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Returns

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

2. FAULTY GOODS

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

 
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: customerservices@karenmillen.com

Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 
4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Placed your order before the 1st October 2019?

Email us on - enquiries@karenmillen.co.uk

or Give us a call on 0345 257 5555 Monday to Friday, 8am-6pm (GMT)

Placed your order after the 1st October 2019?

Visit our FAQs

Returns

How do I return?

Option 1: FREE using our returns portal (print label at home)

    FREE, FAST, TRACKABLE returns!

    Good to know...

    You've got 30 days to send something back to us from the day you receive it.

    We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

    We can't offer refunds on pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

  • 1

    Repack your items.

  • 2

    Go to the portal and let us know what you want to return and why and print off your label.

  • 3

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

    Print off your returns label and attached it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub in New York.

    • Returns are FREE
    • Print label at home
    • Take your parcel to any Post Office
    START A RETURN
  • 4

    It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.

    Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

Returning from outside the UK?

  • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
    To download a new returns label, select your country from the drop down menu.

    Get Label
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.