Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

Click here to start your return.

You've got 28 days to send something back to us from the day you receive it. Click here to start your return.

If you select credit refund, you will receive this within 24 hours of your return being processed.

A payment is due on my invoice but I haven’t received by refund yet?

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app.

On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.

If you have any questions about extending your invoice, please contact Klarna Customer Service. Karen Millen aren't able to extend your invoice.

I’m returning part of my order but keeping some item, how will this affect my invoice?

The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your refund being processed by us for your invoice to be updated – we’ll send you an email as soon as your refund has been processed.

If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned.

As per our policy, IE returns are chargeable therefore, there will be an outstanding charge of €3.50 on your invoice that would need to be covered by you.

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

Once you make your return and its received by us, we will get to work on processing your return as soon as we can and issue any refunds due to you back to your original payment method.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you have received an email advising that we have processed your refund but you can’t see this in your bank account ; just head over to our Contact Us section here with the below information

Your name Order number Product name and codes of the items you returned A picture of your proof of postage You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

Once you make your return and its received by us, we will get to work on processing your return as soon as we can and issue any refunds due to you back to your original payment method.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund. Please get in touch here.

We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

Ready to Return? Click here.

You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

If you have received a faulty or an incorrect item, please contact customer services here.

For International returns, your return charge will be deducted from your refund, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

Having issues redeeming your discount?

• Your code might have expired.

• You can only use one code at a time.

• Some of our codes only work when you select a specific delivery option such as our next-day delivery service.

• Double check you haven't mistyped the code.

• Check you've only picked products valid in the promotion.

Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

Please note, gift cards are not currently available for purchase but will be back up and running soon.

Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

PAY LATER IN 30 DAYS OR IN 3 PAYMENTS, INTEREST-FREE.

Three equal payments are automatically collected every 30 days from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed).

All you need is:

-An UK/IE credit or debit card

-To be over 18 years of age

-A UK/IE residents address

Klarna's Pay Later in 30 days or in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK/ IE residents only. Subject to status. Late fees may apply. T&Cs apply.

For a full list of FAQs please click here

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

Karen Millen acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

Customer Service

For customer service queries you can contact the Klarna customer service team here

Click here for Klarna Terms and Conditions.

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a Karen Millen voucher/gift certificate, then yes we accept those.

Payment Error

If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:

-What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)

-What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)

-What payment method you were trying (e.g. PayPal, Visa)

-A description of the problem and what time the problem occurred

-If you get an error message, please include it in your message to us

Payment Declined

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.

If the above doesn't help, your credit card company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

Log in your account, select "addresses" to add a new one or edit an existing one

You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and untick the boxes.

If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Log into your account, select payment details and either add, delete or edit your payment options.

View our size guide here

We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@karenmillen.com.

