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• Delivery Information

  Delivery option	Delivery times	Delivery cost
  UK Standard Delivery	5-8 working days	£4.99 per order
  UK Next Day Delivery	Order before 8pm Monday to Sunday to receive your order next day (Delivery days Monday to Sunday).	£7.99 per order
  DPD Predict Delivery	Select your preferred day and DPD will advise of the 1hour delivery window	£8.99 per order
  Evri Standard Parcel Collection	5-8 working days (Delivery days Monday to Saturday).	£4.99 per order
  Evri Express Parcel Collection	Up to 3 days (Delivery days Monday to Saturday).	£7.99 per order
  Asda Express Parcel Collection	Up to 3 days (Delivery days Monday to Saturday).	£7.99 per order

  Click here for further information.

  Hermes Parcel Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

  You can collect your order from your nearest Hermes Parcel Shop. Just bring your collection code and ID with you when collecting your order.

  Your order will be held at the store for 10 days, before being returned back to us at karenmillen. Delivery to your nearest ParcelShops will be between 12:00 and 18:00. You will receive regular SMS messages keeping you up to date on your delivery. A form of identification will need to be produced when collecting the parcel

  Acceptable forms of identification

  • Birth Certificate
  • Citizen Card
  • Customer Statement or Order Confirmation
  • Foreign ID Card
  • NI Card

  • Passport
  • Tenancy Agreement
  • UK Biometric Card
  • UK Driving License
  • Utility Bill

  HUBBOX: THE EASY TO USE PARCEL COLLECTION SERVICE, WITH OVER 4,200 LOCATIONS ACROSS THE UK

  • Simply select the HubBox Collect Point nearest to you
  • You will receive a confirmation email once your order has been placed
  • Once your order is ready for collection, you will receive an email with your unique Collection Code. Please bring this with you or a form of ID with your name
  • Collect at a time convenient to you: shops are open 7 days a week until late

  InPost 24/7 Parcel Locker

  Collect your order from nearly 1,200 InPost lockers nationwide.

  All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Simply choose the locker that’s most convenient for you - whether that’s close to home, work, gym or another place you frequently visit. Orders will arrive in lockers between 12pm and 7pm and be held in the locker for 72 hours.

  All InPost lockers are accessible 24/7! Orders will arrive in lockers between 12pm and 7pm and be held in the locker for 72 hours..

  All InPost Lockers are in well lit, safe and secure areas with ample parking. Locations include supermarkets, petrol forecourts and train stations.

  All InPost Lockers are in well lit, safe and secure areas with ample parking.

  To see how easy it is to collect your order see our video here.

  To see how easy it is to collect your order see our video here.

  Watch Video

• Returns Information

  Extended Christmas Returns:

  Any orders made between 11th November - 8th December can be returned until 5th January.

  Returning your products is dependent on whether the individual item was supplied by Karen Millen or by a Partner Brand. To check if your item is from a Partner Brand, please check here before returning your products.

  UK returns are £3 using the returns portal. £3 per parcel will be deducted from your refund amount.

  Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

  Click here to view our full Returns Policy.