Returns
1. OUR RETURNS POLICY
For orders placed on or after 05 June 2025, all returns will be processed as cash to your original payment method
- Items must be returned within 28 days of receiving your order
- Items must be unworn and unwashed
- Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons
- Shoes must be tried on indoors
- Items must have all tags attached
- Beauty products and accessories cannot be returned
Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to us.
HOW LONG DO I HAVE TO RETURN AN ITEM?
If you are based in the USA , Canada , Australia or New Zealand please return your item(s) to us within 28 days of receiving your item(s).
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
We don't offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
HOW CAN I TRACK THE STATUS OF MY RETURN?
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed if you are receiving a cash refund.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
If you believe your items are damaged, defective or incorrect, please contact customer services who may offer you a full refund to your original payment method.
CANCELLED ORDERS
For any cancelled orders due to shipment delays, or refunds relating to unshipped items, please contact our customer services team who may offer you a full refund to your original payment method.
USA & INTERNATIONAL RETURNS
FAST, TRACKABLE & COST EFFECTIVE using the returns portal
For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
1. Repack your items.
2. Login to our returns portal
3. Select your preferred return option.
4. Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
5. Keep an eye on your returns tracking. You'll get an email once we receive your returned item
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.