Terms and Conditions

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  • TERMS & CONDITIONS

    Our Privacy Statement

    This privacy policy applies only to the www.karenmillen.com website (the "Site").The Site is owned, developed, hosted and maintained by the company "Mosaic Fashions US Limited", a company registered at the Companies Registered office of England and Wales ("Karen Millen") under registration number 4327477 with the registered address at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, United Kingdom OX29 5UT and with Employer Identification Number: 331006072, and a home office in the United States located at 587 5th Avenue, New York, New York 10017.

    From time-to-time, Karen Millen will provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about loyalty rewards, sales, special items, and general marketing information about the products and services Karen Millen provides. Karen Millen will provide customer contact operations, via the Contact Us section on the Site, or otherwise, to inquire about products or services. Wherever the terms "we," "our," or "us" are used in this privacy policy, we are referring to the practices of Karen Millen concerning the processing and collection of your information through the Site and Karen Millen concerning information collected or processed through the Shopping Area of the Site.

    We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly. Karen Millen manage and attempt to protect your information under Karen Millen's information security procedures. If you have questions about the way Karen Millen manages your information you may contact Karen Millen by emailing USenquiries@karenmillen.com

    This privacy policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and, who to contact with questions or concerns.

    This privacy policy does not apply to other websites to which we may link. We may post such links on the Site as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy policy as other websites may not treat information collected online in the same manner as we do.

    By using the Site, or contacting our Customer Services team, you consent to the collection and use of information by us in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

    WHAT INFORMATION WE COLLECT

    Why We Collect Information: We collect personal information because it helps us deliver products and services. For example, if you order a product, we need to have information such as your billing address, age, product choice, delivery information, and payment processing information. In addition, your personal information helps us communicate to you latest products, special offers, and information and events about which you might like to hear. We also collect your personal information to help us design and deliver Site operations, and to deliver targeted advertisements to you. We also may correlate your personal information obtained from you with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities with whom we have business relationships in order to develop a more in-depth demographic profile of you. Similarly, we may process personal information to target specific items of interest to you.

    What Information We Collect: The following generally describes the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information online may contact us through the email address provided on our website. However, you should note that if you contact us by phone, or if you contact us via postal mail, you may still be submitting personally identifiable information to us. For example, if you have a listed phone number without blocking, your phone number may appear to us when you call. Similarly, if you write to us and provide a name and return address, we will gather that information in order to communicate with you, and we may use the information in accordance with this privacy policy.

    Shopping: When you shop at the Shopping Area, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number and PIN) and billing address. You may also choose to provide us with your gender and birth date, as well as other information that you might submit. If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient.

    General Browsing: We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities. Should you voluntarily provide us with personally identifiable information, you consent to our use of it in accordance with this policy.

    Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.

    HOW WE COLLECT INFORMATION

    We collect information in three primary ways: 1. You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a product or service we offer or provide. For example, you provide us when you order a service or establish an account with us. 2. We Collect Information Automatically: We automatically collect certain types of information when you visit the Site or use products and services. For example, we automatically collect various types of technical information when you use the Site as otherwise described in this privacy policy. 3. We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as demographic information, or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive information from third-parties who provide third-party tracking services through web-beacons as otherwise discussed in this privacy policy.

    HOW WE USE THE INFORMATION WE COLLECT

    We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you vists to our site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

    Information is shared by Karen Millen in order to allow each party to conform with contractual obligations and reporting.

    We use the information we collect internally in our business for many business purposes, such as to: (i) provide the products or services you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and visitors; (iv) improve the Site, products or services; (v) learn about customers' needs; (vi) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of Terms of Use, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the website or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.

    We may also share personally identifiable information and non-personally identifiable information externally with other third-party service providers, which might include, but is not necessarily limited to: business entities that provide e-mail address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy policy. Generally, we will seek to enter into written agreements with these third-parties, and we may generally attempt to place contractual restrictions on these third-parties from further transmitting your personal information outside of the uses and processing necessary to fulfill their contracts with us.

    We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact and/or mobile messaging and texts to your mobile phone through SMS.

    Some elements on the Site and/or Shopping Area, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.

    YOUR CHOICES ABOUT THE INFORMATION WE COLLECT

    If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails.

    PRIVACY OF CHILDREN WHO VISIT THE WEB SITE

    We recognize the importance of children's safety and privacy. The website is not designed to attract children, and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. Children under the age of 18 may use the website only under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use.

    YOUR CALIFORNIA PRIVACY RIGHTS

    We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.

    If you would like to exercise your rights under California law, please send your written request to the Karen Millen e-mail address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes. Please note that your opt-out will be processed by us only to the extent that the information you provided is through the Shopping Area or other information to other pages within the Site. E-mail Address: USenquiries@karenmillen.com

    VISITORS TO THE SITE AND SHOPPING AREA OUTSIDE OF THE UNITED STATES

    If you are visiting the Site and/or Shopping Area from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States and other countries might not be as those in your country. By using the Site, Shopping Area, and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.

    UPDATING PERSONAL INFORMATION

    We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please visit My Account and update your personal information there.

    LINKS

    For your convenience, the Site or Shopping Area may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.

    SECURITY

    Karen Millen believes in providing a safe and secure experience for all of our online visitors. To that end, Karen Millen has implemented security measures to protect the information collected from you.

    We use data encryption technology when transferring and receiving your sensitive personal information. For example, in your transactions submitted by you through the Shopping Area, a solid key icon or a locked padlock icon at the lower portion of your web browser window confirms the Shopping Area is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the page address will change from "http" to "https".

    While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes cannot be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site or Shopping Area will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

    QUESTIONS / CHANGES IN POLICY

    If you have questions or concerns with respect to our privacy policy, you may contact us by sending an email to usenquiries@karenmillen.com. We may elect to change or amend our privacy policy; in such event, we will post the policy changes in our privacy policy on the Site. If you are concerned about how your personal information is used, please visit the Shopping Area often for this and other important announcements and updates.

  • SECURITY & - PRIVACY
  • COUNTERFEIT INFORMATION
  • AUTHORISED RESELLERS
  • TERMS OF USE