Terms and Conditions

Looking for information about our terms & conditions, our cookie policies or who our authorised resellers are and our fight against counterfeit products?

Terms & Conditions of Sale

These are the Terms and Conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the websites www.karenmillen.com (the "Website"). The Website and the Goods are provided by Karen Millen Fashions Limited, a company registered in England and Wales under number 6822177 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("Karen Millen", "we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of the Goods.

You can contact us by emailing enquiries@karenmillen.co.uk.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

Part 1 - Information about our Website and Goods

This Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers may apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

the colours which are shown for the Goods on the Website will depend on many factors – including your display settings; all sizes and measurements of the Goods are approximate;

all Goods are subject to availability - we may not be able to supply your order;

any delivery estimates given on the Website or by email are estimates only;

the Goods and promotions which are offered on the Website may not be available in-store, and vice-versa; and

we may need to change the Goods to reflect changes in relevant laws and regulation requirements.

Part 2 – Buying and Reserving Goods and Delivery

This Part 2 sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a – Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

Adding product to your shopping basket.

Checkout step 1 – Login details.

Checkout step 2 – address details.

Checkout step 3 – payment details and confirmation of Order.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select payment by credit or debit card we will process the payment after you submit your order. Your credit or debit card will be debited after the Order has been accepted by us.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you or to your nominated store as selected by you and send you an Order dispatch email which includes details of the product.

We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

You must select your delivery country in the drop down box at the top right-hand side of the page during navigation of the site or during the checkout process. Prices will then automatically be shown in your local currency. For example, if you select France as your delivery destination, you will see Euro prices and your transaction will be in Euros.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 100 1842 78.

All prices and charges on the Website are in UK pounds sterling with the exception of Orders made in Ireland and Belgium which are in Euro, Denmark which is in Danish Kroner and Argentina and Japan which are in US dollars. Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by your credit or debit card company.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2b – Delivery

We currently offer the delivery options detailed here.

We endeavor to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Karen Millen nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Delivery of all Goods outside of the EU will be seven (7)- ten (10) days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

Europe: up to €10

Rest of World: $25

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any Goods you must complete the returns slip and enclose this with the Goods you are returning.

UK, ROI and EU customers can, at any time within fourteen (14) days of receiving Goods from us, cancel their contract and (a further fourteen (14) days to) return any Goods to us in the condition that they were sold by.

Denmark and Rest of World customers can return any Goods to us within thirty (30) days' of receiving the Goods from us. All customers that purchase from our Website must use the following methods:

Sending them in a securely wrapped parcel to Karen Millen Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or in the UK, Ireland, Belgium or Denmark by returning them with the returns slip to your nearest standalone Karen Millen store. If Goods are returned by UK,ROI and Belgian customers within the fourteen (14) day period, in the manner described below, we will offer you a full refund. We do not offer exchanges or gift vouchers.

For hygiene reasons earrings cannot be returned if unwrapped unless the product is faulty. Please ensure that swimwear is tried on over your own underwear. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

We offer a free postal returns service for purchases made in the UK only. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. In addition, on sales in the UK, Ireland, Belgium or Denmark only, you may return the Goods by taking them and the dispatch note, to one of our standalone Karen Millen stores. For the avoidance of doubt, on sales in the Rest of World, Goods can only be returned via our postal returns services. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

In addition to the fourteen (14) days returns period that is granted to you under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations") as amended or superseded from time to time. If you wish, you may notify us by email informing us that you wish to cancel your contract before the end of the statutory cancellation period (fourteen (14) days from the day after you receive the Goods). We will need you to complete the Withdrawal Form and return it back to us. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to enquiries@karenmillen.co.uk. You must then return the Goods to us in the manner specified in this Part 3.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods to a standalone Karen Millen store (UK, Belgium, Denmark and Ireland only).

If you wish to return Goods to a standalone Karen Millen store you must take them, within fourteen (14) days of notifying us of cancellation, (30 days in Denmark), to one of our standalone Karen Millen stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Karen Millen outlet or Karen Millen concession within department stores. If you are eligible to return Goods to a standalone Karen Millen store, Orders can only be returned in the country the Order was placed in.

The dispatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that swimwear is tried on over your own underwear. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. Visit our store locator to find your nearest Karen Millen store.

Returning Goods by Post

If you wish to return your goods by post, follow the instructions outlined below:

Complete the returns note and enclose it with your parcel whilst requesting proof of postage. Please retain this until you have received your refund. When we receive your Order we will send an email to you confirming the refund has been successful and your card will be credited.

If you are returning Orders in the UK, you can use the freepost labels provided to return your Order.

Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.

The returns address is Karen Millen Fashions Limited, 13-16 Lakeside Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5TR.

Provided that you have notified us that you wish to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations"), and the return of your goods also meets the terms of Part 3 of our terms and conditions, we will refund all basic delivery cost (such cost equal to the least expensive delivery cost that we offer). If you are entitled to a refund of basic delivery costs, you must claim your refund of basic delivery costs by contacting us at enquiries@karenmillen.co.uk. Please allow five working days from the date we have received your delivery charges refund request for the refund to be processed. Please be aware that you will not be entitled to a refund of your delivery charges if you are only returning part of your order.

If you do not exercise your cancellation rights under the Consumer Contract Regulations, the delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select 'duty payable by sender'. If your return is because the goods are faulty, you will be liable for the costs of postage and any applicable import duty but we will refund the costs once we have received the product and established that the product is faulty, on the condition that you send proof of this to us via the Contact Us page on the Website.

All refunds under this Part 3 will be made within fourteen (14) days from receipt of the returned Goods.

Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; or

(b) Under section 2(3) of the Consumer Protection Act 1987; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

We reserve the rights to take any customer account out of use, or terminate any membership to our VIP programme 'Karen Millen Black' at any time if it is believed that the website, the products and services available through it, and/or such membership to Karen Millen Black are being misused.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England and Wales, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.

The rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Karen Millen is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without our written permission.

The celebrities named or featured on the Website have not endorsed recommended or approved any of the products offered on the Website.

Buy 2 or more items, take 20% off *Buy 2 or more items and get 20% off your total order available only on full price styles, excluding leather and sale styles. Offer available online and in-store, excluding DFO. Ends 11.59pm 21st October 2018.

All communications from you to us must be made in English.

Security & Privacy

Karen Millen Fashions Limited – Online Security & Privacy

Karen Millen Fashions Limited (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal information and how it will be treated.

1. HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU

We collect and process personal information when you:

visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters or enter a competition);
purchase any products from our website;
attend events that we organise;
contact our customer service centres or request information from us in any other way;
participate in our customer satisfaction surveys or other market research; and
communicate with us via social networking websites, third party apps or similar technologies.

We may also collect information about you from third party sources, such as from your use of other websites which we operate and from related third parties such as sub-contractors.

2.WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

We may collect and process the following personal information about you:

Submitted Information

We may collect and process the following personal information about you which you provide to us:

contact details (such as your name, address, email address and telephone number);
demographic information (such as age and/or other information that may identify you as an individual);
password and other authentication information;
responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
financial and credit card information; and
your marketing preferences.

Additional information

We will collect and store you purchase history with us. We will also collect data regarding your attendance at events that we may run from time to time.

If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

If we run events from time to time, we may photograph, record or film onsite activities in which case you may be filmed, photographed or recorded as part of any such activities.

When you visit our website and other digital properties, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device to determine, among other things:

information about your device, operating system and IP address;
your login information;
browser type and version;
information about your visit, including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.

You can find more information about the individual cookies we use and the purposes for which we use them here.

3. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

We may process your personal information for the following purposes:

to provide you with the information, products and services you have requested and send you marketing and advertising materials;
to authenticate your access to our website and other digital properties;
for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to distinguish you from other users (for example to remember your log-in details);
to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
to provide customer support and ensure we provide a good level of customer service;
to tailor any marketing or advertising so that it is more relevant to you;
to notify you of any changes to our services;
to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);
if you are filmed, photographed or recorded as part of any onsite activities at an event that we run from time to time, your image or likeness may be used in promotional material, in print, online and on broadcast television;
for security and fraud prevention;
to ensure that our website and digital properties are safe and secure; and
to comply with applicable laws and regulations.

