Placed your order before the 1st October 2019?

Email us on - enquiries@karenmillen.co.uk

or Give us a call on 0345 257 5555 Monday to Friday, 8am-6pm (GMT)

Placed your order after the 1st October 2019?

Visit our FAQs

Returns

How do I return?

UK RETURNS

Option 1: FREE using our returns portal (print label at home)

    FREE, FAST, TRACKABLE returns!

    Good to know...

    You've got 30 days to send something back to us from the day you receive it.

    We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

    We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

  • 1

    Repack your items.

  • 2

    Select your preferred return option.

  • 3

    Some carriers require you to print a label, see list below.

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

    • Returns are FREE
    • Print label at home
    • Take your parcel to any Post Office
    START A RETURN
    • Returns are FREE
    • Print label at home
    • Take your parcel to any Click & Collect
    START A RETURN
    • Returns are FREE
    • Print label at home
    • Take your parcel to any Hermes Parcel Shops
    START A RETURN
  • 4

    Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

  • Option 2: No printer? Print label in store.

    • Returns are FREE
    • Print label in store
    • This is a trackable service
    START A RETURN

    FRANCE RETURNS

  • Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

    • Returns are FREE
    • Print label at home
    • Take your parcel to any Mondial Relay store
    START A RETURN

Returning from outside the UK?

  • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
    To download a new returns label, select your country from the drop down menu.

    Get Label