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We make every effort to ensure product information is accurate; however, brands may update ingredients, specifications, packaging, and other product details without notice. Please refer to the product packaging and accompanying documentation for the latest information.
We’ve reduced our returns fee to £2.00 when you select inpost— making it easier to shop with confidence.
Extended Returns - Any orders made between 30th October - 15th December can be returned until 5th Jan.
You've got 21 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached.
Click here to view our full Returns Policy.
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We make every effort to ensure product information is accurate; however, brands may update ingredients, specifications, packaging, and other product details without notice. Please refer to the product packaging and accompanying documentation for the latest information.
We’ve reduced our returns fee to £2.00 when you select inpost— making it easier to shop with confidence.
Extended Returns - Any orders made between 30th October - 15th December can be returned until 5th Jan.
You've got 21 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached.
Click here to view our full Returns Policy.
Powered By
- your trusted shopper protection partner
We Think You'll Like
Sponsored Products
Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Charm Balm - Matcha against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.