Promotions

• Details & Care

  Shell & Lining: 100% Polyester. Faux fur: 45% Acrylic, 32% Polyester, 23% Modacrylic. Cuff: 98% Polyester, 2% Elastane. Wadding: 100% Polyester. Dry clean only. Model wears a UK 8. (Based on a size 10) Side neck point to hem: approx 100cm.

• Delivery info

  £1.99 DELIVEY ON ALL ORDERS OVER £60*

  Delivery option	Delivery times	Delivery cost
  UK Standard Delivery	Up to 10 working days, delivery Monday - Saturday	£4.99 per order
  UK Next Day Delivery	Order before 8pm .	£5.99 per order
  DPD Precise Delivery	Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm	£5.99 per order
  Inpost Standard Locker Collection (Contact-free)	Collection in up to 10 days *excluding Sundays. Find out more	£3.99 per order
  Inpost Next Day Locker Collection (Contact-free)	Collection next day if ordered before 8pm , Sunday to Friday. Orders placed on Saturday will be delivered Monday.	£5.99 per order
  Hermes Standard Parcel Collection	Up to 10 days. Find out more	£4.99 per order
  Hermes Next Day Parcel Collection	Arriving in shops between 12pm and 5pm if ordered before 8pm , Sunday to Friday or 7pm Saturdays.	£5.99 per order

  Click here for further information.

  Hermes Parcel Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

  You can collect your order from your nearest Hermes Parcel Shop. Just bring your collection code and ID with you when collecting your order.

  Your order will be held at the store for 10 days, before being returned back to us at karenmillen. Delivery to your nearest ParcelShops will be between 12:00 and 18:00. You will receive regular SMS messages keeping you up to date on your delivery. A form of identification will need to be produced when collecting the parcel

  Acceptable forms of identification

  • Birth Certificate
  • Citizen Card
  • Customer Statement or Order Confirmation
  • Foreign ID Card
  • NI Card

  • Passport
  • Tenancy Agreement
  • UK Biometric Card
  • UK Driving License
  • Utility Bill

  HUBBOX: THE EASY TO USE PARCEL COLLECTION SERVICE, WITH OVER 4,200 LOCATIONS ACROSS THE UK

  • Simply select the HubBox Collect Point nearest to you
  • You will receive a confirmation email once your order has been placed
  • Once your order is ready for collection, you will receive an email with your unique Collection Code. Please bring this with you or a form of ID with your name
  • Collect at a time convenient to you: shops are open 7 days a week until late

  InPost 24/7 Parcel Locker

  Collect your order from nearly 1,200 InPost lockers nationwide.

  All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Simply choose the locker that’s most convenient for you - whether that’s close to home, work, gym or another place you frequently visit. Orders will arrive in lockers between 12pm and 7pm and be held in the locker for 72 hours.

  All InPost lockers are accessible 24/7! Orders will arrive in lockers between 12pm and 7pm and be held in the locker for 72 hours..

  All InPost Lockers are in well lit, safe and secure areas with ample parking. Locations include supermarkets, petrol forecourts and train stations.

  All InPost Lockers are in well lit, safe and secure areas with ample parking.

  To see how easy it is to collect your order see our video here.

  To see how easy it is to collect your order see our video here.

  Watch Video

• Returns info

  UK returns are free and easy

  We hope you are satisfied with all of your purchases but if you ever need to return an item, Orders placed from 4th Nov can now be returned until the 31st Jan 2022

  Please note, we cannot offer refunds on pierced jewellery, Fashion face masks, cosmetics and on swimwear if the hygiene seal is not in place or has been broken.

  Great news! We now offer a FREE Collect+ returns service via over 5,500 local stores nationwide.

  Click here to view our full Returns Policy.