Legal

Looking for information about our terms & conditions, our cookie policies or who our authorised resellers are and our fight against counterfeit products?
You'll find all this information here.

  • Our privacy statement

    This privacy policy (the "Privacy Policy") applies only to the www.karenmillen.com website (the ""Site"").

    The Site is owned, developed, hosted and maintained by the company "Karen Millen Fashions Limited", a company registered at the Companies Registration Office of England and Wales under the registration number 06822177, with registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT, United Kingdom and with tax identification number 100184278 (the "Company" or "KMFL")

    The site includes products (the ""Goods"" or the "Product(s)" ) of KMFL.

    Wherever the terms ""we,"" ""our,"" or ""us"" are used in this privacy policy, we are referring to the practices of KMFL concerning the processing and collection of your information through the Site.

    From time-to-time, the Company may provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about loyalty rewards, sales, special items, and general marketing information about the Products and services If you make a purchase via the Site you may be, and most probably are, providing your information to the Company to process orders. We inform you that any information you provide may be fully shared between the Company and a third party with whom the Company has entered in any kind of relationship following the terms establishes in the present Privacy Policy.

    We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly.

    This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and, who to contact with questions or concerns.

    This Privacy Policy does not apply to other websites to which we may link. We may post such links on the Site as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy policy as other websites may not treat information collected online in the same manner as we do, and even though you contact them though the Site, the Site does not hold any responsibility on the treatment by this other websites your personal information By using the Site, or contacting call center operations, you consent to the collection and use of information by us in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

  • What information do we collect?

    The following generally describes the type of information we may collect about you.

    Those who wish to communicate with us but do not wish to provide personally identifiable information online may contact us through the address or phone numbers provided on our website. However, you should note that if you contact us by phone, or if you contact us via postal mail, you may still be submitting personally identifiable information to us. For example, if you have a listed phone number without blocking, your phone number may appear to us when you call. Similarly, if you write to us and provide a name and return address, we will gather that information in order to communicate with you, and we may use the information in accordance with this privacy policy.

    SHOPPING
    When you shop on the Site, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address.

    You may also choose to provide us with your gender and birth date, as well as other information that you might submit

    If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient. We will use this information to process your transaction and dispatch your order. Any data that is necessary to process your order is mandatory, the consequence of the refusal to provide it is that we will not process said order, on the other hand any information that is not necessary to process your order is not mandatory and the refusal to provide it has no consequence on the processing of your order.

    GENERAL BROWSING
    We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities.

    If you do not want us to collect and process and use your personal data other than the one necessary to fulfill the contractual obligations, please abstain yourself from filling this fields in any of the above.

    Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.

  • How do we collect information?

    We collect information in three primary ways:

    1. You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a Product or service we offer or provide. For example, you provide us when you order a Product or establish an account with us.

    2. We Collect Information Automatically: We automatically collect certain types of information when you visit the Site or use products and services. For example, we automatically collect various types of technical information when you use the Site as otherwise described in this privacy policy.

    3. We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as demographic information, or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive information from third-parties who provide third-party tracking services through web-beacons as otherwise discussed in this privacy policy. "

  • COOKIE USE

    Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's visits to a website. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within the Site. We may also use cookies to tell us whether you have previously visited the Site. We also use cookies which may be set by third-parties with whom we have entered into agreements which may enable us to obtain other information about you as may be available from those third-parties, such as demographic data about you. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that store cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our Site. We will not use FLASH cookies, unless you are specifically notified that we intend to use them for a specific service, and you are given the opportunity to opt-out from receiving such cookies. FLASH cookies are cookies that are placed on your computer that are not removed through normal browser management tools, but the developer of the FLASH programming language currently has an on-line management tool to allow you to remove these FLASH cookies.

  • How do we use the information we collect?

