• What shipping options do you provide?

    Need your order in 90 minutes or want it delivered at a time that fits in your busy day? We now offer a variety of delivery options to suit your schedule.


    Delivery Type Cost Destination Time Tracking available
    UK Express Delivery £3.99 (or free on orders over £150) Anywhere in the UK excluding Ireland (see below for Ireland delivery options) Delivered within 3 working days (excluding weekends and bank holidays) Yes, we’ll send you an email with tracking once your order is confirmed
    UK Next Day Delivery
    (not available in the following post codes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3)
    £5.99 Anywhere in the UK excluding Ireland (see below for Ireland delivery options) If you order by 3pm, Monday to Friday, you will receive your goods the next day. Orders placed after 3pm Friday or before midday Sunday will be delivered Monday Yes, we’ll send you an email with tracking once your order is confirmed
    UK Chosen Delivery Day
    (not available in the following post codes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3)
    £5.99 Anywhere in the UK excluding Ireland (see below for Ireland delivery options) Select your choice of delivery day (excluding Sundays & bank holidays) Please note that to receive a delivery on a Monday the order must be placed by 3pm on the Friday before Yes, we’ll send you an email with tracking once your order is confirmed
    UK Same Day Delivery
    (not available in the following post codes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3)
    £6.99 This service is only available to certain postcodes. Please use our postcode lookup at the checkout page to find out if we can deliver to you today Order by 12pm Monday – Friday & your goods will be delivered between 6pm – 10pm. Order by 11am Saturday or Sunday and your goods will be delivered between 4pm-8pm that day Yes, we’ll send you an email with tracking once your order is confirmed
    UK Tomorrow Evening Delivery
    (not available in the following post codes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3)
    £6.99 This service is only available to certain postcodes. Please use our postcode lookup at the checkout page to find out if we can deliver to you Order by 12pm Monday – Friday & your goods will be delivered between 6pm – 10pm the following evening. Order by 11am Saturday or Sunday and your goods will be delivered between 4pm-8pm the following evening Yes, we’ll send you an email with tracking once your order is confirmed
    UK 90 Minute Delivery £7.99 This service is only available to certain postcodes. Please use our postcode lookup at the checkout page to find out if we can deliver to you today Once your postcode is confirmed at the checkout page, a time slot will be available to select Yes, we’ll send you an email with tracking once your order is confirmed
    KM Concierge
    If an item is out of stock on our site, but available in one of our stores, we will notify you at the checkout page & offer to have it delivered
    £3.99 (or free on orders over £150) Anywhere in the UK excluding Ireland (see below for Ireland delivery options) Delivered within 7 working days Yes, we’ll send you an email with tracking once your order is confirmed
    Ireland Express Delivery €5.99 to Southern Ireland & £3.99 to Northern Ireland Available to Northern & Southern Ireland Up to 5 working days Yes, we’ll send you an email with tracking once your order is confirmed
    Ireland Next Day Delivery €10 Available to Southern Ireland only If you order by 2pm, Monday to Friday, you will receive your goods the next day. Orders placed after 2pm Friday or before midday Sunday will be delivered Monday Yes, we’ll send you an email with tracking once your order is confirmed
    Ireland Chosen Day Delivery €10 Available to Southern Ireland only Select your choice of delivery day (excluding Sundays & bank holidays) - Please note that to receive a delivery on a Monday the order must be placed by 2pm on the Friday before Yes, we’ll send you an email with tracking once your order is confirmed
    International Delivery €10 Available to:
    Austria
    Belgium
    Denmark
    Finland
    France
    Germany
    Greece
    Hungary
    Italy
    Luxembourg
    Moldova
    Netherlands
    Slovenia
    Spain
    Sweden
    Within 7 working days Yes, we’ll send you an email with tracking once your order is confirmed
    Delivery to Mexico, Argentina & Japan $25 Available to:
    Mexico
    Argentina
    Japan
    Within 7 working days Yes, we’ll send you an email with tracking once your order is confirmed
    US & Canada Ground/Standard Shipping $14.95 Available to US & Canadian states Within 5 working days Yes, we’ll send you an email with tracking once your order is confirmed
    US & Canada 3 Day Select/Expedited $20.95 Available to US & Canadian states Within 3 working days Yes, we’ll send you an email with tracking once your order is confirmed
    US & Canada Next Day $64.95 Available to US & Canadian states Next working day Yes, we’ll send you an email with tracking once your order is confirmed
    Australia Standard Delivery Free Available to Australia Within 5 working days Yes, we’ll send you an email with tracking once your order is confirmed
    Australia Express Delivery $14.95 Available to Australia Within 3 working days Yes, we’ll send you an email with tracking once your order is confirmed
    New Zealand Delivery $24.95 Available to New Zealand Within 10 working days Yes, we’ll send you an email with tracking once your order is confirmed

  • WHERE DO YOU DELIVER?

