Returns

Returning your items couldn’t be easier with our range of tracked return options, all of which are free.

You have 30 days to notify us that you’d like to make a return once you’ve received your order.

Unfortunately, we can’t currently exchange an item bought online for an alternative size or item. If you need another size, we’ll process a full refund so you can place a new order.
We only offer exchanges for items bought in our standalone and outlet stores, within 30 days with proof of purchase.

All returns will be inspected. Anything that’s damaged, stained or worn might be sent back to you. Please ensure your items are returned new, unused and with labels still attached.
We can’t accept any swimwear if the hygiene wrapper has been removed, or any earrings (for hygiene reasons).

This policy applies for full-price and sale item(s).

It can take up to 5 working days for your returned item(s) to reach us and a further 5 working days for us to process it.
Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account.

You'll receive an email from us confirming we've processed your return.

Proof of purchase should be retained until your refund has been processed.

For more about our returns policy, check our Terms & Conditions.

Items can be returned within 30 days of receipt to standalone and outlet stores only.
We currently only offer refunds, and not exchanges, for items purchased online and returned to store, however we're happy to process a new purchase for you.
We only offer exchanges for items bought in our standalone and outlet stores, within 30 days with proof of purchase. Items purchased in our standalone or outlet stores must be returned to a standalone or outlet stores in the same country that they were purchased in.

Our department-store concessions won't be able to accept returns bought online or from any standalone or outlet stores. Concessions will only accept returns under their own host policy.

For a full listing of our stores, please check our store locator.

This policy applies for full-price and sale item(s).

Your refund will be processed immediately.
Please note, once processed it may take 3-5 working days for the funds to appear in your account, depending on your payment method.

To return your order please complete and enclose the returns form and attach the free UPS return label to your parcel, ensuring you cover the original delivery label.

Find your nearest UPS drop off locations.

Proof of postage should be retained until your refund has been processed.

It can take up to 5 working days for your returned item(s) to reach us and a further 6 working days for us to process it.
Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account.

You'll receive an email from us confirming we've processed your return.