IMPORTANT LEGAL NOTICE! These are the legal terms and conditions under which we or the Concessionaire Brands supply the products (“Products”) listed on our website www.karenmillen.com (“our site”) to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any or our Products, you agree to be bound by these Terms and Conditions together with our Website Terms Of Useour Privacy Policy, our Privacy Notice,and our Return Policy , regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1. INFORMATION ABOUT US www.karenmillen.com is operated by karenmillen.com IE Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our IE VAT number is 185 4874 61. Our email address is customerservices@karenmillen.com. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.
2. THE CONTRACT AND CONCESSIONAIRE BRAND Where you place an order on our site for a Product sold by Karen Millen, the contract for the sale of the Product is between you and Karen Millen; and Where you place an order on our site for a Product sold by Debenhams DBZ Limited, 49-51 Dale Street, Manchester, M1 2HF registered no. 14840908 (the "Concessionaire Brand"), Karen Millen acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, Karen Millen has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the Concessionaire Brand.
3. SERVICE AVAILABILITY Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.
4. YOUR STATUS You may only purchase Products from us if: you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); you are an authorised user of the credit or debit card or payment account (ie Paypal, Afterpay or Laybuy) used to pay for your order; and, are resident in a country that we deliver to (please see our “Deliveries” page here for further information).
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason). After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. here. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
6. DELIVERY Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. You will own the Products once We have received payment in full. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. Please note postcode restrictions apply and that orders placed with the Concessionaire Brand can only be delivered within the IE mainland and Northern Ireland. Check your eligibility on the product page. Working Days excludes Sunday and Bank Holidays and Saturdays for the Concessionaire Brand. Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the IE. Check your eligibility here. here. Working Days excludes Sunday and Bank Holidays If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs In addition, if you order Products from us for delivery to a destination outside the IE: (a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; (b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and (c) please see our Returns Policy herefor details on returning any Products to us from a destination outside the IE express excludes most Concessionaire Brand items.
7. INTERNATIONAL DELIVERY If you order Products from us for delivery to a destination outside the IE: your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and if you return any Products to us from a destination outside the IE, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
8. PRICE AND PAYMENT The price payable for the Products shall be as shown on our site in pounds sterling (GBP). Prices advertised on our site include IE VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Clearpay, Klarna, and Laybuy. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/ie/terms-and-conditions . See https://www.klarna.com/ie/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/ie/privacy-notice. Late fees may apply. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. Our liability to pay for the Product is satisfied once Karen Millen has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by Karen Millen or the Concessionaire Brand. Karen Millen is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process.Up to five voucher codes can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
9. YOUR RIGHT TO CANCEL THE CONTRACT If you are a consumer in the IE or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our Returns Polily herefrom time to time for further information. You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy herefor more details. You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy here The right to cancel a contract under clause 9 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken; vitamins and supplements, medicines and toiletries if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty; returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any); items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging; electrical products may have their own specific warranty period or additional terms relating to returns, please see further details on any product page and in some cases, electrical products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken; furniture items must be in new and unused condition, unassembled and in their original packaging; perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); custom-made items and personalised items; and vitamins or supplements where the seal has been broken. If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can: Email us: customerservices@karenmillen.com WhatsApp us: +44 333 311 0802 Facebook us Here Tweet us Here Write to us via post: karenmillen.com IE Limited, PO Box 553, Burnley, BB11 9GD. You may use a copy of the cancellation form availablehere but you are not required to do so. For full details on returns and items that are excluded from being returned, please see our Returns Policy here If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our IE returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.
10. RETURNS
11. As an alternative to using your rights under clause 9, you may wish to return an item using our IE returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Karen Millen or by the Concession Brand. In order to check if your individual item is from a Concession Brand, please check on your order confirmation before returning the Products in line with our Returns Policy.
12. If you choose to return the Products using any method other than one of our nominated carriers (available via our IE returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.
13. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, or if we suspect that you have not returned items to us and/or have provided us with counterfeit proof of return, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further
14. YOUR RIGHT FOR A REFUND (IE AND EEA CUSTOMERS ONLY) If you are a consumer in the IE or EEA and you cancel your Contract under clause 9, We will: refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
15. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and make any refunds due to you by the method you used for payment: 14 days after the day on which We receive the Products back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Products back to us via one of our nominated carriers; or in respect of services only, 14 days after you inform us of your decision to cancel the Contract If you choose to return the Products using any method other than one of our nominated carriers, you will remain responsible for the Products until we receive them, and we will not be liable for providing a refund if we do not receive the Products, or if they are damaged when we receive them. In such circumstances, you should contact the carrier you have used to return the Products. Please see our Returns Policy here for more information about returns and refunds.
