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    Returns

    1. OUR RETURNS POLICY

    If you are a customer in the European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

    If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

    2. FAULTY GOODS

    Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

    Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

     
    3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

    If you’re a customer in the EEA, you get 14 days to cancel your contract with us

    This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

    There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

    Email us: customerservices@karenmillen.com

    Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

    If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

    Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

     
    4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
    FREE EXTENDED CHRISTMAS RETURNS

    We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.

    Returns

    How do I return?

    UK RETURNS

    Option 1: FREE using our returns portal (print label at home)

      FREE, FAST, TRACKABLE returns!

      Good to know...

      You've got 30 days to send something back to us from the day you receive it.

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • 1

      Repack your items.

    • 2

      Select your preferred return option.

    • 3

      Some carriers require you to print a label, see list below.

      Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Post Office
      START A RETURN
      • Returns are FREE
      • Print label at home
      • Take your parcel to any Click & Collect
      START A RETURN
    • 4

      Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

      • Option 2: No printer? Print label in store.

      • Returns are FREE
      • Print label in store
      • This is a trackable service
      START A RETURN

      IRELAND RETURNS

    • Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Parcel Connect store
      START A RETURN

    Returning from outside the UK?

    • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed.
      To download a new returns label, select your country from the drop down menu.

      Get Label
    5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

    We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

    Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.