    We deliver to most postal areas in the UK, and across Europe (see 'what shipping options do you provide'), excluding BFPO addresses. Delivery of certain products to the Channel Islands, Scilly Isles and the Isle of Man may not always be possible. We also reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.


    Countries we deliver to:
    Australia
    Austria
    Argentina
    Belgium
    Canada
    Denmark
    Finland
    France
    Germany
    Greece
    Hungary
    Italy
    Ireland
    Japan
    Luxembourg
    Mexico
    Moldova
    Netherlands
    Norway
    Slovenia
    Spain
    Sweden
    United Kingdom
    United States



  • How much will delivery cost?

    Express Delivery (£3.99 or free on orders over £150)
    UK Next Day Delivery (£5.99)
    UK Chosen Delivery Day (£5.99)
    UK Same Day Delivery (£6.99)
    UK Tomorrow Evening Delivery (£6.99)
    UK 90 Minute Delivery (£7.99)
    UK KM Concierge (£3.99 or free on orders over £150)
    Delivery to Ireland (€5.99)
    Next Day Delivery to Ireland (€10)
    Chosen Day Delivery to Ireland (€10)
    Delivery to Europe (up to €10)
    Delivery to Japan, Argentina and Mexico ($25)

  • WHAT IF I'M NOT IN WHEN YOU DELIVER?

    Your order will be delivered anytime between 8am and 9pm depending on the delivery option you have chosen, and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

  • HOW CAN I TRACK MY ORDER?

    You will be able to track your order within 24 hours of the order despatch email being sent to you.

  • WHAT IS SHIP FROM STORE?

    We understand your time is precious so to make finding your Karen Millen items easier we've developed the ship from store concept as part of the Karen Millen Concierge Service. This means that we will always do our best to find your special Karen Millen item for you no matter where it is. We will send you your order within 5 – 7 working days. A Delivery Dispatch email will be sent to you which will include the order tracking. If the item cannot be located in a store you will receive a cancellation notification within 24 hrs and you will not be charged for this item. This service gives you a wider and more convenient access to our range. Only available in the UK. This option is not available for Ireland, Europe and ROW.

  • What should I do if I no longer want the goods I ordered?

    If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund. PLEASE NOTE: Returns will only be accepted if the original tag remains attached. On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.

  • How do I return an order?

    Returns to suit you To Store Collect + Royal Mail
    Cost Free Free Free
    Average time to process return Immediate Within 5 working days Within 14 working days
    How to return Complete your returns note

    Return to any store (excluding concessions)

    Receive your refund immediately
    Visit collectplus.co.uk/karenmillen for your local Collect+ store

    Enclose your returns note, apply the Collect+ label to your parcel

    Take your item to your local Collect+ store
    Enclose your returns note and apply the Royal Mail label to your parcel

    Take your parcel to your local postal office

    Retain proof of your postage (in case your returned item doesn’t make it back to us)
    Locations available UK only UK only UK, Ireland, Europe, Australia & US/Canada

  • How do I return an item I paid for using Paypal?

    You can now return your online PayPal purchases to our standalone Karen Millen stores. Unfortunately we cannot accept returns in our Karen Millen concessions or outlets. UK orders please use the free returns label and return by post, orders from Europe and the US must be returned postage paid to the address on the returns note in your parcel.

  • Do you offer gift cards?

    Yes, we now offer gift cards to our customers in the United kingdom & Republic Of Ireland, which can be purchased online & in our standalone stores up to the value of £500. Gift cards can be used online, in standalone stores & our outlets. At this time our gift cards cannot be used in concessions.

  • How do I use my gift card?

    To spend your gift card online, add items to your basket as normal & once at the checkout page you will be given a number of options to pay, please select pay by gift card. You will then be asked to enter the number from the gift card & it's PIN number.

    To spend your gift card instore, simply provide a member of staff with the gift card at the till point & the amount of your purchase will be deducted from the card. We will then issue you with a receipt totalling the amount remaining on the card.

  • Mobile Gift Vouchers

    We also offer gift vouchers which can be sent to the recipient's mobile phone. These are valid in the UK and can be purchased here.