    We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you visits to our Site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

    We use the information we collect internally in our business for many business purposes, such as to: (i) provide the products or services you may order, including processing orders, return and third party payment providers; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and visitors; (iv) improve the Site, products or services; (v) learn about customers' needs; (vi) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of Terms of Use, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to the agencies concerned to: prevent fraud, to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the website or the public.

    We may also share personally identifiable information and non-personally identifiable information externally with other third-party service providers, which might include, but is not necessarily limited to the companies who handle our order dispatch service, payment provider and our delivery company, business entities that provide e-mail address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy policy. In the cases where it is required by data protection legislation We will enter into written agreements with these third-parties, to place contractual restrictions on these third-parties from further transmitting your personal data and the treatment of said data outside of the uses and processing necessary to fulfill their contracts with us. We will only provide these third parties with the information which they need to carry out their jobs. We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact and/or mobile messaging and texts to your mobile phone through SMS.

    Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.

  • YOUR CHOICES ABOUT THE INFORMATION WE COLLECT

    If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us.

    If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails.

    If you do not wish for us to share your personal information for any promotional or marketing purposes, please contact us and inform us of your wishes. Please provide enough information for us to determine the nature of your request.

    PRIVACY OF CHILDREN WHO VISIT THE WEBSITE
    We recognize the importance of children's safety and privacy. The website is not designed to attract children, and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. Children under the age of 18 may use the website only under the supervision of a parent or legal guardian before on the Site.

    INFORMATION STORED OUTSIDE OF THE UNITED KINGDOM
    When visiting the Site your connection will be through and to servers located in the United Kingdom. All information you receive from us will be created on servers located in the United Kingdom, and all information you provide will be maintained on web servers and systems located in the United Kingdom. The data protection laws in the United Kingdom might not be the same as the laws in other countries. By using the Site and/or submitting information to us, you specifically consent to the transfer of your information to the United Kingdom to the facilities and servers we use, and to those with whom we may share your information.

    UPDATING PERSONAL INFORMATION
    We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please click here and update your personal information details.

    LINKS
    For your convenience, the Site may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.

    SECURITY
    We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. Please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

    QUESTIONS/CHANGES IN POLICY
    If you have questions or concerns with respect to our privacy policy, please contact us on at enquiries@karenmillen.co.uk. We may elect to change or amend our privacy policy; in such event, we will post the policy changes in our privacy policy on the Site.

  • Our terms & conditions statement

    These are the Terms and Conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from this website (www.karenmillen.com, www.shutl.karenmillen.com, m.karenmillen.com).

    This website and the Goods are provided by Karen Millen Fashions Limited, a company registered in England under number 6822177 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT. When we refer to You we mean the user of the Website and purchaser of Goods.

    The website www.shutl.karenmillen.com used for the 'from 90 minute delivery service' is operated for and on behalf of Karen Millen by Eagle Eye Solutions Limited a company registered in England under number 4745717 whose registered office is at 1 The Croft, Elstead, Goldalming, Surrey GU8 6JL.

    These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

  • Part 1 - Information about our Website and Goods

    This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

    Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

    We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

    You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

    the colours which are shown for the Goods on the Website will depend on many factors – including your display settings:

    all sizes and measurements are approximate.
    all Goods are subject to availability - we may not be able to supply your order.
    any delivery estimates given on the Website or by email are estimates only.
    the Goods and promotions which are offered on the Website may not be available in-store, and vice-versa

  • Part 2 – Buying and Reserving Goods and Delivery

    This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

    Part 2a – Purchase

    You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

    Adding product to your shopping basket.
    Checkout step 1 – Login details.
    Checkout step 2 – address details.
    Checkout step 3 – payment details; and Confirmation of order.

    Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the staged purchase process is varied Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

    On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

    We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch with the exception of from 90 minute orders, whereby payment will be processed upon receipt of your Order.

    An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you or to your nominated store as selected by you and send you an Order dispatch email which includes details of the product.

    We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

    You must select your delivery country in the drop down box at the top right-hand side of the page during navigation of the site or during the checkout process. Prices will then automatically be shown in your local currency. For example, if you select France as your delivery destination, you will see Euro prices and your transaction will be in Euros.