We may also match personal information that you provide to us directly with other information about you obtained from or held by third party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third party websites (including social media platforms).

4. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively as a clothing retailer, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brands.
Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

5. WHERE WE STORE YOUR PERSONAL INFORMATION

The personal information that we collect may be transferred to, and stored at, a destination outside the European Economic Area (the “EEA”), including countries, which have less strict, or no data protection laws, when compared to those in Europe.

Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.

6. HOW WE KEEP YOUR PERSONAL INFORMATION

We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.

Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

7. CHILDREN

Our website and other digital properties are not intended for, and should not be used by, children under the age of [13]. We do not knowingly collect personal data from children under [13].

8. SECURITY AND PASSWORDS

You must keep your password and any other authentication information for our website and other digital properties confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website and other digital properties.

9. DISCLOSING YOUR INFORMATION

We may share your personal information within our group of companies (i.e. our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).

We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you.

We may disclose your personal information to other third parties in the following cases:

for the purposes of research, evaluation, and analysis;
in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

10. YOUR RIGHTS

You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.

11. CHANGES TO THIS PRIVACY NOTICE

We may change this privacy notice at any time. The new privacy notice will be displayed on our website and in the applicable digital property. The date this privacy noticed was last updated appears at the bottom.

12. CONTACT US

Questions and comments regarding this privacy notice should be sent to: charlottejackson@karenmillen.co.uk

Our registered offices are located at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT

Cookies

In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again. Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language. We use cookies on this website to: 1. keep track of the items stored in your shopping basket and take you through the checkout process; 2. recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log on each time); 3. obtain information about your preferences, online movements and use of the internet; 4. carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests 5. target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests, and 6. make your online experience more efficient and enjoyable. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process). There is a notice on our home page which describes how we use cookies and which also provides a link to our Website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in our Website cookie policy and Website privacy policy.

Third-party Cookies

We work with third-party suppliers with whom we sometimes share your information so that we can personalise marketing messages to existing and new customers. These third-parties may also set cookies on our Website, for example Google, Facebook, Instagram and any other third- party suppliers. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information please go to the website for the relevant third party. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our Website.

Counterfeit Information

Join our fight

If you see a suspicious website selling what appear to be Karen Millen products please let us know by contacting us at joinourfight@karenmillen.co.uk and we will take the necessary steps to take legal action to have these websites shut down. We strongly advise that you do not purchase from these websites as the products are not authorised by Karen Millen and are often counterfeit which means poor quality copies of our beautifully crafted products. To help, we have listed our authorised resellers for you. If you see any sites that are not on this list, these are fake websites, please do not purchase from them. Together we can remove these illegal websites and ensure that none of our clients are mislead into purchasing counterfeit products or victims of a scam.

Our anti-counterfeit programme

We are dedicated to protecting our brand and you as our valued clients from counterfeit goods and fake sellers. This is a summary of our progress to date: We have identified over 2,500 sites selling counterfeit goods and action has been taken against all of these sites. 2,210 counterfeit sites are now down and action is being taken by our in house security team against another 224. 38,024 infringing URLs have been removed from the results pages of search engines. Over 23,000 listings have been removed from various marketplaces such as eBay, Amazon, Taobao and Alibaba

Authorised Resellers

WHERE CAN I BUY KAREN MILLEN PIECES FROM A STORE?

Karen Millen pieces can be purchased from the following retail stores:

UK & IRELAND

Brown Thomas, de Gruchy, Elys, Fenwick/Bentalls, Harrods, House of Fraser, John Lewis, Selfridges

EUROPE

De Bijenkorf, El Corte Inglés, Galeries Lafayette, Karstadt, Magasin, NK Printemps, Stockmann, BHV – France, Kadewe, Oberpollinger, Steen and Strom

Bloomingdales

AUSTRALIA

Myer

WHERE CAN I BUY KAREN MILLEN PIECES ONLINE?

