Returns


You have 30 days to notify us that you’d like to make a return once you’ve received your order.

Unfortunately, we can’t currently exchange an item bought online for an alternative size or item. If you need another size, we’ll process a full refund so you can place a new order.
We only offer exchanges for items bought in our standalone and outlet stores, within 30 days with proof of purchase.

All returns will be inspected. Anything that’s damaged, stained or worn might be sent back to you. Please ensure your items are returned new, unused and with labels still attached.
We can’t accept any swimwear if the hygiene wrapper has been removed, or any earrings (for hygiene reasons).

This policy applies for full-price and sale item(s).

We would ask that you allow 28 days in full to receive your refund.

You'll receive an email from us confirming we've processed your return.
If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher.

Proof of purchase should be retained until your refund has been processed.

For more about our returns policy, check our Terms & Conditions.

To return your order please complete and enclose the returns form and send to the following address, using an carrier of your choice. Please note, the sender will need to cover the postage cost. We recommend using a tracked service and keeping proof of postage until your refund has been processed.

Karen Millen Returns
The Triangle
Stanton Harcourt Industrial Estate
Stanton Harcourt Witney
Oxford
UK, OX29 5UT

We would ask that you allow 28 days in full to receive your refund. You'll receive an email from us confirming we've processed your return. If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher. Proof of purchase should be retained until your refund has been processed.

We cannot accept liability or risk in respect of any returns that do not reach us. Only goods that are received, in accordance with the requirements for returned goods outlined in this notice, will be refunded.

Please note, the above policy only applies to the UK.