  • What is the KM Card?

    The KM Card is our store card that allows you to spend over £199 & receive interest free credit on your purchases, with up to £1000 instant credit. To apply for the KM Card you must be aged 18+ and a UK resident. Click here to apply.

  • What are the benefits of having a KM Card?

    Spend over £199 and you will receive six months interest free credit
    Up to £1000 instant credit
    Representative 28.9% APR variable for any spend under £199 and for any balances which have not been paid off in full by the end of any applicable interest free credit period subject to approval
    Exclusive invitations to shopping events
    Invitations to sale previews
    Regular email updates with news of special discounts and launches

  • How do I apply for the KM Card?

    At any UK stand alone Karen Millen stores or apply online The form is simple to complete and you'll have a decision in minutes You must be aged 18 or over, and be a UK resident You will need to show us a major bank or credit card If your application is accepted, you will be issued with a card in approx 7-10 days

  • The KM Card features

    This information summarises our card features.

    APR: Representative 28.9% APR variable

    OTHER INTEREST RATES:
    Promotional Rates – 0% per annum on all purchases of £199 or more for the first six months after the statement date upon which the purchase is first shown. Thereafter and for purchase which do not qualify for the Annual Interest rate will be 25.7%.

    INTEREST FREE PERIOD:
    Purchases – up to 56 days on purchases if your balance is paid off by the 'payment to reach us date'. We will charge interest from the date of the purchase until the date that the outstanding balance is repaid in full. Promotional period – six months on all purchases of £199 or more. If the full balance is not cleared within any applicable Promotional period, interest is charged on the outstanding balance at the annual rate shown. Interest is not backdated , it is only charged from the day after the expiry date of any Promotional Period.

    ALLOCATION OF PAYMENTS:
    Any payment that you make which is insufficient to repay the full balance on your account will be applied to cover any insurance premium due as a priority. Payment will then be allocated to pay any higher interest rate balances off first, before any lower interest rates. When payments are allocated to each different balance they will be applied in the following order, default fees and charges, interest and then purchases.

    MINIMUM PAYMENT:
    Every month you must pay at least the minimum amount set out on your statement. This will be either 3.65% of the total amount charged to your Karen Millen Card, or £3.65, whichever is the larger. Any default fees you may have been charged may also be included if you opened your account on or after 1st January 2011.

    AMOUNT OF CREDIT:
    Minimum credit limit of £100

    ANNUAL FEE:
    None

    CHARGES:
    None

    DUPLICATE COPY OF PAPER STATEMENT:
    £2.50 per statement, sent via post to your designated address

    DEFAULT CHARGES:
    £12 for late payments, cheques returned and unpaid direct debits. This does not replace any legal conditions and we ask you to read our full terms and conditions for more information, available here. The Karen Millen Card is a trading name of the UK branch of Ikano Bank AB (publ), which is registered with branch number BR016253. The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ

  • What payment methods do you accept?

    We're constantly endeavoring to bring you the easiest and most enjoyable shopping experience possible at Karen Millen, therefore we will frequently look at introducing new and simpler ways to pay. Currently you can pay instore & online with the following payment methods:

    Visa
    Visa Debit
    Electron
    Delta
    Switch
    American Express
    Master Card
    Paypal
    The KM Card

  • How do I pay instore with Paypal?

    Whilst in one of our standalone stores, you can choose to pay by Paypal by following these easy steps:

    -Download/launch the PayPal instore app
    -Select the Pay inStore option
    -A barcode will appear on the app that you will present to the sales assistant
    -The sales assistant will enter the items you have purchased & process the transaction
    -The purchase will then be displayed in the 'Transactions' section of the app and you'll also receive your PayPal email confirmation as usual.

    Unfortunately PayPal is not available to use as a method of payment in concession stores.

    If you wish to return your purchase to us, having used PayPal as a payment method, you can receive your refund by following these simple refund steps:

    -Download/launch the PayPal app
    -Select the Refunds option & then tap the + icon on the screen
    -Choose Karen Millen from your transactions list
    -A barcode will appear on the app that you will present to the sales assistant
    -The sales assistant will then process the refund
    -The refund will then be displayed in the 'Transactions' section of the app and you'll also receive your PayPal email confirmation as usual.

    The PayPal instore app is available for both the iPhone (ios v4.2.1 or higher) and android phones only

    Visit your nearest store or shop online to make use of our quick & easy payment options, giving you the best shopping experience possible.

    Regrettably at this time we are not able to accept payment via Laser cards.