• What shipping options do you provide?

    UK EXPRESS DELIVERY (£3.99 or free on orders over £100)
    Deliveries will be made within 2-3 working days (excluding weekends and Bank Holidays) after you place your order, it will be sent out via the most suitable carrier, depending on size and weight of your order. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not available to take delivery of your order, the courier will leave a calling card for you. Alternatively you can rearrange the delivery of your order by contacting the courier directly.

    UK NEXT DAY DELIVERY (£5.99)
    If you order by 3pm, Monday to Friday and select Next Day Delivery, you will receive your goods the next day. Next Day Orders placed after 3pm on a Friday and before midday on a Sunday will be delivered on Monday. We also offer a Same Day Service if you require your delivery quickly. Any orders placed on a Bank Holiday will be delivered 2 working days later. Your order will be sent out via the most suitable carrier, depending on size and weight. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 3pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery. Unfortunately we cannot offer next day delivery to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.

    UK CHOSEN DELIVERY DAY (£5.99)
    Select your choice of day (except Sundays and Bank Holidays), up to 1 day in advance. Please note that to receive a delivery on a Monday the order must be placed by 3pm on the Friday before. Your order will be sent out via the most suitable carrier, depending on the size and weight of your order. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not available to take delivery of your order, the courier will leave a calling card for you. Alternatively you can rearrange the delivery of your order by contacting the courier directly. Unfortunately this service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.

    UK SAME DAY DELIVERY (£6.99)
    Order by midday Monday to Friday to receive your order the same day. Your order will be delivered between 6pm – 10pm. Order by 11am on Saturday or Sunday to receive your delivery between 4pm and 8pm that day. Unfortunately this service is not available on a Bank Holiday. A signature will be required on receipt. If you are not available to take delivery of your order, it will be sent back to our warehouse and you will receive a refund. Unfortunately we are unable to refund the delivery fee. Delivery restrictions apply. Currently this service is only available to certain postcodes. Please use the postcode lookup at our checkout page to find out if we can deliver to you today.

    UK TOMORROW EVENING DELIVERY (£6.99)
    Place your order between 4pm and midnight Monday to Friday, and we'll deliver your order to you the next evening between 6pm - 10pm. Order between 11am on Saturday to receive your order between 4pm -8pm the next day. Order between 11am on Sunday to receive your order between 4pm -8pm the next day. Unfortunately this service is not available on a Bank Holiday. A signature will be required on receipt. If you are not available to take delivery, the goods will be sent back to our warehouse and you will receive a refund. Unfortunately we are unable to refund the delivery fee. Delivery restrictions apply. Currently this service is only available to certain postcodes. Please use the postcode lookup at the checkout to find out if we can deliver your order to you tomorrow.

    UK 90 MINUTE DELIVERY (£7.99)
    Need your item today? Well we can get it to you in 90 minutes. Please enter your postcode in the check out page to see if we can deliver to your address. We will only be able to deliver your special items to a valid UK postcode address. Available for Aberdeen, Birmingham, Bournemouth, Bristol, Cambridge, Cardiff, Cheltenham, Edinburgh, Exeter, Gateshead, Greater London, Glasgow, Guildford, Leeds, Leicester, Liverpool, Milton Keynes, Manchester, Norwich, Nottingham, Oxford, Southampton, Sheffield, Windsor and York. This option is not available for Ireland, Europe and ROW. KM Concierge (£3.99 or free on orders over £100) Deliveries will be made within 5-7 working days (excluding weekends & Bank holidays) after you place your order. Your order will be sent out via the most suitable carrier, depending on size and weight. You will receive an email with order tracking once your order has been despatched and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

    IRELAND EXPRESS DELIVERY (€5.99)
    Express delivery to Ireland is €5.99 (Southern Ireland) £3.99 (Northern Ireland). Please allow up to 5 working days for delivery of your order. Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note.

    IRELAND NEXT DAY DELIVERY (€10)
    Next day delivery to Ireland is €10 (Southern Ireland only). If you order by 2pm, Monday to Friday and select Next Day Delivery, you will receive your goods the next day. Next Day Orders placed after 2pm on a Friday and before midday on a Sunday will be delivered on Monday. Any orders placed on a Bank Holiday will be delivered 2 working days later. Your order will be sent out via the most suitable carrier, depending on size and weight. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 3pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

    IRELAND CHOSEN DAY DELIVERY (€10)
    Chosen day delivery to Ireland is €10 (Southern Ireland only). Select your choice of day (except Sundays and Bank Holidays), up to 1 day in advance. Please note that to receive a delivery on a Monday the order must be placed by 2pm on the Friday before. Your order will be sent out via the most suitable carrier, depending on the size and weight of your order. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not available to take delivery of your order, the courier will leave a calling card for you. Alternatively you can rearrange the delivery of your order by contacting the courier directly.

    INTERNATIONAL DELIVERY
    Delivery to Europe is up to €10. You can expect to receive your goods within 7 working days of placing your order. Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note. We are able to take payments in Euros and deliver to the following countries:

    Austria
    Belgium
    Denmark
    Finland
    France
    Germany
    Greece
    Hungary
    Italy
    Luxembourg
    Moldova
    Netherlands
    Slovenia
    Spain
    Sweden

    Delivery to Japan, Argentina and Mexico is $25.

