Returns Information

For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You now have the option to choose store credit instead of cash for your returns. Just use the Karen Millen returns page as usual and select “store credit” as a method of return. Sorry, but this option is not available got goods that are faulty and you must contact customer service as usual to return these items.

Any customers who opt for credit return will receive 20% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. We are sorry but any customers who made their purchase using store credit or a gift card will not receive the 20% extra on their refund price.

Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “credit return” for the first item from this order, you will receive credit on all additional returns you make from this order

Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You've got 28 days to send something back to us from the day you receive it.

If you’ve received an item that’s not in perfect condition please head over to our  Contact Us  section so we can get this fixed for you.

No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. Items must be unwashed, unworn and with the original labels still attached

Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

Start a return now

We've gone paperless! You'll no longer receive a delivery note in your parcel.

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, swimwear or lingerie (if the hygiene or product seal has been broken or is no longer in place). Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

Refunds for returns can take up to 14 days from the date they were posted back. Please be aware that the refund can then take up to 5 days to appear in your bank depending on who you bank with.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available got goods that are faulty and you must contact customer service as usual to return these items.