Promotions

• Shipping info

  Any import duties to be paid by the customer.

  Shipping option	Shipping times	Shipping cost
  Australia Standard Shipping	11-13 business days *metro areas only	$14.99 per order
  Australia Express Shipping	Up to 9 business days *metro areas only	$19.99 per order
  New Zealand Standard Shipping	Up to 14 business days	$14.99 per order
  New Zealand Express Shipping	Up to 10 business days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas.	$19.99 per order

  Click here for further information.

  

  Hermes Parcel Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

  You can collect your order from your nearest Hermes Parcel Shop. Just bring your collection code and ID with you when collecting your order.

  Your order will be held at the store for 10 days, before being returned back to us at karenmillen. Delivery to your nearest ParcelShops will be between 12:00 and 18:00. You will receive regular SMS messages keeping you up to date on your delivery. A form of identification will need to be produced when collecting the parcel

  Acceptable forms of identification

  • Birth Certificate
  • Citizen Card
  • Customer Statement or Order Confirmation
  • Foreign ID Card
  • NI Card

  • Passport
  • Tenancy Agreement
  • UK Biometric Card
  • UK Driving License
  • Utility Bill

  

  HUBBOX: THE EASY TO USE PARCEL COLLECTION SERVICE, WITH OVER 4,200 LOCATIONS ACROSS THE UK

  • Simply select the HubBox Collect Point nearest to you
  • You will receive a confirmation email once your order has been placed
  • Once your order is ready for collection, you will receive an email with your unique Collection Code. Please bring this with you or a form of ID with your name
  • Collect at a time convenient to you: shops are open 7 days a week until late

  

  InPost 24/7 Parcel Locker

  Collect your order from nearly 1,200 InPost lockers nationwide.

  All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Simply choose the locker that’s most convenient for you - whether that’s close to home, work, gym or another place you frequently visit. Your order will be held in the locker for 72 hours.

  All InPost lockers are accessible 24/7! Your order will be held in the locker for 72 hours.

  All InPost Lockers are in well lit, safe and secure areas with ample parking. Locations include supermarkets, petrol forecourts and train stations.

  All InPost Lockers are in well lit, safe and secure areas with ample parking.

  To see how easy it is to collect your order see our video here.

  To see how easy it is to collect your order see our video here.

  Watch Video

• Returns info

  We hope you are satisfied with all of your purchases but if you ever need to return an item, you can do so within 60 days from the date your parcel was dispatched.

  Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

  Click here to view our full Returns Policy.