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  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your shipping date has passed, please contact here and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?
      • How do I return?

        AUSTRALIA & INTERNATIONAL RETURNS

          FAST, TRACKABLE & COST EFFECTIVE using the returns portal

          For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

          You've got 30 days to send something back to us from the day you receive it.

        • 1

          Repack your items.

        • 2

          Login to our returns portal.
          You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

        • 3

          Select your preferred return option.

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        • START A RETURN

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • How long do I have to return?

        You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your Karen Millen account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

        We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times

      Free delivery on all orders over $300


      Shipping option Shipping times Shipping cost
      Australia Standard Shipping Up to 8 business days (8 days metro, 10 days non metro) $14.99 per order
      Australia Express Shipping Up to 6 business days *metro areas only  $21.99 per order
      New Zealand Standard Shipping Up to 6-8 business days $19.99 per order
      New Zealand Express Shipping Up to 5 business days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas.  $29.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Can I change the delivery address on my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

    • Same day delivery- London Only
    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check shipping timescales here. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your shipping date has passed, please contact here and have your order number ready.

    • Missing item(s) from my order?

      If you are missing 1 or more of the items you have ordered it may be down to the following:

      • You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing.
      • The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.
      • If it is a small item, please check in and amongst the other products in case it is hiding.
      • You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update.

      If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

    • I have already returned some items from my order and paid £2, why are you charging me again?
    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative shipping address where you know someone will be able to receive the parcel or selecting an alternative shipping option at checkout.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?
    • Will I be charged customs and imports duties?
  • Returns & Refunds
    • What is your returns policy?

      - Items must be returned in a new and unused condition.

      - Items must have all tags attached.

      - Pierced jewellery cannot be returned for health and hygiene reasons.

      - Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      - Beauty products cannot be returned for hygiene reasons.

      - Shoes must be tried on indoors.

      - Please obtain proof of postage just in case your order is lost on its way back to us.

      - If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.


      Ready to Return? Click here

      For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

    • How do I return?

      AUSTRALIA & INTERNATIONAL RETURNS

        FAST, TRACKABLE & COST EFFECTIVE using the returns portal

        For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 30 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal.
        You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)

      • 3

        Select your preferred return option.

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      • START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • When will I receive my refund?

      A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your Karen Millen account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

      We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

      For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

      You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

      If you have been unable to locate your refund and 28 days have passed since you ported your return, please get in touch by going to the Contact Us tab on this page.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We don't refund delivery charge for those countries outside the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

    • I have already returned some items from my order and paid £2, why are you charging me again?
    • I have received a faulty or an incorrect item, would there be a charge to return?
    • International returns

      For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

    • I have an outstanding balance of £2 on my Buy Now, Pay Later invoice (Klarna, Clearpay), how would I pay for this?
  • Brexit
    • I don’t have a printer; how do I return?
    • My parcel shows that it is being checked by customs?
    • Will I be charged export fees to send an item back from Europe to the UK?
    • The tracking shows that my parcel is in another country?
    • Will I need to pay duty or tax on my order?
  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift voucher are not currently available for purchase but will be back up and running soon.

    • Klarna

      Shop Now. Wear Now. Pay It In 4

      Shop now and pay later with four short-term installments that let you spread the cost of your purchase, with no added charges or hassle.

      Pay nothing extra. Four payments are automatically collected bi-weekly from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh! The only fees that may apply are late fees for missed payments.

      All you need is:

      An Australian credit or debit card

      To be over 18 years of age

      An Australian residents address

      Customer Service

      For customer service queries you can contact the Klarna customer service team here.


      See https://klarna-web-client-eu.production.c2c.klarna.net/au/customer-service/csc/about-klarna/ for further information about Klarna.

    • Afterpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free on orders over £10.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Afterpay as your payment method at checkout.

      All you need is:

      1. A AUS credit or debit card
      2. To be over 18 years of age
      3. A AUS residents address

      Customer Services

      Afterpay Customer inquiries will be addressed by the Customer Support team here:help.Afterpay.com

      Afterpay is only available on orders over £10.

      Afterpay is unavailable to App Customers.


      For a full list of FAQs please click here

      See T&C's for further details

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit and MasterCard and American Express. We also accept PayPal, Klarna, Afterpay, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Karen Millen voucher/gift certificate, then yes we accept those.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • PayPal

      PAY IN 4 PAYMENTS

      Pay in 4 interest-free payments on orders between $30-$1500. Your plan will last 6 weeks in total. The first payment will be due at the time of purchase, followed by 3 further payments due every two weeks after that. Pay in 4 is a form of credit, so carefully consider whether you can afford the repayments as use of the product may impact your credit score.

