You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available got goods that are faulty and you must contact customer service as usual to return these items.

Important information about your credit refund

Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. Please note that your store credit will only be valid for a period of 90 days after you receive it.

Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “credit return” for the first item from this order, you will receive credit on all additional returns you make from this order.

We are sorry but any customers who made their purchase using store credit or a gift card will not receive the 10% extra on their refund price.

This gift voucher will be valid for 90 days once it is issued.

Items must be returned within 28 days of receiving your order.

Items must be returned in a new and unused condition.

Items must have all tags attached.

Pierced jewellery cannot be returned for health and hygiene reasons.

Underwear and swimwear can only be returned if the hygiene seal has not been removed.

Beauty products cannot be returned for hygiene reasons.

Shoes must be tried on indoors.

Please obtain proof of postage just in case your order is lost on its way back to us.

If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

Ready to Return? Click here

For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.