16. FAULTY PRODUCTS If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 9.6-9.9. If you discover that your Product is faulty after 14 days, we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
17. FAIR USAGE POLICY To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy. All returns and purchases must comply with our Fair Usage Policy. Fraudulent, Suspicious, or Unusual Returns Activity Your account may be flagged for fraudulent, suspicious, or unusual returns or purchasing activity. When reviewing your account, we will primarily consider: excessive returns, far beyond the rest of our customer-base; the number of orders placed; the percentage of orders retained; the value of each order; complaints about unreceived orders; missing items; unusual activity patterns; returned items that we suspect have been worn; returned items that have signs of wear and tear; and returned items that do not correspond with the order. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary. Following account suspension or closure, [you will be required to pay the shipping cost for any valid returns]. Valid returns will be refunded as usual. In future, we may increase the cost of returns for accounts that do not abide by the Fair Usage Policy. Nothing in this Fair Usage Policy shall affect your statutory rights.
18. OUR RIGHTS TO CANCEL THE CONTRACT We may end the Contract at any time by writing to you if: you do not make any payment to us when it is due; you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or you do not, within a reasonable time, allow us to deliver the Products to you. We may also end the Contract in the circumstances set out in clause 7.5, clause 7.6. or clause 13. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
19. OUR LIABILITY If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
20. EVENTS OUTSIDE OUR CONTROL We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
21. INTELLECTUAL PROPERTY RIGHTS All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
22. OTHER IMPORTANT TERMS Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. Where the Contract relates to Products sold by the Concessionaire Brand, the Contract is between you and the Concessionaire Brand. Alternatively, where the Contract relates to Products sold by Karen Millen, the Contract is between you and the Concessionaire Brand. No other person shall have any rights to enforce any of its terms. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
23. AFTER-SALES SERVICE Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@karenmillen.com. If you have any questions, comments, requests or complaints regarding any Product supplied under a contract with the Concessionaire Brand these should be addressed to customerservices@karenmillen.com. If you have any complaints these should be addressed to Karen Millen by email to customerservices@karenmillen.com. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
24. Karen Millen PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE DELIVERY Membership – Karen Millen Premier is valid for 12 months and is only available to individuals residing in the IE. To purchase Karen Millen Premier click here Karen Millen Account - you must have a registered Karen Millen customer account and be logged in to your customer account to use Karen Millen Premier. Availability - Karen Millen Premier is available for delivery to IE addresses. Please note postcode restrictions apply. Check your eligibility here. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands. Minimum Spend – for all subscriptions after 12am 02.03.2023 (including renewals after this date) Karen Millen premier free next-day delivery is available for delivery to IE addresses on orders of €10 or over. We reserve the right to amend the minimum spend order of €10 during the applicable term, provided we give reasonable notice to you. Orders below the spend of €10 will be delivered as free standard delivery. Minimum Spend Changes – during your subscription period, we may vary the minimum spend amount. In the event of this, we will provide you with at least 30’ days written notice before any changes come into effect. Should you decide not to continue with your subscription because of the variation to the minimum spend amount, you have the right to terminate your subscription at any time before the minimum spend change takes effect. You will receive a pro-rated refund based on the number of full months left on your subscription. Orders – you must place your order in accordance with Karen Millen’s express Delivery timescales. Returns – you shall be entitled to one free return per order during your annual subscription. Any additional items which are subsequently returned to us in respect of the same order shall be at your cost (currently priced at €2.50). Karen Millen reserves the right to increase the price for additional returns in respect of the same order. Delivery - Karen Millen reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge. Exclusions - The IE express Evening Delivery service (10pm to midnight) is expressly excluded from Karen Millen Premier. - Thursday 26th November 2020 to Wednesday 2nd December 2020 Karen Millen Premier express Delivery service will be unavailable. Terms & Conditions – Terms & Conditions – You are responsible for using Karen Millen Premier in accordance with the terms and conditions. Karen Millen reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Karen Millen will inform you of any significant changes to these terms and conditions. All other applicable Karen Millen terms and conditions apply, including the General Terms and Conditions and the Fair Use Policy. Any breach will result in termination of your membership and no refund will be given. Personal use only - Karen Millen Premier is for personal use only. Delay outside of our control - Karen Millen will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Karen Millen’s reasonable control. Termination - We may decide to terminate your Karen Millen Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Karen Millen’s interests or another user. Postal address - Karen Millen Premier IS only available for delivery to IE addresses. Please note postcode restrictions apply. Check your eligibility here here . The Karen Millen Premier service and Karen Millen Student Premier in the following areas may take 3–5 working days (rather than “express”): Channel Islands, Highlands & Islands of Scotland, Shetlands. Karen Millen Premier Perks – Karen Millen may introduce other temporary perks for members in such as exclusive offers, promotions and free returns. These perks may be cancelled, changes and withdrawn by Karen Millen at any time without notice as they do not form part of the Membership. The Karen Millen Premier service in the following areas may take 3–5 working days (rather than “express”): Channel Islands, Highlands & Islands of Scotland, Shetlands.
25. PROMOTION TERMS AND CONDITIONS Official Karen Millen promotion codes entitle you to an offer on your online order from www.karenmillen.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of karenmillen.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on karenmillen.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
26. GIFT CARD TERMS AND CONDITIONS By purchasing, using, or accepting a Karen Millen e-gift card (e-gift card) or physical gift card in selected stores (store gift card) (each being a Gift Card and, together or in any combination, the Gift Cards), you agree to enter into a contract with Karen Millen and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions.

