Delivery

Whether you’d prefer to receive your order on a week day or at the weekend, we have the right delivery option for you.

HOW MUCH WILL I PAY FOR DELIVERY?

Standard Delivery to Australia and New Zealand – FREE

Express Delivery (Australia only) - $14.95

Your order will be sent out via Australia Post. You will receive an email with order tracking once your order has been dispatched. Your order will be delivered anytime between 9am and 5pm and a signature will be required on receipt.

HOW LONG WILL DELIVERY TAKE?

Standard – Allow 3-5 working days (from time of dispatch). Please note that delivery to WA, NT and regional areas may take longer.

Express - Allow 1-3 working days for Metropolitan Delivery (from time of dispatch). Capital cities and most metropolitan areas are overnight.

New Zealand – Up to 5 working days (from time of dispatch).

Please note: Expect delivery delays for all online orders placed during SALE/OUTLET SALE PERIOD.

If your parcel cannot be delivered for some reason, Australia Post will leave a calling card and you will be able to pick up your parcel at your convenience from your nearest post office.

CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes, please enter your billing address (address the card you are using is registered to), you may then choose a different address for delivery (Including your work address).

MY PARCEL IS MISSING

Please refer to your delivery confirmation email to track your parcel using the link to Australia Post website.

CAN I CHANGE MY DELIVERY OPTION AFTER PLACING MY ORDER?

We're very sorry; however, we're unable to amend your delivery option once an order has been placed.

HOW DO I TRACK MY ORDER?

Please refer to your delivery confirmation email to track your parcel using the link to Australia Post website.

WHERE DO YOU DELIVER TO?

KARENMILLEN.COM/AU currently ships to Australia and New Zealand only. For countries outside this area please visit KARENMILLEN.COM.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt.

NEW ZEALAND DUTIES AND CUSTOMS

All products shipped to New Zealand are sold on a delivery duty and GST unpaid basis. The recipient may have to pay import duties, GST or a formal customs entry fee prior to or on receipt of the products in New Zealand.