    All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 100 1842 78

    All prices and charges on the Website are in UK pounds sterling (although we may provide an indicative price in euros). Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by the your credit or debit card company.

    You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

    Part 2b – Reserving Goods

    You make an offer to reserve Goods for collection in store (your "Reservation") by completing the staged process on the Website as set out below:

    Selecting the 'reserve' option in your shopping basket.
    Entering your postcode for the location in which you are placing your order (e.g. home).
    Selecting a store from the five options provided.
    Create a new user account or log in as an existing user if you are a returning customer; and Accept the summary order.

    Your Reservation does not form a binding contract until your Goods have been collected in store and paid for in full.

    On receipt of your Reservation, we will send you a Reservation acknowledgement email to the email address which you provide in the Reservation process. This Reservation acknowledgement email will contain your Reservation number, details of the Goods reserved and a delivery estimate. Note that this email is only to acknowledge that your Reservation has been received, and is not acceptance by us of any offers to purchase Goods.

    The reservation and collection service is available in stand alone stores only throughout the UK and Ireland.

    Please take two forms of personal identification e.g. driving licence or utility bill and your reservation to the store for collection.

    Goods reserved will only be held within your nominated store for collection for a period of one working day. We will not always be able to deliver Pre-Order Goods within 30 days of the date you place your order. The Website will specify when we expect the Pre-Order Goods to become available but this is an indication only and we will not be obliged to dispatch the Pre-Order Goods to you within this time as problems with new products can occur and suppliers may let us down. As with all Goods, an offer made by you to purchase Pre-Order Goods shall only be deemed to be accepted by us when we dispatch the Goods to you and send you an Order dispatch email.

    If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

    Part 2c – Delivery

    We currently offer the delivery options detailed at /shopping_with_us/content/fcp-content.

    We endeavor to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Karen Millen or our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

    Delivery of all items outside of the EU will be 7-10 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

    Delivery costs are as follows:

    Europe: up to €10
    Rest of World: $25

    Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.

  • Part 3 – Returning Goods

    This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the returns process is varied When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

    You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us in the condition that they were sold by using the following methods:

    sending them in a securely wrapped parcel to Karen Millen Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or on UK sales only by returning them with the returns slip to your nearest stand alone store If Goods are returned within the 14 day period, in the manner described below, we will offer you a full refund. We do not offer exchanges or gift vouchers.

    For hygiene reasons earrings cannot be returned if unwrapped unless the item is faulty. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

    We offer a free postal returns service on UK only sales when all Goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. In addition, on sales in the UK and Ireland, you may either return the Goods by taking them and the returns slip to one of our stores. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

    In addition to the rights granted to you under this Part 3, UK, ROI and EU customers enjoycancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 as amended or superseded from time to time. If you wish, you may notify us by email informing us that you wish to cancel your contract before the end of the statutory cancellation period (7 working days from the day after you receive the Goods). You must then return the goods to us in the manner specified in this part 3.

    Nothing under these terms and conditions affects your statutory rights.
    Returning Goods to Store (UK & ROI only) Please note, orders placed using PayPal as a method of payment can be returned in store. Find out more about PayPal returns.

    90 Minute Deliveries can be returned to our stand-alone stores or by post.

    If you wish to return items to an Karen Millen store, you must take them within 14 days of despatch, to one of our UK Karen Millen stores using the despatch note enclosed in your parcel as your receipt. This facility is not available at any Karen Millen concession or department store or outside of the UK or ROI.

    The despatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

    Click here to find your nearest Karen Millen store. Please note that items purchased through the 'from 90 minutes delivery service' can only be returned to Karen Millen stand alone stores within the UK. Returning Goods by Post (UK & ROI only)

    If you wish to return your goods by post, follow the instructions outlined below.