    You can expect to receive your goods within 7 working days of placing your order. Please accept our apologies, but we are unable to accept returns from our international sites to our stores. You must return by post to the address specified on the delivery note.
  • WHERE DO YOU DELIVER?

    We deliver to most postal areas in the UK, and across Europe (see 'what shipping options do you provide'), excluding BFPO addresses. Delivery of certain products to the Channel Islands, Scilly Isles and the Isle of Man may not always be possible. We also reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.


    Countries we deliver to:
    Australia
    Austria
    Argentina
    Belgium
    Canada
    Denmark
    Finland
    France
    Germany
    Greece
    Hungary
    Italy
    Ireland
    Japan
    Luxembourg
    Mexico
    Moldova
    Netherlands
    Norway
    Slovenia
    Spain
    Sweden
    United Kingdom
    United States
  • How much will delivery cost?

    Express Delivery (£3.99 or free on orders over £100)
    UK Next Day Delivery (£5.99)
    UK Chosen Delivery Day (£5.99)
    UK Same Day Delivery (£6.99)
    UK Tomorrow Evening Delivery (£6.99)
    UK 90 Minute Delivery (£7.99)
    UK KM Concierge (£3.99 or free on orders over £100)
    Delivery to Ireland (€5.99)
    Next Day Delivery to Ireland (€10)
    Chosen Day Delivery to Ireland (€10)
    Delivery to Europe (up to €10)
    Delivery to Japan, Argentina and Mexico ($25)
  • WHAT IF I'M NOT IN WHEN YOU DELIVER?

    Your order will be delivered anytime between 8am and 9pm depending on the delivery option you have chosen, and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.
  • HOW CAN I TRACK MY ORDER?

    You will be able to track your order within 24 hours of the order despatch email being sent to you.
  • WHAT IS SHIP FROM STORE?

    We understand your time is precious so to make finding your Karen Millen items easier we've developed the ship from store concept as part of the Karen Millen Concierge Service. This means that we will always do our best to find your special Karen Millen item for you no matter where it is. We will send you your order within 5 – 7 working days. A Delivery Dispatch email will be sent to you which will include the order tracking. If the item cannot be located in a store you will receive a cancellation notification within 24 hrs and you will not be charged for this item. This service gives you a wider and more convenient access to our range. Only available in the UK. This option is not available for Ireland, Europe and ROW.
  • What should I do if I no longer want the goods I ordered?

    If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund. PLEASE NOTE: Returns will only be accepted if the original tag remains attached. On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.

  • How do I return an order?

    UK RETURNS
    UK deliveries can be returned to any Karen Millen store. Unfortunately this service is not available at Karen Millen concessions in department stores or factory outlet stores. Please see Postal returns for details of how to return items purchased in department stores. For details of your nearest Karen Millen store click here.

    Please make sure you take the despatch note (enclosed in your parcel) with you as a receipt. The original tag must remain attached to the garment for the return to be accepted. You will be asked the reason for the return and whether you wish to exchange the product or obtain a refund.

    Alternatively, post the item back to us using the freepost label that came with your parcel.

    Please ensure you complete the returns note and enclose it with your parcel.

    Please ensure you request a proof of posting certificate.

    Choose from Collect+ parcel drop points in over 4,500 stores across UK and Northern Ireland, most of which are open early til late, 7 days a week, so you can return your items at a time and a place that suits you.

    Complete the returns label and attach it to your parcel. Take your parcel to any of the 4,500 stores offering Collect+. You'll receive proof of postage and a code to track your return online.

    Find your nearest Collect+ store by texting COLLECT and your postcode to 84555* or at www.collectplus.co.uk/karenmillen.

    *Texts are charged at your standard network rate. Full terms and conditions can be viewed at www.collectplus.co.uk/smsterms.

    NORTHERN IRELAND RETURNS
    Post the item back to us using the freepost label that came with your parcel.

    Please ensure you complete the returns note and enclose it with your parcel.

    Please ensure you request a proof of posting certificate.

    US RETURNS
    Returns must be sent back to the US. Please visit http://us.karenmillen.com/info/Returns for more information on how to return your US Karen Millen order.

    EUROPE RETURNS
    Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note.

    It would help us to offer a better service in future if you could complete the returns note and enclose it with your parcel.

    Please ensure you request a proof of posting certificate.
  • How do I return an item I paid for using Paypal?

    You can now return your online PayPal purchases to our standalone Karen Millen stores. Unfortunately we cannot accept returns in our Karen Millen concessions or outlets. UK orders please use the free returns label and return by post, orders from Europe and the US must be returned postage paid to the address on the returns note in your parcel.
  • Do you offer gift cards?

    Yes, we now offer gift cards to our customers in the United kingdom & Republic Of Ireland, which can be purchased online & in our standalone stores up to the value of £500. Gift cards can be used online, in standalone stores & our outlets. At this time our gift cards cannot be used in concessions.
  • How do I use my gift card?