Karen Millen / we / our means karenmillen.com IE Limited. We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our IE VAT number is 185 4874 61.

Our Gift Cards are managed by Jigsaw Business Solutions Ltd (which is a limited company incorporated in England and Wales under company number 08663917) (Jigsaw). We may use Jigsaw and other third parties to perform any or all of our responsibilities relating to your Gift Card.

You / your means only the person who has purchased the Gift Card from us or in selected stores. If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

PURCHASING AN E-GIFT CARD

You can purchase an e-gift card online at Karen Millengiftcards.com in the IE only. You can purchase up to five e-gift cards in any one transaction. E-gift cards cannot be purchased in conjunction with any other items on karenmillen.com in the same transaction.

E-gift cards may be purchased and activated for a minimum value of €5 and a maximum value of €500. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

Payment on Karen Millengiftcards.com will be taken by a third party company, Stripe, and will show on your bank statement as “Karen Millen Gift Cards”.

Any digital GBP eGifts activated after 1st March 2023 will have an expiry of 12 months, anything prior to this will be 24 months. For any physical gift cards, please refer to the T&C’s on the back of the product’

PURCHASING A STORE GIFT CARD

You can purchase a store gift card at selected stores in the IE only.

Store gift cards may be purchased and activated, for a minimum value of €15, and a maximum value of €100. Store gift cards are only available in GBP, and will be activated at the time of purchase.

Payment for store gift cards will be taken by the selected store from which it is purchased (or by the third party used by the selected store to process the payment). .

E-GIFT CARD DELIVERY

Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.

Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.

If you do not nominate a specific date for delivery when placing your order, your e-gift card will be delivered to your nominated email address on the date of your order, provided your payment has cleared. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared.

Karen Millen do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

REDEEMING A GIFT CARD

Your Gift Card can only be used to make purchases online at karenmillen.com in the IE. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy. The amount on your Gift Card cannot be used to purchase items from any of Karen Millen’s affiliate brands, including Karen Millenman, prettylittlething, nastygal, misspap, karenmillen, coastfashion, warehouse or oasis. Unless they are offered for Sale by a Concessionaire Brand on karenmillen.com.

To use any amount on your Gift Card, the user will be required to enter the 8-digit PIN which can be found, in relation to e-gift cards, on the delivery email which is sent to you (or the person you have nominated to receive and use your e-gift card), or, in relation to store gift cards, on the back of the physical card. Up to five Gift Cards can be used in any one transaction.

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are priced higher than the balance of your Gift Card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

EXPIRY

The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable.

Any digital GBP eGifts activated after 1st March 2023 will have an expiry of 12 months, anything prior to this will be 24 months. For any physical gift cards, please refer to the T&C’s on the back of the product’

Your Gift Card cannot be redeemed or used once it has expired.