    Write your name, address, postcode and order number on the returns form.
    Complete the returns form and enclose it with your Goods.
    Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
    The returns address is Karen Millen Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, OX29 5UT.,br> Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will stamp the proof of posting on the despatch note which you should retain until you receive your refund.

    Please remember to complete the returns form with your returned product(s)
    Returning Goods by Post (International & European orders)
    If you wish to return your goods by post, follow the instructions outlined below:

    Write your name, address, postcode and order number on the returns form.
    Complete the returns form and enclose it with your Goods.
    Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
    The returns address is Karen Millen Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.
    Send the parcel (with enclosed returns forms) to us using the nominated carrier specified on the delivery note enclosed with the Goods. Ensure that you obtain a stamp (or other proof of posting) on the despatch note which you should retain until you receive your refund.

    Please note that we will only accept returns despatched through our nominated carriers.

    Please remember to complete the returns form with your returned product(s).

    The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility. When booking your retrun you should select 'duty payable by sender'.

    If you return a faulty item to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the Contact Us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

    Refund will be made within 14 days from receipt of the returned item.

  • Part 4 – Special terms and conditions relating to the from 90 minute delivery service

    In the event that you are eligible for our from 90 minute delivery service and select this option, you will be redirected to the following site operated by Eagle Eye Solutions Limited shutl.karenmillen.com. Delivery charges for products ordered from this site will be charged at a flat fee of £7.99

    The terms and conditions referred to above will apply to an order placed through our from 90 minute delivery service unless expressly stated.

    The staged process by which you complete your order through the from 90 minute service is as set out below:

    Adding product to your shopping basket.
    Adding details of any promotional discount that you may be entitled to.
    Selecting the 90 minute delivery option at the checkout. At this point you will be redirected to shutl.karenmillen.com.
    Inserting address details to ensure eligibility, subject to stock and courier availability.
    Confirmation of order and payment through the redirected website.

    Any Orders placed through the from 90 minute delivery service will not be detailed under the My Account section of karenmillen.com. Confirmation and email communication will be sent directly from shutl including the ability to track orders via GPS.

    Any promotional code must be inserted before you are redirected to shutl.karenmillen.com in order for it to be applied to your Order.

    Products ordered are subject to availability and if a product is not available we will provide you with a full refund for that product. A product which is not available will not be included in the contract for a product which is dispatched.

    If your full order cannot be fulfilled we will contact you to confirm whether you wish to continue with the remainder of your Order. If you cannot be contacted upon the day that your order is placed we will proceed to fulfill your Order with the stock available.

    If you want to return any products to us you must within one month of receiving the Goods (14 days for reduced or sale) products return the Goods to us by returning them to a UK stand alone store with your till receipt and your order confirmation email in order to receive a refund or an exchange. No other method of return will be accepted.

    We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

  • Part 5 – General terms relating to our relationship with you

    This Part 5 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

    We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

    Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    This does not include or limit in any way our liability:

    (a) For death or personal injury caused by our negligence.
    (b) Under section 2(3) of the Consumer Protection Act 1987.
    (c) For fraud or fraudulent misrepresentation; or
    (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

    We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

    We reserve the rights to take any customer account out of use, or terminate any membership to our VIP programme 'Karen Millen Black' at any time if it is believed that the website, the products and services available through it, and/or such membership to Karen Millen Black are being misused.

    All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

    These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

    If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

    The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

    You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England and Wales, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.

    The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

    Karen Millen is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

    The celebrities named or featured on karenmillen.com have not endorsed recommended or approved any of the items offered on the site

    All communications from you to us must be made in English.

  • Part 6 - Competition terms and conditions

    Competition winners will be chosen at random and contacted by email to confirm the prize within 14 days of the closing date.

    Prizes cannot be exchanged, and no cash alternative will be offered.

    Employees of Karen Millen Fashions Limited are not eligible to enter.

    Karen Millen Fashions Limited has the right to change or substitute prizes.

    For details of the winner please send an SAE to the address below after the closing date.

