Terms and Conditions
Looking for information about our terms & conditions, our cookie policies or who our authorised resellers are and our fight against counterfeit products?
Terms & Conditions
PART 1 INFORMATION ABOUT THE WEBSITE AND THE GOODS
This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
the colours which are shown for the Goods on the Website will depend on many factors – including your display settings; all sizes and measurements are approximate;
all Goods are subject to availability - we may not be able to supply your order;
any delivery estimates given on the Website or by email are estimates only;
the Goods and promotions which are offered on the Website may not be available in-store, and vice-versa
PART 2 BUYING AND RESERVING GOODS AND DELIVERY
This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.
Part 2a – Purchase
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
Adding product to your shopping basket;
Checkout step 1 – Login details;
Checkout step 2 – address details;
Checkout step 3 – payment details; and
Confirmation of order.
Your Order only constitutes an offer to purchase Goods from us and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase Goods.
We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you or to your nominated store as selected by you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
All prices in Australian Dollars are, unless otherwise stated, inclusive of GST and other applicable taxes.
Delivery charges may apply and these will be displayed in the order process.
For New Zealand customers please note orders which are more than the equivalent of NZ$190 and shipped to New Zealand may incur GST, customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Additionally, your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide. We are not responsible for and will not reimburse any of these GST, charges, duties or fees. You can find out more information at: https://www.customs.govt.nz/personal/duty-and-gst/faqs/
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 2b – Delivery
We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time; however, delays are occasionally inevitable due to unforeseen circumstances. Neither Karen Millen or our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.
PART 3 RETURNING GOODS FOR CHANGE OF MIND
Orders can be returned or exchanged in stores. Please note we cannot refund or exchange sale items except where required by law.
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us in the condition that they were sold by using the following methods:
sending them in a securely wrapped parcel with a return authority form enclosed to the address details provided by the Customer Services team
If Goods are returned within the 14-day period, in the manner described below, we will offer you an exchange or gift voucher.
For hygiene reasons earrings cannot be returned if unwrapped unless the item is faulty. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
We offer a free postal returns service on online sales when all Goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will exchange goods for the price paid for the Goods returned.
Your rights under this Part 3 are in addition to other rights and remedies available to you under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
PART 4 GENERAL TERMS RELATING TO OUR RELATIONSHIP WITH YOU
This Part 4 sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
In accordance with the Consumer Guarantees we warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied including that
- Products are of an acceptable quality - safe, good quality with no faults
- Products will correspond to any sample or demonstration model
- Match descriptions on packaging, labels or advertising
- Be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
- Not carry any hidden debts or extra charges
- Come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
In accordance with the Consumer Guarantees the consumer will be entitled to a remedy from the supplier for any failure. The remedy will depend on whether the problem is a major or minor failure. For a major failure the consumer can choose a refund, replacement or compensation for drop in value. For a minor failure the supplier can choose to give a refund, repair or replacement.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
We reserve the rights to take any customer account out of use or terminate any membership to our VIP programme ‘Karen Millen Black’ at any time if it is believed that the website, the products and services available through it, and/or such membership to Karen Millen Black are being misused.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Australian Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the Australian courts for the determination of disputes for customers in Australia, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the Australian Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Karen Millen is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission. The celebrities named or featured on karenmillen.com have not endorsed recommended or approved any of the items offered on the site.
OUR PRIVACY STATEMENT
We at Karen Millen Australia Pty Ltd, a company registered in Australia under ACN 139 645 211, with a registered office at 19 Newton St Richmond Victoria 3121 Australia respect the privacy rights of individuals, including our online visitors and recognise the importance of protecting information collected from them.
WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
We may collect personal information about individuals. We collect personal information directly from the individual concerned. This information could include name, email, telephone or address contact details, credit and banking details and employment details if relevant. In most circumstances we do not collect “sensitive information”.
We collect personal information in circumstances including in the following circumstances:
(i) when you place an order with us we collect certain information to enable us to process your transaction, update you about status of your order and deliver your order. This information includes your name and personal details, order details, details of your address(es) and payment details;
(ii) when paying for goods with credit cards and when processing returns or exchanges and to otherwise perform authorised financial transactions with you;
(iii) when you ask to be included on marketing distribution lists, join a loyalty program or interact with our social media services; and
We may use personal information for the purpose of marketing but only where such use complies with the Privacy Law and the Australian Privacy Principles in particular.
You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes, if you consent to it. Providing us with this sort of information is entirely voluntary.