CHECK BALANCE

Your e-gift card balance can be checked online here

RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card first, with any remainder refunded to the other prescribed payment method used you used to pay.

CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS

Karen Millen shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, damaged or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

Karen Millen is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.

CANCELLATION OF YOUR E-GIFT CARD

This section is not applicable to a store gift card.

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Karen Millen formal written notice of your intention to cancel by contacting our customer services team at: groupcomplaints@karenmillen.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Karen Millen will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.

CANCELLATION OF YOUR STORE GIFT CARD

Unless the applicable store’s purchasing terms specifically allow for cancellation, a gift card purchased in store cannot be cancelled once purchased except in accordance with your statutory legal rights.

GENERAL

Gift Cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from karenmillen.com in the IE only. No cash change will be given on purchases made using a Gift Card.

We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.

We reserve the right to cancel any order made using any balance on your Gift Card and will refund any monies redeemed and paid to us from your Gift Card back to a new e-eift Card if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order using a new e-gift card. Your refund will be processed within 5 working days.

We reserve the right to terminate your order for your e-gift card, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the person placing the order) have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.

If you require further information about our Terms and Condition, or your use of your Gift Card, please contact a member of our customer services team at: groupcomplaints@karenmillen.com

Terms and Conditions relating to Karen Millen €1K Prize Customer Surveys The promoter of Karen Millen's Karen Millen €1K Prize Customer Surveys ("Prize Draw") is karenmillen.com IE Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1.1. This Prize Draw is open to individuals in the IE only for people aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

1.2. 1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

1.3. 1.3. All Entries by the entrant must be submitted via completing our customer surveys and being signed up to the Karen Millen mailing list.

2. The Competition

2.1. 2.1. The title of the competition is Karen Millen €1K Prize Customer Surveys

3. How to enter

3.1. To enter the Prize Draw entrants must:

3.1.1. 3.1.1. Be signed up to our Karen Millen mailing list and complete our €1K cash prize customer surveys.

3.2. 3.2. Entries must be made between 10:00 (GMT) on the 25th January 2025 and 23:59 (GMT) on 2nd February 2025 ("Prize Draw Period") to be valid./p>

3.3. Entries received after the end of the Prize Draw Period will not be valid.

3.4. 3.4. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

3.5. No bulk, third party or automated entries are permitted.

4. Winner selection and contact

4.1. 4.1. The winner of the Prize Draw will be contacted by the email address they used to complete the survey on or around the 3rd February 2025 with details of how to claim their prize.

4.2. 4.2. The winner will be selected by random selection via email. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

4.3. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:

4.3.1. make further attempts to contact that Winner; and/or

4.3.2. withdraw the Prize from that Winner.

5. Prize

5.1. A Winner will be awarded a cash prize of €1,000 (the “Prize”).

5.2. The Prize will be actioned in response to a completed cash credit form being sent by Karen Millen and submitted and returned by the winner.

5.3. 5.3. The Prize is non-transferable and non-refundable, and the winners cannot request any alternative prize (cash or otherwise). There will be one (1) winner announced.

6. Winner publicity

6.1. The Promoter reserves the right to publish each Winner's name and Entry on the promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and, on its website, found at www.karenmillen.com.

6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

7. Entry requirements

7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third-party rights or is in breach of any of these Terms and Conditions or any applicable law.

8. Use and display of Entries and copyright

8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

8.2. By submitting an Entry:

8.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

9. Liability

9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

9.1.1. any Prize that is not redeemed;

9.1.2. any personal property;

9.1.3. any loss of enjoyment or wasted expenditure;

9.1.4. any system failures or malfunctions of any third party websites;

9.1.5. any incomplete, lost, delayed or late Entries;

9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this Prize Draw;

9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

9.1.12. any other matter outside of their reasonable control.