    Promoter: Karen Millen Fashions Limited, 69-77 Paul Street, London EC2A 4PN.

  • Part 7 - Gift Card terms and conditions

    Once activated, our Gift Card is redeemable for full or part payment of products on our website www.karenmillen.com by entering the card number and the PIN number beneath the scratch off PIN panel, and in our stand alone stores, within the UK and ROI upon presentation. Gift Cards may not be used in Concessions (with the exception of Clerys). Gift Cards can now be used in the following UK outlet stores upon presentation.

    Gunwharf Quays Portsmouth
    Mcarthur Glen Bridgend
    Mcarthur Glen Livingstone
    Cheshire Oaks
    Bicester
    Braintree
    Kildare

    Gift Cards may only be used in our UK and ROI stand alone stores, Clerys concessions, the Factory Outlets detailed above and for online purchases. Sterling Gift Cards may only be used in our stand alone stores within the UK and for online purchases.

    Gift Cards cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Karen Millen account card.

    Please treat your Gift Card as cash, Karen Millen cannot be responsible for lost, damaged or stolen cards and cannot be replaced.

    The minimum amount to activate or top up a Gift Card is £1, or in the case of Gift Cards issued for use in the ROI €1 and the maximum card limit is £1000, or in the case of Gift Cards issued for use in the ROI €1000. Gift cards can be topped up at any till point in any stand alone store by informing the sales advisor of the amount to be added. Gift Cards are not for resale.

    Your Gift Card balance may be checked in store, online at www.karenmillen.com or by emailing customer services.

    All refunds of goods or services purchased with your Gift Card will be made in accordance with Karen Millen refund policy. This does not affect your statutory rights.

    If you have made a mistake on your order, please email customer services and we will do our best to rectify the problem.

    Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited.

    Gift cards cannot currently be issued or redeemed in the following stores; Bicester, Braintree, Bridgend, Gunwharf Quays and Livingstone.

    We reserve the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.karenmillen.com in relation to gift cards. You should check the terms and conditions posted on www.karenmillen.com periodically to ensure that you are aware of and comply with the current version.

    To contact Gift Card Customer Services, please see the 'Contact Us' section of the website.

    Please click this link to be re- directed to our privacy laws.

    Issued by: Karen Millen Fashions Limited
    Registered office: The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT

  • Part 8 - London Atelier Terms & Conditions

    Tailored in London is only available at the Karen Millen store located at 23-27 Brompton Road, Knightsbridge London SW3 1ED on the following dates:

    · Made in London key pieces from the 2014 Autumn Collection- 2 September 2014 for 4 weeks
    · Leather and Fur- Monday 13th October for 4 weeks; and
    · Best of the Best/Xmas- launch Monday 17th for 4 weeks

    Appointments are limited and subject to availability. Each client will be allocated an appointment of 30-45 minutes. A 30-45 minute appointment will allow the client to select one item, if a client would like to order more than one item, this must be specified at the time of booking the appointment. If a pre-booked appointment is missed by the client, it may not be possible to rearrange another appointment and is subject to availability. There is no obligation to make a purchase if an appointment is booked.

    Customisation options are subject to the availability of materials, linings, buttons and zip colours. Clients will only be able to choose from recommended colour options, Karen Millen reserve the right not to accept an order if the colour or fabric choices are not recommended. A purchase may only be made at the time of the appointment and cannot be accepted at a later date.

    All orders are governed by English law and subject to the exclusive jurisdiction of the English courts. Due to the personal nature of the items, all purchases are non-returnable and non-refundable, however, these terms and conditions do not affect your statutory rights. All purchases must be paid for at the point of ordering; order cannot be cancelled after they are placed.

    Delivery dates are estimated at the point of purchase but are subject to change. We may have to cancel an order before the items are delivered, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and if you have made any payment in advance for the item that has not been delivered to you, We will refund these amounts to you.

    Karen Millen may collect personal information for the purpose of administering an order. Karen Millen will use your details to keep you informed of relevant offers and other marketing communications. You can "opt out" if you do not want to receive marketing communications.