      All you need is:

      To be over 18 years of age

      An Australian residential address

      A PayPal account in good standing

      Pay in 4 eligibility is subject to status and approval

      For a full list of FAQs please click here

      Customer Service

      For customer service queries you can contact the PayPal customer service team here

      See here for the PayPal Terms and Conditions.


    • Payment issues

      Payment Error

      If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using(e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Size Guide

      International Conversion

      IN CM

      SIZE XXS XS S M L XL 2XL 3XL
      UK 2 4 6 8 10 12 14 16 18 20 22 24 26
      IE/EU 2 4 6 8 10 12 14 16 18 20 22 24 26
      FR 30 32 34 36 38 40 42 44 46 48 50 52 54
      DE 28 30 32 34 36 38 40 42 44 46 48 50 52
      IT 34 36 38 40 42 44 46 48 50 52 54 56 58
      USA/CA 00 0 2 4 6 8 10 12 14 16 18 20 22
      AUS/NZ 2 4 6 8 10 12 14 16 18 20 22 24 26
      RU 38 40 42 44 46 48 50 52 54 56 58 60 62

      Body Measurements

      SIZE 4 6 8 10 12 14 16 18 20 22 24 26
      Bust
      Waist
      Hip

      IN CM

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

International Conversion

IN CM

SIZE XL 2XL 3XL
UK 18 20 22 24 26
IE/EU 18 20 22 24 26
FR 46 48 50 52 54
DE 44 46 48 50 52
IT 50 52 54 56 58
USA/CANADACA 14 16 18 20 22
AUS / NZ 18 20 22 24 26
RU 52 54 56 58 60

IN CM

BUST
WAIST
HIPS

how to measure

  1. Bust

    Measure under the arms at the fullest point around the bust horizontally.

  2. Bra

    Measure under the bust area.

  3. Waist

    Measure around the natural waistline.

  4. Hips

    With the feet together measure the fullest part.

  5. Inside Leg

    In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

International Conversion

IN CM

SIZE XXS XS S M L
UK 2 4 6 8 10 12 14 16
IE/EU 2 4 6 8 10 12 14 16
FR 30 32 34 36 38 40 42 44
DE 28 30 32 34 36 38 40 42
IT 34 36 38 40 42 44 46 48
USA/CA 00 0 2 4 6 8 10 12
AUS/NZ 2 4 6 8 10 12 14 16
RU 38 40 42 44 46 48 50 52

Body Measurements

SIZE 4 6 8 10 12 14 16
Bust
Waist
Hip

IN CM

WOMENS LEG LENGTH (MEASURED FROM INSIDE LEG) guide only

 
To fit measurement
Short
Longline Short
Crop
Standard
Straight
Wide
Culotte

STANDARD SKIRT LENGTHS (MEASURED FROM WAIST) guide only

 
Micro mini
Mini
Above Knee
Below Knee
Midi
Midaxi
Flat Foot Midaxi
Midaxi

STANDARD DRESS LENGTHS (MEASURED FROM SIDE NECK POINT) guide only

 
Mini
Short
Above Knee
Below Knee
Midi
Midaxi
Flat Foot Midaxi
Heeled Midaxi

how to measure

  1. Bust

    Measure under the arms at the fullest point around the bust horizontally.

  2. Bra

    Measure under the bust area.

  3. Waist

    Measure around the natural waistline.

  4. Hips

    With the feet together measure the fullest part.

  5. Inside Leg

    In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

International Conversion

bra
UK 32B 32C 34B 34C 34D 36C 36D
EUROPE EUR 70B 70C 75B 75C 75D 80C 80D
USA/CANADACA 32A 32B 34A 34B 34C 36B 36C
AUS / NZ 10B 10C 12B 12C 12D 14C 14D
CN B70 C70 B75 C75 D75 C80 D80
FRANCE FRA 85B 85C 90B 90C 90D 95C 95D

IN CM

U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
6 34 6 2
8 36 8 4
10 38 10 6
12 40 12 8
14 42 14 10
16 44 16 12

how to measure

  1. Under Bust

    (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

  2. Bust

    (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

  3. Size

    Match your bust and under bust to a dress size.

Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

International Conversion

UK 2 3 4 5 6 7 8 9 10
EUROPE EUR 35 36 37 38 39 40 41 42 42½
USA/CANADACA 4 5 6 7 8 9 10 11 12
AUS / NZ 4 5 6 7 8 9 10 11 12