9.2. Nothing in these Terms and Conditions affects your statutory rights.

9.3. To the extent permitted by law, all conditions, warranties, and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees, and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

9.4.1. their Entry into this Prize Draw; and/or

9.4.2. their receipt and use of any Prize.

10. General

10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

10.3.1. these Terms and Conditions; and

10.3.2. the use of their personal data by the Promoter:

10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and

10.3.2.2. any other purpose for which they have consented.

10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at www.karenmilen.com/restofworld/privacy-policy/pcat/privacy.

10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to Karen Millen €1K Prize Customer Surveys, 49-51 Dale Street, Manchester, M1 2HF.

10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

TERMS AND CONDITIONS OF USE These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions. Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.

2. License Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
3. Service access While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period. We give no warranties as to the availability, performance or accessibility of the Website. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.
4. Links and Advertisements Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers. If you would like to create a link to this Website, you may only do so with our prior written consent.
5. Registration Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.
6. Disclaimer While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
7. Liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Loss of income or revenue; Loss of business; Loss of profits or contracts; Loss of anticipated savings; Loss of data; Loss of goodwill; Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Nothing in these terms and conditions shall exclude or limit our liability for: death or personal injury caused by negligence; or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default. 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
8. Indemnity You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
9. Termination We may at any time terminate or suspend any part of the Website without notice to you.
10. Governing law and jurisdiction These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms You agree and accept to be bound by the terms of our Privacy Notice.

1. Our Return Policy

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

The process for returning your Products is dependent on whether the individual item was supplied by Karen Millen or by the Concession Brand. In order to check if your individual item is from a Concession Brand, please check on your order confirmation before returning the Products in line with our Returns Policy.

2. Faulty Goods

Please return your item(s) to us within 28 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the seal has been broken or is no longer in place.

3. Cancelling A Contract Under The Consumer Contracts Regulations

If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

Email us: customerservices@karenmillen.com

Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

4. How To Return An Item And How Much Does It Cost?

UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount.

For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

To make a return please visit our returns page here

5. How long does it take to process my return?

Once you make your return and its received by us, we will get to work on processing your return as soon as we can and issue any refunds due to you back to your original payment method.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund. Please get in touch here

6. Can I have an exchange instead of a refund?

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

PRIVACY NOTICE

Here at KarenMillen.com Ltd (‘Karen Millen’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Karen Millen. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

• The personal data we collect
• How we collect your data
• How we use your data
• Marketing preferences, adverts and cookies
• Links to other websites and third parties
• How we share your data
• Your rights
• Changes to this privacy notice
• How to contact us

Who is Karen Millen

Karen Millen is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”).

Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

Karen Millen is part of the Boohoo Group (“Group”) and, as part of the Group, is affiliated with a number of brands, including Warehouse, Debenhams, Oasis, Coast, Dorothy Perkins, Debenhams, Burton, Wallis, Boohoo, boohooMAN, Prettylittlething and Nasty Gal. In this privacy notice, such brands together with any other brand which is acquired into the Group shall be referred to as the “affiliated group companies”.

Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

• fulfil your order(s)
• communicate with you following a "refer a friend" nomination
• keep you up to date with the latest offers and trends
• give you a better shopping experience
• help us to make our marketing more relevant to you and your interests
• improve our services
• meet our legal responsibilities

How we keep your data safe and secure

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

The personal data we collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

• Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
• Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
• Financial Data includes information such as: payment card details and bank account.
• Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
• Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
• Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Karen Millen products and services used by you.
• Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we collect your data

We may collect personal data about you in the following ways:

• Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

• Create an account or purchase products on our website;

• Subscribe to our newsletter, discussion boards, social media sites or create wish lists;

• Enter a competition;

• Join a Karen Millen loyalty programme;

• Complete a voluntary market research survey;

• Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);

• Use the “refer a friend” function on our website; or

• When you log in to our website via social media.

• Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

• Third parties – we may receive personal data about you from various third parties, including:

• Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.

