Returns

You have 30 days from the date you receive your item(s) to notify us that you wish to return your item(s) or to return your item(s) using this form. This applies to both full price and sale items.

  • Complete the table on your dispatch note and enclose the Returns portion with your item(s)
  • Affix the label provided with your dispatch note onto your parcel and return using UPS. Visit www.ups.com and click on Locations to see a list of UPS drop off points
  • Please keep record of the return tracking number that is on your label, as you can enter this on www.ups.com to track the status of your parcel
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your items are returned new, unused and with the labels still attached
  • When we receive your order we will send an email confirming the refund has been successful and your card will be credited
  • Items can be returned within 30 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores
  • Refund with receipt
  • Refunds will be processed within 3 - 5 working days
  • Please ensure your items are returned new, unused and with the labels still attached

Items purchased in a standalone store must be returned to a standalone store in the same country that they were purchased in. Items purchased in a concession must be returned to a concession in the same country that they were purchased in. Items purchased in the United States cannot be returned to stores outside the United States.