Karen Millen pieces can be purchased from the following retailers online:
Karen Millen: www.karenmillen.com, Bloomingdales: www.Bloomingdales.com, De Bijenkorf: www.debijenkorf.nl, House of Fraser: www.houseoffraser.co.uk, John Lewis: www.johnlewis.com, LDF: http://stores.ebay.co.uk/L-D-F-ONLINE, Next Label: www.next.co.uk/branded, Selfridges: www.selfridges.com, Very Exclusive: www.veryexclusive.co.uk, Zalando: www.zalando.co.uk/women-home/, Official Karen Millen eBay Outlet: http://stores.ebay.co.uk/Karen-Millen-Official

PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS SITE

TERMS OF WEBSITE USE

This Terms of Use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.karenmillen.com (the "Site"), whether as a guest or a registered user. Use of the Site includes accessing, browsing, or registering to use the Site.

Please read these Terms of Use carefully before you start to use the Site, as these will apply to your use of the Site. We recommend that you print a copy of this for future reference.

By using the Site, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use the Site.

OTHER APPLICABLE TERMS

These Terms of Use refer to the following additional terms, which also apply to your use of the Site:

Our Security and Privacy Statement, which sets out information about the cookies on the Site and the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Terms and Conditions, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with the Terms and Conditions.

If you purchase goods from the Site, our Terms and Conditions will apply to your purchase of clothing, accessories and other goods ("Goods") from the Site.

INFORMATION ABOUT US

www.karenmillen.com is a site operated by Karen Millen Fashions Limited ("we", "our", "us", "Karen Millen"). We are registered in England and Wales under company number 6822177 and have our registered office at The Triangle, Stanton Harcourt, Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT. Our main trading address is Telephone House, 69-77 Paul Street, London EC2A 4PN. Our VAT number is 100 10842 78. We are a limited company.

CHANGES TO THESE TERMS

The Site is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them. The Site is directed to people residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate or available in other locations. We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. If you choose to access the Site from outside the United Kingdom, you do so at your own risk.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@karenmillen.co.uk

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether expressed or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site. If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Goods by us to you, which will be set out in our Terms and Conditions.

UPLOADING CONTENT TO THE SITE

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our Terms and Conditions. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Site. We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in our Terms and Conditions.

By uploading a photographic image to Instagram with the hashtag #MyKM and responding or communicating the #YesKM on Instagram and or Facebook in response to an image you have uploaded, you hereby grant Karen Millen a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide licence to use your image(s) on the Website, in customer communications, paid social media advertisements and/or on any Karen Millen social media platforms including but not limited to Instagram, Facebook, Twitter, Google+ and Pinterest as well as through concession and franchise partnerships internationally. The views expressed by other users on the Site do not represent our views or values. You are solely responsible for securing and backing up your content.

By submitting a review and any related images by email or on the Site, you agree that we may publish your content on the Site. In addition, we may use your review wording and/or any images or extracts of such content you submit in customer communications, paid social media advertisements and/or on any Karen Millen social media platforms including but not limited to Instagram, Facebook, Twitter, Google+ and Pinterest as well as through concession and franchise partnerships internationally. However, you also acknowledge and agree that we reserve the right not to publish reviews and/or images submitted by email, and to remove reviews and/or images from the Site at our sole discretion.

RIGHTS YOU LICENCE

When you upload or post content to the Site, you grant Karen Millen a non-exclusive licence to use that content. Although you as the legal owner will still own the copyright in your content, Karen Millen will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your content. This licence will be free of charge, perpetual and capable of sub-licence. Karen Millen may exercise all copyright and publicity rights in the material contained in your content in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

VIRUSES

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

LINKING TO THE SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Terms and Conditions. If you wish to make any use of content on the Site other than that set out above, please contact enquiries@karenmillen.co.uk.

THIRD PARTY LINKS AND RESOURCES IN THE SITE

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

APPLICABLE LAW

If you are a consumer, please note that these Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these Terms of Use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TRADE MARKS

"KAREN MILLEN" trade marks are trade marks of Karen Millen Fashions Limited.

To contact us, please email enquiries@karenmillen.co.uk. Thank you for visiting the Site.