• Technical Data from affiliate networks through whom you have accessed our website;

• Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;

• Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

• As part of the administration of Coast Fashions Limited and Karen Millen Retail Limited (together “the Companies”) on 6 August 2019 and the acquisition of the online businesses of the Companies, personal information which was held by the Companies relating to their customers and visitors was transferred to KarenMillen.com Limited. Any personal data which was transferred to KarenMillen.com Limited will be used, transferred and disclosed by KarenMillen.com Limited in accordance with the terms of this privacy notice. If you have any questions or concerns in relation to your personal information which may have been transferred as a result of this administration and acquisition, please contact DPO@karenmillen.com

How we use your data

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

• we have your consent to do so, or
• we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
• the processing is in our legitimate interests and not overridden by your rights, or
• we have a legal obligation to collect or disclose personal data from you.

Uses made of your personal data

Your personal data is used by Karen Millen to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how Karen Millen use any of your personal data, please contact our Data Protection Officer at DPO@karenmillen.com.

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

Marketing preferences, adverts and cookies

Marketing - your preferences

We may send you marketing communications and promotional offers:

• if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing;
• by email if you have signed up for email newsletters;
• if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) before we send you promotions for financial services products. This is to ensure your information is accurate, that the product is suitable for you, and to tailor those offers to you.

From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us or any of our affiliated group companies (or any third party, if applicable) at any time:

• you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
• You may also unsubscribe by contacting customer services at customerservices@karenmillen.com and confirming to them your preferences to opt-out.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Debenhams banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Bloomreach, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features. As an added privacy measure, you can also use the The Digital Advertising Alliance (which includes companies such as Google, Bloomreach and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks, Concessionaire Brands, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

How we share your data

We may disclose and share your personal data with the parties set out below:

• where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
• to Concessionaire Brands, who require your personal data in order to perform their contract with you if you purchase their products on our website (as set out in the ‘How we use your data’ section above). When you purchase Concessionaire Brand products from our website, we only transmit to the relevant Concessionaire Brand the personal data they require in order to fulfil their contract to you. Please note that the Concessionaire Brands have their own privacy policies and we do not accept any responsibility or liability for these policies nor their data processing practices;
• third party service providers that we engage to provide IT systems and software, and to host our website;
• third party payment processing services (including Ayden), and in some regions, Klarna please see T&C’s here to process your payment to us. Debenhams does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data;
• third party service providers that we engage to deliver goods you have ordered and to manage any returns;
• third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
• analytics and search engine providers that assist us in the improvement and optimisation of our website;
• affiliate networks through whom you have accessed our website;
• to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• to protect our customers, Debenhams group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other Debenhams group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other Debenhams group companies and these third parties may retain a record of the information that we provide to them for this purpose;
• we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found here explains how Ravelin will use your personal data for these purposes;
• we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
• to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Adyen

Adyen are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Adyen website (including when using Adyen to pay for goods or services offered on the Debenhams website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website here

Your data and countries outside of the UK

The personal data we collect from you may be transferred to, and stored at, destinations outside the UK using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Whenever we transfer personal data outside the UK, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here. Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More information about this is available here.

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the UK.

Your Rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• request access to your personal data
• request correction of your personal data
• request erasure of your personal data
• request restriction of processing of your personal data
• request the transfer of your personal data
• object to processing of your personal data
• request human intervention for automated decision making
• withdraw your consent to process your personal data

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@karenmillen.com.

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@karenmillen.com. In certain circumstances we may need to verify the accuracy of the new data you provide to ㅤ

Request erasure of your personal data

This enables you to request that Debenhams delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have a right to ask Debenhams to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Request human intervention for automated decision making and profiling

You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

Withdrawal of consent

You have the right to withdraw previously given consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed-up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@karenmillen.com. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the data protection regulator in the UK www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

How to contact us

We welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at customerservices@karenmillen.com

This privacy notice was last updated on 11 June 2025 (Version v1.5)

KarenMillen.com Limited,

Registered Company Number: 12054246,

UK VAT Number: 185 4874 61.