  • Where can I buy Karen Millen pieces from a store?

    Genuine Karen Millen products are only available from the authorised resellers listed below:

    UK and IRELAND
    Brown Thomas
    DeGruchy
    Elys
    Harrods
    House of Fraser
    Fenwicks/Bentalls
    Selfridges

    EUROPE
    de Bijenkorf
    El Cortes Ingles
    Elys
    Galeries Lafayette
    Magasin
    NK
    Stockmann

  • Where can I buy Karen Millen pieces online?

    Genuine Karen Millen products are only available from the authorised resellers listed below:

    Karen Millen Germany
    Karen Millen Australia
    Karen Millen Netherlands
    Karen Millen France
    Karen Millen Spain
    Karen Millen Sweden
    Karen Millen USA
    ASOS
    Official Karen Millen Ebay Outlet
    LDF
    Boozt
    Zalando
    Bloomingdales
    Bijenkorf
    Harrods
    House Of Fraser
    Selfridges

  • How to join our fight against counterfeit products

    At Karen Millen, we are dedicated to protecting our brand and you as our valued clients from counterfeit/fake sellers... but we need your help!

    If you see a suspicious website selling what appears to be Karen Millen products please let us know by contacting us at joinourfight@karenmillen.co.uk and we will take the necessary steps to take legal action to have these websites shut down.

    Most importantly please do not purchase from these websites, the products are not authorised by us at Karen Millen and are often counterfeit products (which means poor quality, damaged and copies of our beautiful prints). In addition, some of these sites will take your money and often will not deliver your order.

    To help, we have listed our authorised sellers for you.If you see any sites that are not on this list, these are Fake Websites – PLEASE DO NOT BUY FROM THEM.

    Together we can remove these illegal websites and ensure that none of our clients are mislead into purchasing counterfeit products or victims of a scam.

  • Our anti-counterfeit programme

    Karen Millen is a market leading global brand and given its success has inevitably attracted the attention of criminal elements seeking to profit through the production of counterfeit products. We are currently investing heavily in brand protection strategies and the current measures we have undertaken and continue to undertake include the following:

    SHUTDOWN OF COUNTERFEIT SELLING SITES
    We have to date identified over 65 websites selling counterfeit goods and action is being taken against all of these sites. As soon as sites are closed down and the domain names transferred to us the domains are redirected to our zero tolerance holding page, which can be viewed via numerous urls including www.karenmillen2011.com.

    ACTION AGAINST EBAY SELLERS
    Since the programme's inception over half a million pounds worth of counterfeit product has been delisted from eBay by our in house security team.

    Any eBay users selling bulk items are then pursued through the courts and numerous individuals to date have had their eBay accounts suspended and have had to pay compensation.

    ACTION AGAINST IMPORTERS
    We have a comprehensive border control programme in place aimed at seizing goods as they enter their destination countries. Importers are then either pursued through the civil or criminal courts.

    ACTION AGAINST TRADE SITE SELLERS
    Targeting trade sellers on sites including Dhgate, Tradekey, Tradetang and Alibaba is also central to our strategy. Product is delisted and persistent offenders are pursued through either the criminal or civil courts.

    ACTION AGAINST RETAIL OPERATIONS
    We have a large number of legal actions ongoing across the globe against retail operations selling counterfeit product and the sale of counterfeit items is not tolerated. As soon as we are alerted to sales we take action.

    ACTION AGAINST COUNTERFEIT FACTORIES
    Getting to the source of the problem is of course the key in any anti-counterfeit programme and we have operations ongoing to combat the source of this criminal activity and close down rogue factories.

    We have a zero tolerance approach to counterfeiting. We love our brand and we want to protect our loyal customers against the influx of cheap imitations to the market.

    Should you encounter any suspicious activity in relation to our brand please e-mail joinourfight@karenmillen.co.uk and we will be only too pleased to hear from you and to take action.