Head Office

Our Head Office is based in Shoreditch, London. We also have smaller offices in Oxfordshire, New York & Melbourne. Our departments include…


Karen Millen is entirely design led, and designs all of the ranges in-house. The Design Team inspires, guides and informs the business on upcoming trends. They are responsible for developing new shapes and key pieces for the season.


are responsible for the development of KM garments from conception through to delivery, ensuring that the critical path is managed effectively so that all key dates are achieved and the product is delivered to meet launch dates.


our Production Team is our own internal supplier working closely with Design and Development. The Production Team assures the quality of the product, from first sample through to delivery.


assess the supply base for its suitability for the brand and monitors new/existing supplier’s compliance to our standards of make and delivery. Garment Technologists are responsible for the fit and quality of the garments, from design to manufacture, making sure that the most appropriate construction methods are used. Working closely with Designers and Pattern Cutters their responsibilities include fabric testing, garment fittings and analysing product returns and faults. Pattern Cutters work closely with the Designers, to create accurate patterns from working drawings. Once they produce the initial pattern, the Sample Machinist makes up an example garment. The Pattern Cutters then work with Designers and Garment Techs to make any adjustments or alterations to produce the final pattern. Sample Machinists produce garments to show the design team how the finished item will look. They follow fabric, and size instructions from the Designer, Pattern Cutter and Garment Technologist to prepare the sample and advise the Design Team.


are responsible for buying all of the CMT (Cut Make and Trim) fabric and trims. The CMT department accounts for approximately 40% of the business. They buy over 1 million metres of fabric each year, primarily from Italian mills but some fabrics come from Far Eastern countries like Japan. The team are responsible for ensuring quality standards are achieved, prices are well negotiated, fabric is delivered on time to maintain factory production schedules, and excellent relationships are maintained with all of the mills and suppliers. They also work with our designers and mills to create developments, send out print artwork and source fabrics. The Trim Department supply all items for our CMT garment factories except the fabric. Karen Millen trims (zips, buttons, etc.) are mainly sourced and developed within Europe, with Italy being one of the main countries which supply trims.


is responsible for all financial aspects of planning and trading. Merchandising does this by working closely with other departments to deliver a well balanced and great commercial range. We have three Merchandising Functions - Product, Branch and Franchise Merchandising.


manage the relationships we have with our overseas brand franchises. Franchise is an exciting and rapidly growing area of the business. The Franchise Team is responsible for maintaining brand integrity, merchandising and visual proposition.


are the communication link between KM stores, field teams and global offices. They’re the ‘go-to’ department for any retail operational query. The Team provide stores with the information and tools they need. Field teams are responsible for driving values and profit. They are also responsible for ensuring ‘client first’; our store way of working, is at the heart of everything we do. All stores will have either an Area, Regional, District or Country Manager. They are the eyes and ears of all things retail and work closely with the Retail Operations Team at KM Home.


drive the visual language of the brand through inspirational and comprehensive visual guidelines and creative projects throughout each season. The team are split between creative, who support the look and feel of windows, press events and pop ups, and territory Visual Managers who bring to life the Brand vision, supporting each market through training and best practice.


oversee all aspects of the brand’s digital presence including the KM e-commerce platform, the brand’s global digital communication strategy and customer relationship. They merge creative functions such as digital design, content and the photographic studio with core business units like merchandising, e-commerce and web development. It’s tasked with communicating the brand’s values, trends and aesthetics to the outside world in an innovative way that meets business objectives.


The Marketing Team is responsible for managing and developing the Brand identity from creative concept through to final execution. They do this by enhancing the client shopping experience, building a relationship with existing clients, encouraging new clients to shop, creating client communications and planning strategic promotions. Its aim is to drive sales performance.


The primary function of the press office is media relations on behalf of Karen Millen; they secure press coverage to include features, news pieces and product placement on the KM brand in all media around the world. This include print and digital media as well as blogger engagement and social media. They also look after our seasonal press events and special brand projects. They also manage the seasonal brand campaigns which include the shoots, media advertising placement and Public Relations.


focus on budgeting, forecasting of store performance and reporting of financial performance and costs. They also provide management information to inform the Board for decision-making purposes.


work closely with all areas of the brand to support the recruitment, training, development and management of individuals. It’s the functions’ responsibility to research and introduce the ‘best practice’ in employee relations and the most effective development processes.