Returns

Returning your items couldn’t be easier.

OUR RETURNS POLICY

If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with to our web returns centre within 14 days for a full refund.

HOW DO I RETURN AN ITEM?
  1. Print your GST invoice emailed to you upon despatch of your order and enclose in the parcel with your item(s).
  2. Apply the Reply-Paid label that was sent with your order to the outside of the carton.
  3. Once you have completed the above, simply take your parcel to your local Australia/New Zealand Post office, where your parcel will be returned to us.

CAN I RETURN AN ITEM TO A KAREN MILLEN BOUTIQUE?

Yes! At Karen Millen understand your time is precious, so to make your shopping experience more convenient all full price purchases can be returned or exchanged in Karen Millen boutiques. Please note that this service is not available at Karen Millen Myer Concessions or on sale merchandise.

Simply take your item to your preferred boutique in its original condition, within 14 days of the dispatch date a refund.

Please make sure you take your invoice (emailed to you after you placed your order) with you as a receipt. The items must be in their original condition, unworn and original tag must remain attached to the garment for the return to be accepted.

I'VE BEEN REFUNDED THE WRONG AMOUNT

Please contact customer service here with your order number.

DO YOU EXCHANGE ITEMS?

As we cannot guarantee your item will be in stock once we receive your return, we recommend you repurchase your preferred item online, then return your unwanted item for a full refund.

RECEIVED THE WRONG OR FAULTY ITEM?

We're sorry to say that once an order has been placed we are unable to amend sizes or colours, add or remove products from your order as we start to process your order straight away. However, if you no longer want your order, you can return it to us and receive a refund. Please note we will refund the price paid for the item(s) on the receipt and the amount will be refunded to the payment method used at the online checkout.

NO RETURNS LABEL OR PAPERWORK?

Please contact customer service here.

WHEN WILL I RECEIVE MY REFUND?

On receipt of the returned item, and in accordance with our refund policy, we will refund you the price paid for the item. It may take up to 10 days for your return item to be processed. You will receive an email confirming that the refund has been actioned and your card credited. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.