Ordering and Payment
Everything you need to know about placing your order and making a payment.
How do I place an order?
You can browse by clicking on the tabs at the top of each webpage. Or, if you're searching for something specific type the product name into the search tab (at the top left of the webpage) and we'll show you everything related to your search. When you've found what you want, simply click 'add to bag', carry on shopping or go to the checkout to organise payment and delivery.
Please note we no longer process orders by phone in-store. If you wish to process an order by phone, please contact customer services. Orders are subject to availability.
Why can't I place my order?
We're sorry you're having problems paying for your order.
- The billing address matches the address your card is registered to (found on your bank statements).
- Your card number is entered without any spaces or punctuation.
- The delivery address matches the country of the website you're on – you can check this by clicking the flag in the top left corner.
If there's no option to make the payment for a particular item, it's likely the product has become unavailable.
If you continue to experience issues placing an order, please contact our customer services team.
So we can look into your problem a bit more, please state the country you're ordering from, the device and web browser you're using and the area of the website you're experiencing the issue.
How do I register for an account?
To create an account click My Account, then scroll to the bottom of the page and click 'Create an account'. You'll be taken to an account registration form where you'll be asked to fill in a few personal details and set a password, then simply click 'Create an account'. You'll also have the option to sign up to our email newsletters to keep updated about our new arrivals, exclusive previews and promotions.
Why should I register for an account?
You don't need to create an account when ordering online, however this will allow you to view your order history, manage your account and save payment and delivery details. You'll also receive an exclusive treat on your birthday if you've entered your date of birth in your account details.
How can I cancel my order?
Unfortunately we're unable to cancel orders.
However, you have 30 days from the date you receive your item(s) to return your item(s). This applies to both full price and sale items.
Please note that earrings are non-returnable for reasons of hygiene and safety.
What payment methods can I use?
- KM giftcard
- KM card
Is it safe to make a payment online?
We take the security of your details very seriously. We use the highest-quality security system, ensuring any information you share with us is kept completely safe. We use a 128-bit SSL (Secure Sockets Layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means all details you supply and any responses are encrypted. You can tell whether a page is secure as a small locked padlock will appear in your browser address bar. If you do receive an email claiming to be from us asking you to confirm any account or credit card details, please contact our customer services team to confirm it's a genuine email.
How do I apply a promo code?
At checkout, simply enter promo code or NUS number and click ‘apply'.
Why is my promo code not working?
We're sorry your discount didn't apply to your order. This could be for one of the following reasons:
- Only one promotion can be used per order
- Promotion may only be valid for one transaction
- Promotion may only be valid when using a specific card e.g KM Card
- Promotion may exclude certain product e.g sale goods
- Promotion has expired
We'd suggest checking the terms of the promotion for any exclusions. If, after this, you're still finding the promotion isn't applying, please contact customer service here and we'll be happy to help.
If you continue to experience issues placing an order, please contact our customer services team.
Can I use my student discount?
UK students are eligible for 10% discount on full-price and sale items online at www.karenmillen.com and in standalone Karen Millen stores in the UK.
Proof of student status is required – an NUS card must be presented in order to obtain the discount.
Please enter your NUS number into the promotion code box on the checkout page
* This discount cannot be used in conjunction with any other offer. NUS discount cannot be used in outlets or concessions.
For more information please check our student discount page.
How do I buy a gift card?
How do I use my gift card?
USING YOUR GIFT CARD ONLINE
To use your gift card online, select the gift card payment method on the checkout.
Enter the 19-digit gift card number and four-digit PIN. This will show your current gift card balance.
Finally, click the "pay securely" button.
If you have trouble placing the order and you've found your gift card amount to be wiped in error, please let us know and we'll rectify this for you.
USING YOUR GIFT CARD IN-STORE
In-store, simply hand over your gift card at the till point and the amount of your purchase will be deducted from the card. We'll then issue you with a receipt totalling the amount remaining on the card.
OUR GIFT CARD POLICY
Gift cards are valid for 24 months after the last date they are used. After 24 months, any remaining funds become void. Should your gift card become lost, stolen or damaged, we're not able to re-issue it.
If you have more than one gift card and would like to merge all the values onto one card, we can help. Just let us know the gift card numbers for each one and an image of your proof of purchase.
What is the KM Card and how do I apply?
The KM Card is our store card that allows you to spend over £199 and receive interest-free credit on your purchases, with up to £1000 instant credit. Apply for your KM card today. Please note, you must be aged 18+ and a UK resident. You can also apply for the card in any of our standalone stores. Find your nearest store.
The exclusive benefits of having a KM Card are:
- Spend over £199 in a single transaction and you'll receive six months interest-free credit.
- Up to £1000 instant credit. *
- Representative 28.9% APR variable for any spend under £199 and for any balance that's not been paid off in full by the end of any applicable interest-free credit period, subject to approval.
- Regular email updates with news of special discounts and launches.
KM Card features:
APR: Representative 28.9% APR variable.
OTHER INTEREST RATES:
Promotional Rates: 0% per annum on all purchases of £199 or more for the first six months after the statement date upon which the purchase is first shown. Thereafter and for purchases that don't qualify for the annual interest rate will be 25.7%.
Purchases: Up to 56 days on purchases if your balance is paid off by the 'payment to reach us' date. We'll charge interest from the date of the purchase until the date the outstanding balance is repaid in full.
Promotional period: Six months on all purchases of £199 or more. If the full balance is not cleared within any applicable promotional period, interest is charged on the outstanding balance at the annual rate shown. Interest is not backdated, it's only charged from the day after the expiry date of any promotional period.
ALLOCATION OF PAYMENTS:
Any payment you make that's insufficient in repaying the full balance on your account will be applied to cover any insurance premium due as a priority. Payment will then be allocated to pay any higher interest rate balances off first, before any lower interest rates. When payments are allocated to each different balance they will be applied in the following order: default fees and charges, interest, purchases.
Every month you must pay at least the minimum amount set out on your statement. This will be either 3.65% of the total amount charged to your card, or £3.65, whichever is larger. Any default fees you may have been charged may also be included if you opened your account on or after 1st January 2011.
AMOUNT OF CREDIT:
Minimum credit limit of £100
DUPLICATE COPY OF STATEMENT:
£2.50 per statement
£12 for late payments, cheques returned 'refer to drawer' and unpaid direct debits. This does not replace any legal conditions and we ask you to read the full terms and conditions for more information. The Karen Millen Card is a trading name of the UK branch of Ikano Bank AB (publ), which is registered with branch number BR016253. The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, WaterfrontPlaza, Station Street, Nottingham, NG2 3DQ
How do I pay my KM card?
We've made it easier for you to manage your store card payments by giving you the option to settle your balance online. If you would like to make an online payment please register your card online, if you have already registered your card just log in to your account.
To make a payment over the phone please call our card provider, Ikano Bank, on 0371 781 3047*.
I am having problems with my KM card
We're very sorry you're experiencing problems with your KM Card.
Please call our card provider, Ikano Bank, on 0371 781 3047*.
Due to the Data Protection Act, Ikano are unable to discuss any information about your account with us. However, if your query remains unresolved, please don't hesitate to contact our customer services team.
How do I cancel my KM card?
Please call our Card provider Ikano on 0371 781 3047*.
*Calls to this number are charged at 10p per minute from a BT landline. Calls from other networks may vary, and from mobiles will be considerably more.
For any addtional information please check our KM Card section.