We may also use personal information:
(a) To verify your identity and to assist you if you have forgotten any user name or password;
(b) To communicate with you and provide you with information (whether by email, post or other means) about our products or services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the Australian Privacy Principles;
(c) To notify you about changes to our goods and services;
(d) To ensure that content from our site is presented in the most effective manner for you and for your computer/ device;
(e) To allow you to participate in interactive features of our service, when you choose to do so;
(f) To enable you to enter competitions we run if you choose to do so;
(g) To facilitate your participation in surveys we (or a third party on our behalf) run where you volunteer that personal information. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
(h) To enable you to participate in loyalty or reward programs, if you so request it;
(i) To receive and address feedback or complaints from you;
(j) For quality control and training purposes, we may monitor or record your communications with us; and
(k) To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary).
For quality control and training purposes, we may monitor or record your communications with us.
We will keep your information for as long as is reasonably necessary for these purposes.
WHAT YOU CAN EXPECT FROM US
We hold personal information in our own secure databases. We may permit access to third parties engaged by us (subject to obligations of privacy and confidentiality) to conduct electronic direct marketing material, subject to legislative requirements.
We will at all times comply with the standards, procedures and requirements of Australian and UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to any of our related group companies. They will only use it for the same purposes that we may under this policy. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers.
Those persons and business may include:
(a) Organisations who carry out credit, fraud and other security checks;
(b) Our online payment gateway service provider, for the purpose of facilitating payments;
(c) Couriers and delivery business (where we arrange to deliver goods to you or persons you have requested us to send deliveries to). Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it for other purposes;
(d) Third party software providers who store details of customer account for us or who provide other IT services; and
(e) Marketing businesses engaged by us to disseminate materials to which recipients have consented.
We limit the information we provide to third parties referred to above to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information and use your personal information only for the purposes that we gave it to them.
We may also disclose your personal information to third parties outside our group of companies:
(a) Where we have your express permission to do so;
(b) Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
(c) If Karen Millen Australia Pty Ltd or substantially all of its assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
(d) If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect the rights, property, or safety of Karen Millen Australia Pty Ltd its personnel or customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We do not disclose information to entities located outside Australia, although may store some information “in the cloud” through servers located outside Australia, in the EU.
UPDATING YOUR PERSONAL DETAILS
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information, including adding, amending or removing your credit card details, by clicking here to log in and update your details.
QUESTIONS, CONCERNS AND ACCESS TO/ CORRECTION OF YOUR PERSONAL INFORMATION
These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Karen Millen web site at www.karenmillen.com/au (the "Website").
This website and the Goods are provided by Karen Millen Australia Pty Ltd., a company registered in Australia under ACN 56 139 645 211 with a registered office at 19 Newton St Richmond Victoria 3121 Australia ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website please contact us here.
HOW TO JOIN OUR FIGHT AGAINST COUNTERFEIT PRODUCTS
At Karen Millen, we are dedicated to protecting our brand and you as our valued clients from counterfeit/fake sellers... but we need your help!
If you see a suspicious website selling what appears to be Karen Millen products please let us know by contacting us at firstname.lastname@example.org and we will take the necessary steps to take legal action to have these websites shut down.
Most importantly please do not purchase from these websites, the products are not authorised by us at Karen Millen and are often counterfeit products (which means poor quality, damaged and copies of our beautiful prints). In addition, some of these sites will take your money and often will not deliver your order.
To help, we have listed our authorised sellers for you. If you see any sites that are not on this list, these are Fake Websites – PLEASE DO NOT BUY FROM THEM.
Authorised sellers of Karen Millen merchandise in Australia:
Together we can remove these illegal websites and ensure that none of our clients are misled into purchasing counterfeit products or victims of a scam.
OUR ANTI-COUNTERFEIT PROGRAMME
Karen Millen is a market leading global brand and given its success has inevitably attracted the attention of criminal elements seeking to profit through the production of counterfeit products. We are currently investing heavily in brand protection strategies and the current measures we have undertaken and continue to undertake include the following:
SHUTDOWN OF COUNTERFEIT SELLING SITES
We have to date identified over 65 websites selling counterfeit goods and action is being taken against all of these sites. As soon as sites are closed down and the domain names transferred to us the domains are redirected to our zero-tolerance holding page, which can be viewed via numerous URLs including www.karenmillen2011.com.
ACTION AGAINST EBAY SELLERS
Since the programme's inception over half a million pounds worth of counterfeit product has been delisted from eBay by our in-house security team.
Any eBay users selling bulk items are then pursued through the courts and numerous individuals to date have had their eBay accounts suspended and have had to pay compensation.
