Karen Millen Care Guides
Keep your clothing looking as good as new with our care guide.
Every fabric we use goes through rigorous testing to meet our high standards. Please follow the instructions on the care label to ensure you keep your garments in pristine condition for longer.
Delicate garments crafted with silk, embroidery, lace and beading need a little more TLC. Take care with your jewellery and near rough surfaces to avoid snagging.
We use dye with high pigmentation in some of our pieces. This may transfer onto other pieces of clothing or upholstery.
Clean sunglasses with a soft cloth, preferably one specifically made for cleaning lenses.
Always store your sunglasses in the case provided.
Avoid putting sunglasses face down on any surface as this may scratch the lenses.
Avoid leaving sunglasses on car dashboards on hot days as heat can damage lenses and distort frames.
All our sunglasses are covered by a guarantee against faulty manufacture. In the unlikely event of this happening they should be returned to the place of purchase.
Leather bags should be cleaned with a suitable polish or cream.
Humidity and rainwater can damage leather and suede. Care should be taken to protect your bag. If it does get wet, dry it straight away with a soft cloth to avoid staining and rippling. A good protector spray will guard against staining and water penetration. Never use artificial heat to dry your bag.
For suede accessories, a crepe brush can be used to remove dirt, dust and small marks.
Delicate fabrics, beads and sequins may be lost or damaged if worn in conditions where continual rubbing occurs. Sequins and beads may also become discoloured if brought into contact with alcohol-based liquids.
Our watches are all one size, check the individual product information for details on dimensions before you order to make sure you're happy with your item.
The battery should be replaced every 18 months and should only be carried out by an approved stockist or specialist repairer.
Your watch will not withstand extreme shocks or vibration. It is sensible to remove your watch before commencing rough work or situations where the watch could be damaged.
Take care to avoid bending the bracelet beyond the normal curvature of the wrist. It is recommended the watch be kept in the presentation box when not in use. Avoid placing the watch under heavy objects or loose in a handbag.
If your watch is not marked with the words 'water resistant' or a degree of water resistance e.g. 3ATM, then it is not water resistant. Care should be taken to avoid getting the watch wet. This usually applies to the watches designed for dress or cocktail type wear.
The watch is designed to withstand accidental splashing or rain but not suitable for swimming.
The watch is designed to withstand leisure type swimming i.e. swimming baths, yachting and taking a shower. It is not designed to withstand sports such as scuba diving etc.
The watch is designed to withstand swimming, yachting, taking a shower, shallow diving e.g. swimming baths and bathing but not scuba diving.
Do not operate buttons or the crown while the watch is in contact with water.
Remember diving into a swimming pool can very briefly and significantly increase pressure on your watch. It may be that the action of diving into the pool increases the pressure to your watch to beyond the limits it has been designed to withstand.
Wide variance of temperature can affect, temporarily, the time keeping accuracy of your watch. Pressure in ATM's is a test pressure and should not be considered as actual diving depth as movement in the water tends to increase the pressure bearing at a given depth.
NEED A REPAIR?
We offer a comprehensive repair service.
Can I take my faulty watch to a store to repair?
Yes, you can take your faulty watch into any of our stores to be repaired. A member of the team will then forward on to our repair centre. If you'd like to send the watch to the repair centre yourself, please include a cheque for £5 to cover postage.
What will happen if my watch can't be fixed?
If your watch can't be repaired and is under warranty, we'll offer a replacement of the same value.
Is this fare the same worldwide?
Yes, the policy is the same worldwide.