For orders placed on or after 05 June 2025, all returns will be processed as cash to your original payment method

- Items must be returned within 28 days of receiving your order.

- Items must be returned in a new and unused condition.

- Items must have all tags attached.

- Pierced jewellery cannot be returned for health and hygiene reasons.

- Underwear and swimwear can only be returned if the hygiene seal has not been removed.

- Beauty products cannot be returned for hygiene reasons.

- Shoes must be tried on indoors.

- Please obtain proof of postage just in case your order is lost on its way back to us.

- If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

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For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.