ACTION AGAINST IMPORTERS
We have a comprehensive border control programme in place aimed at seizing goods as they enter their destination countries. Importers are then either pursued through the civil or criminal courts.
ACTION AGAINST TRADE SITE SELLERS
Targeting trade sellers on sites including Dhgate, Tradekey, Tradetang and Alibaba is also central to our strategy. Product is delisted and persistent offenders are pursued through either the criminal or civil courts.
ACTION AGAINST RETAIL OPERATIONS
We have a large number of legal actions ongoing across the globe against retail operations selling counterfeit product and the sale of counterfeit items is not tolerated. As soon as we are alerted to sales we take action.
ACTION AGAINST COUNTERFEIT FACTORIES
Getting to the source of the problem is of course the key in any anti-counterfeit programme and we have operations ongoing to combat the source of this criminal activity and close down rogue factories.
We have a zero-tolerance approach to counterfeiting. We love our brand and we want to protect our loyal customers against the influx of cheap imitations to the market.
Should you encounter any suspicious activity in relation to our brand please e-mail email@example.com and we will be only too pleased to hear from you and to take action.
WHERE CAN I BUY KAREN MILLEN PIECES FROM A STORE?
Karen Millen pieces can be purchased from the following retail stores winthin Australia:
Karen Millen boutiques
WHERE CAN I BUY KAREN MILLEN PIECES ONLINE?
Karen Millen pieces can be purchased from the following retailers online:
Karen Millen: www.karenmillen.com
David Jones: www.davidjones.com.au
The Iconic: www.theiconic.com.au
PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS SITE
TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
Our Terms and Conditions, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with the Terms and Conditions.
If you purchase goods from the Site, our Terms and Conditions will apply to your purchase of clothing, accessories and other goods ("Goods") from the Site.
INFORMATION ABOUT US
www.karenmillen.com/au is a site operated by Karen Millen Australia Pty Ltd, a company registered in Australia under ACN 139 645 211, with a registered office at 19 Newton St Richmond Victoria 3121 Australia.
CHANGES TO THESE TERMS
YOUR ACCOUNT AND PASSWORD
INTELLECTUAL PROPERTY RIGHTS
NO RELIANCE ON INFORMATION
The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
UPLOADING CONTENT TO THE SITE
Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our Terms and Conditions. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Site. We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in our Terms and Conditions. By uploading a photographic image to Instagram with the hashtag #MYKM and responding or communicating the #YesKM on Instagram and or Facebook in response to an image you have uploaded, you hereby grant Karen Millen a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide licence to use your image(s) on the Website, customer communications, paid social media advertisements and/or on any Karen Millen social media platforms including but not limited to Instagram, Facebook, Twitter, Google+ and Pinterest. The views expressed by other users on the Site do not represent our views or values. You are solely responsible for securing and backing up your content.
By responding #MyKM you agree to the following:
You grant Karen Millen Fashions Limited and its affiliates and/or related entities (“Karen Millen”) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores (including for the avoidance of doubt any such media relating to franchise, concession or licence partners) for its marketing and/or its advertising. You grant Karen Millen the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.
Karen Millen may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.
You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you and all other person(s) appearing in the User content are not under 16, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Karen Millen, and any person acting on its behalf, harmless from any liability related in any way to the use of your User Content.
You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
You will not hold Karen Millen, or any person acting on Karen Millen’s behalf, responsible for any claims or demands in connection with the use of your User Content.
You accept that Karen Millen will not pay you for the use of your User Content and/or for any intellectual property rights connected with them.
You accept that Karen Millen may refuse to use or remove your User Content for any reason.
If you change your mind about sharing your User Content, or you do not want Karen Millen to contact you about User Content again, please opt out by entering contacting us here.
Karen Millen reserves the right to alter these Terms and Conditions without warning.
Karen Millen reserves the right to remove User Content from the Site and/or any relevant media at any time, for any reason.
RIGHTS YOU LICENCE
When you upload or post content to the Site, you grant Karen Millen a non-exclusive licence to use that content. Although you as the legal owner will still own the copyright in your content, Karen Millen will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your content. This licence will be free of charge, perpetual and capable of sub-licence. Karen Millen may exercise all copyright and publicity rights in the material contained in your content in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
LINKING TO THE SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Terms and Conditions. If you wish to make any use of content on the Site other than that set out above, please contact us here.
THIRD PARTY LINKS AND RESOURCES IN THE SITE
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
"KAREN MILLEN" trade marks are trade marks of Karen Millen Fashions Limited.
