Good news, we’re up and running as usual. We've also extended our returns period to 60 days.
UK & INTERNATIONAL RETURNS
Repack your items.
Login to our returns portal.
Select your preferred return option (Print returns label at home or in store options).
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
START A RETURN
UK & Ireland returns are FREE using the returns portal
For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 60 days to send something back to us from the day you receive it.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.