Competition

These Terms and Conditions apply to all prize promotions and competitions.

From time to time Karen Millen will run competitions and promotions (“Competition(s)”) on this website. Competitions may be subject to additional terms that will be made available at the time.
No purchase is necessary to enter the Competition unless otherwise expressly stated in the promotional activity with a specific Competition.
By entering a Competition, you will be deemed to have accepted these Terms and Conditions and agreed to the terms and conditions of the Privacy Policy.
The promoter of the Competitions, unless otherwise specified, is Karen Millen Fashions Limited (company registration number: 9822177), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Oxfordshire, Witney OX29 5UT.
Subject to the Privacy Policy Karen Millen may use your personal information and share such information with the promoters of a Competition (if it is not Karen Millen) and their data processors.
All entries must be submitted to Karen Millen’s official website www.karenmillen.com.
By submitting your entry you agree to assign to Karen Millen or the relevant promoter all your intellectual property rights with full title guarantee. All submissions and any other supporting material will become the exclusive property of Karen Millen or the relevant promoter upon receipt.
Once entered, entries cannot be returned/withdrawn entries in the incorrect format will not be considered. All entries received by Karen Millen before or after the prize promotions specifications will automatically be disqualified.
Prizes must be taken as stated and cannot be deferred although Karen Millen reserves the right to change the prize in the event of unforeseen circumstances.
There will be no cash alternative.
Promotional codes cannot be redeemed in any Karen Millen factory outlet or Karen Millen concession within a department store.
It is assumed that by entering Competitions which, if won, could result in time off work, your employer has agreed to allow you time off. When dates are specified they cannot be altered. Karen Millen or any relevant third parties are not liable in any way in respect of any winner who in unable for any reason to accept and/or attend a prize.
Competitions are not open to any employees of Karen Millen, the promoter or their immediate families, a Competition promoter’s advertising agency and sales promotion consultancy, or anyone else connected with the creation and administration of the Competition.
Karen Millen shall be permitted to exclude or disqualify any entrant at any time at its sole discretion.
Karen Millen takes no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical reason or other reason.
Proof of delivery of the entry is not proof of receipt.
Entries made through third parties, agents or entries delivered, late, incomplete, offensive, violent, pornographic, obscene and deemed not suitable for viewing or infringe the rights of third parties or are otherwise not in accordance with these terms and conditions will not be accepted.
Unless otherwise expressly stated only one Competition entry, fulfilling the eligibility requirements above, will be accepted per person and cannot be transferrable. Any participants acting on behalf of someone else will be disqualified. Spammers will be disqualified.
Once selected, only the winner(s) will be contacted personally by email using the contact details provided upon entry.
Winners will be notified on the day that the winner is selected. Winners will have 5 (five) working days to respond in full or another winner will be selected.
Karen Millen’s decision is final in every situation, including any not covered above and no correspondence will be entered into in respect of the validity of any such decision.
Entry to the Competition and acceptance of the prize constitutes permission to use any entrant’s name, image and any competition entry photograph, for promotional and/or editorial purposes in any format in print and non-print media without additional consultation.
Karen Millen reserves the right to (i) cancel and/or withdraw this Competition and/or (ii) amend these Terms, at any time without notice. Karen Millen and the entrant acknowledge that the Competition is in no way sponsored, endorsed or administered by, or otherwise associated with Facebook, Twitter, Snapchat, Instagram, or any other social media site.
By entering a Competition, entrants expressly acknowledge that these Terms and Conditions have been drafted in the English language and that any translation prepared for any reason will be of no legal effect and the English version of these official rules shall govern any dispute.
Where Karen Millen runs a competition with a promoter such that the promoter is responsible for the selection and/or the provision of prizes then Karen Millen shall not be responsible for or have any liability for the provision of such prizes.
To the fullest extent permitted by applicable law, in no event will Karen Millen be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, tax liability damage or injury arising under or in connection with this Competition.
These Terms and Conditions are governed by English law, and entrants agree to submit to the exclusive jurisdiction of the English Courts in relation to all matters arising under or in connection with these Terms and Conditions.

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