To contact us, please visit the contact us page here. Thank you for visiting the Site.
These Terms and Conditions apply to all prize promotions and competitions.
- From time to time Karen Millen will run competitions and promotions (“Competition(s)”) on this website. Competitions may be subject to additional terms that will be made available at the time.
- No purchase is necessary to enter the Competition unless otherwise expressly stated in the promotional activity with a specific Competition.
- The promoter of the Competitions, unless otherwise specified, is Karen Millen Australia Pty Ltd, a company registered in Australia under ACN 139 645 211, with a registered office at 19 Newton St Richmond Victoria 3121 Australia
- All entries must be submitted to Karen Millen’s official website www.karenmillen.com.
- By submitting your entry, you agree to assign to Karen Millen or the relevant promoter all your intellectual property rights with full title guarantee. All submissions and any other supporting material will become the exclusive property of Karen Millen or the relevant promoter upon receipt.
- Once entered, entries cannot be returned/withdrawn entries in the incorrect format will not be considered. All entries received by Karen Millen before or after the prize promotions specifications will automatically be disqualified.
- Prizes must be taken as stated and cannot be deferred although Karen Millen reserves the right to change the prize in the event of unforeseen circumstances.
- There will be no cash alternative.
- Promotional codes cannot be redeemed in any Karen Millen factory outlet or Karen Millen concession within a department store.
- It is assumed that by entering Competitions which, if won, could result in time off work, your employer has agreed to allow you time off. When dates are specified they cannot be altered. Karen Millen or any relevant third parties are not liable in any way in respect of any winner who in unable for any reason to accept and/or attend a prize.
- Competitions are not open to any employees of Karen Millen, the promoter or their immediate families, a Competition promoter’s advertising agency and sales promotion consultancy, or anyone else connected with the creation and administration of the Competition.
- Karen Millen shall be permitted to exclude or disqualify any entrant at any time at its sole discretion.
- Karen Millen takes no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical reason or other reason.
- Proof of delivery of the entry is not proof of receipt.
- Entries made through third parties, agents or entries delivered, late, incomplete, offensive, violent, pornographic, obscene and deemed not suitable for viewing or infringe the rights of third parties or are otherwise not in accordance with these terms and conditions will not be accepted.
- Unless otherwise expressly stated only one Competition entry, fulfilling the eligibility requirements above, will be accepted per person and cannot be transferrable. Any participants acting on behalf of someone else will be disqualified. Spammers will be disqualified.
- Once selected, only the winner(s) will be contacted personally by email using the contact details provided upon entry.
- Winners will be notified on the day that the winner is selected. Winners will have 5 (five) working days to respond in full or another winner will be selected.
- Karen Millen’s decision is final in every situation, including any not covered above and no correspondence will be entered into in respect of the validity of any such decision.
- Entry to the Competition and acceptance of the prize constitutes permission to use any entrant’s name, image and any competition entry photograph, for promotional and/or editorial purposes in any format in print and non-print media without additional consultation.
- Karen Millen reserves the right to (i) cancel and/or withdraw this Competition and/or (ii) amend these Terms, at any time without notice. Karen Millen and the entrant acknowledge that the Competition is in no way sponsored, endorsed or administered by, or otherwise associated with Facebook, Twitter, Snapchat, Instagram, or any other social media site.
- By entering a Competition, entrants expressly acknowledge that these Terms and Conditions have been drafted in the English language and that any translation prepared for any reason will be of no legal effect and the English version of these official rules shall govern any dispute.
- Where Karen Millen runs a competition with a promoter such that the promoter is responsible for the selection and/or the provision of prizes then Karen Millen shall not be responsible for or have any liability for the provision of such prizes.
- To the fullest extent permitted by applicable law, in no event will Karen Millen be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, tax liability damage or injury arising under or in connection with this Competition.
- These Terms and Conditions are governed by Australian law, and entrants agree to submit to the relevant courts in relation to all matters arising under or in connection with these Terms and Conditions.
COMPLAINTS HANDLING POLICY
Karen Millen operates a Complaints Handling Procedure which we will use to try to resolve disputes when they first arise.
Please contact us here if you have any complaints or feedback.
All complaints are processed in accordance with Karen Millen complaints procedure and we will respond to you within 48 hours, Monday – Friday, with an update or an outcome depending on the nature of the complaint.
Karen Millen is committed to continuous improvement and welcomes feedback from customers.
If your dispute remains unresolved or you are unhappy with the outcome you can contact the ACCC.