    To spend your gift card online, add items to your basket as normal & once at the checkout page you will be given a number of options to pay, please select pay by gift card. You will then be asked to enter the number from the gift card & it's PIN number.

    To spend your gift card instore, simply provide a member of staff with the gift card at the till point & the amount of your purchase will be deducted from the card. We will then issue you with a receipt totalling the amount remaining on the card.
  • Mobile Gift Vouchers

    We also offer gift vouchers which can be sent to the recipient's mobile phone. These are valid in the UK and can be purchased here.
  • What is the KM Card?

    The KM Card is our fabulous store card that allows you to spend over £199 & receive interest free credit on your purchases, with up to £1000 instant credit. To apply for the KM Card you must be aged 18+ and a UK resident. Click here to apply.
  • What are the benefits of having a KM Card?

    Spend over £199 and you will receive six months interest free credit Up to £1000 instant credit* Representative 28.9% APR variable for any spend under £199 and for any balances which have not been paid off in full by the end of any applicable interest free credit period subject to approval. Exclusive invitations to shopping events Invitations to sale previews. Regular email updates with news of special discounts and launches
  • How do I apply for the KM Card?

    At any UK stand alone Karen Millen stores or apply online The form is simple to complete and you'll have a decision in minutes You must be aged 18 or over, and be a UK resident You will need to show us a major bank or credit card If your application is accepted, you will be issued with a card in approx 7-10 days
  • The KM Card features

    This information summarises our card features.

    APR: Representative 28.9% APR variable

    OTHER INTEREST RATES:
    Promotional Rates – 0% per annum on all purchases of £199 or more for the first six months after the statement date upon which the purchase is first shown. Thereafter and for purchase which do not qualify for the Annual Interest rate will be 25.7%.

    INTEREST FREE PERIOD:
    Purchases – up to 56 days on purchases if your balance is paid off by the 'payment to reach us date'. We will charge interest from the date of the purchase until the date that the outstanding balance is repaid in full. Promotional period – six months on all purchases of £199 or more. If the full balance is not cleared within any applicable Promotional period, interest is charged on the outstanding balance at the annual rate shown. Interest is not backdated , it is only charged from the day after the expiry date of any Promotional Period.

    ALLOCATION OF PAYMENTS:
    Any payment that you make which is insufficient to repay the full balance on your account will be applied to cover any insurance premium due as a priority. Payment will then be allocated to pay any higher interest rate balances off first, before any lower interest rates. When payments are allocated to each different balance they will be applied in the following order, default fees and charges, interest and then purchases.

    MINIMUM PAYMENT:
    Every month you must pay at least the minimum amount set out on your statement. This will be either 3.65% of the total amount charged to your Karen Millen Card, or £3.65, whichever is the larger. Any default fees you may have been charged may also be included if you opened your account on or after 1st January 2011.

    AMOUNT OF CREDIT:
    Minimum credit limit of £100

    ANNUAL FEE:
    None

    CHARGES:
    None

    DUPLICATE COPY OF STATEMENT:
    £2.50 per statement

    DEFAULT CHARGES:
    £12 for late payments, cheques returned 'refer to drawer' and unpaid direct debits. This does not replace any legal conditions and we ask you to read the full terms and conditions for more information. The Karen Millen Card is a trading name of the UK branch of Ikano Bank AB (publ), which is registered with branch number BR016253. The registered office of the UK branch of Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ
  • What payment methods do you accept?

    We're constantly endeavoring to bring you the easiest and most enjoyable shopping experience possible at Karen Millen, therefore we will frequently look at introducing new and simpler ways to pay. Currently you can pay instore & online with the following payment methods:

    Visa
    Visa Debit
    Electron
    Delta
    Switch
    American Express
    Master Card
    Paypal
    The KM Card
  • How do I pay instore with Paypal?

    We have now added PayPal to our instore shopping service, helping you to shop with ease. Whilst instore you can choose to pay using PayPal* by following these simple steps:

    Download/launch the PayPal instore app
    Select the Pay inStore option
    A barcode will appear on the app that you will present to the sales assistant
    The sales assistant will enter the items you have purchased & process the transaction
    The purchase will then be displayed in the 'Transactions' section of the app and you'll also receive your PayPal email confirmation as usual.

    *Paypal can only be used instore/online with a valid PayPal account.

    Unfortunately PayPal is not available to use as a method of payment in concession stores.

    If you wish to return your purchase to us, having used PayPal as a payment method, you can receive your refund by following these simple refund steps:

    Download/launch the PayPal app
    Select the Refunds option & then tap the + icon on the screen
    Choose Karen Millen from your transactions list
    A barcode will appear on the app that you will present to the sales assistant
    The sales assistant will then process the refund
    The refund will then be displayed in the 'Transactions' section of the app and you'll also receive your PayPal email confirmation as usual.

    The PayPal instore app is available for both the iPhone (ios v4.2.1 or higher) and android phones only

    Visit your nearest store or shop online to make use of our quick & easy payment options, giving you the best shopping experience possible.

    Regrettably at this time we are not able to accept payment via Laser cards.