Terms and Conditions
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Terms & Conditions
These Terms and Conditions of Use (“Terms and Conditions”) apply to www.karenmillen.com website (the “Site”), to operate the shopping area of the Site and related ecommerce features and functionalities (the “Shopping Area”).
The Terms and Conditions apply only to the Site and do not apply to any third party websites that are linked to the Site. For access to the terms and conditions or privacy policies of linked websites, please refer to the home pages of such websites. The Terms and Conditions and Policy are subject to change at any time by Us by posting them on the Site. It is Your obligation to review the Terms and Conditions of Use and Policy from time to time. Any changes to the Terms and Conditions or Policy will be effective immediately upon posting to the Site and shall be binding upon You if You continue to use the Site after they have been posted, as set forth below.
Your use of the Site indicates Your acceptance of these Terms and Conditions of Use and the Policy which forms a legally binding agreement between You and Us. If You do not accept these Terms and Conditions or the Policy, You may not use the Site. Your continued use of the Site will constitute Your agreement to the most current version of these Terms and Conditions and the Policy. If at any time You do not agree to these Terms and Conditions or the Policy, You must cease Your use of this Site. If after reviewing the Terms and Conditions and Policy You have any questions or concerns regarding the contents thereof, please contact Us using the contact form on the karenmillen.com website.
To access the Policy click here.
Terms & Conditions of Use
These Terms and Conditions govern Your use of the Site and the information and services made available on and through the Site.
I. TERMINATION OF ACCESS
The use of this Site and its services is a privilege. We reserve the right to suspend Your use of the Site for any reason at any time, in Our sole discretion.
For the purposes of these Terms and Conditions of Use, the following definitions apply:
•"Content" includes all Text, Graphics, Design and Programming used on the Site.
•"Text" includes all text on every page of the Site, whether editorial, navigational, or instructional.
•"Graphics" includes all logos, buttons, and other graphical elements on the Site, with the exception of paid advertising banners.
•"Design" includes the color combinations and the page layout of the Site.
•"User" refers to any individual who uses any aspect of the Site or its services.
•“We”, “Us” and “Our” Karen Millen Fashions Limited.
•"You" and “Your” refer to the person accessing the Site and agreeing to these Terms and Conditions.
III. INTELLECTUAL PROPERTY RIGHTS
We own any and all intellectual property rights relating to the trade names, trade dress, designs, domain name, database rights, copyright, business names, know-how, editorial content or images including: (i) Content provided by the Us in question or any company within its group of companies on behalf of Us that contain copyright, trademark, service mark, trade name, trade dress, proprietary logo, insignia, business identifier, and/or other Content that has or provides the “look and feel” of Our current image and that is incorporated into the Site; (ii) Content, photographs, video and audio Programming supplied by Us or any company within Our group of companies on behalf of Us for use or which is used in connection with the Site; and/or (iii) any adaptation, modification, improvement or derivative work of the foregoing.
Neither the Site, nor any of the Content or other materials on the Site, nor any related software may be used, reproduced, published, transmitted, distributed, displayed, performed, exhibited, modified, used to create derivative works, sold, re-sold or used in any sale, or exploited for in any way, in whole or in part, except as provided for herein and unless You obtain Our prior written consent.
You may not reproduce, modify, display, sell, or distribute the Content, or use it in any other way for public or commercial purpose. The foregoing limitations include, but are not limited to, copying or adapting the HTML code used to generate webpages on the Site, as well as any Graphics.
IV. ACCEPTABLE USE OF THE SITE
The Site and its services are intended to facilitate the offering for sale of clothing and products of Our approved licensee. A limited license is granted to You by Us to view and use a single copy of the Site solely for Your personal, non-commercial use and only as an aid to shopping on the Site. The Site may be used in a manner consistent with this purpose, and only within the context of the products, services and information set forth on the Site. The information displayed on the Site may not be used for any purpose except in connection with Your direct use of the Site as permitted by these Terms and Conditions of Use, and may not be summarized, duplicated in whole or in part or otherwise removed from the Site in any way. In addition, You represent, warrant and agree that You will not use (or plan, encourage or help others to use) the Site for any purpose or in any manner that is prohibited by these Terms and Conditions of Use or by applicable law. Your use of the Site is also subject to the following restrictions:
•You may not send unsolicited commercial e-mail to Users. In addition, spam, chain e-mails, advertising solicitations and similar e-mail solicitations are expressly prohibited;
•You may not delete, edit or revise any material posted by any other person or entity. You may not copy, duplicate, download or otherwise use any material posted by any other person or entity except for the purposes permitted by these Terms and Conditions of Use.
•You may not interfere with the proper operation of the Site including, but not limited to, by attacking, hacking into, or otherwise attempting to penetrate any non-publicly accessible elements of the Site, through the use of bots, Trojan Horses, viruses, DNS attacks, or other technology which is designed or intended to interfere with the proper operation of the Site or the use of the Site by any Users.
V. LIMITATIONS ON INFORMATION SUBMITTED
•It may not contain URLs or links to any Internet Web sites;
•It may not contain copyrighted material (unless You own the copyright or have the owner's permission to post the copyrighted material);
•It may not contain trade secrets (unless You own them or have the owner's permission to post them);
•It may not contain material that infringes on the intellectual property rights of others, including but not limited to, copyright, trademark, patent, or trade secret rights;
•It may not contain material that is sexually explicit, obscene, libelous, defamatory, threatening, harassing, abusive, or hateful;
•It may not contain information that is known by You to be untrue, false or misleading or which does not fairly or accurately depict or describe the subject matter which is the subject of the information posted by You;
•It may not present information which impersonates another person, whether living or dead, misstate the identity of any person, or misstate or mislead as to gender or age;
•You may not solicit money, investments or make any offering of securities or investments;
•You may not submit chain letters or pyramid schemes; and
•You may not submit opinions or notices, commercial or otherwise.
VI. MONITORING OF INFORMATION
We do not assume any obligation to review the accuracy, completeness, truthfulness or content of any information submitted to the Site. User assumes the risk of verifying the accuracy of information posted through independent investigation. Notwithstanding, We may in Our discretion review information submitted to the Site for any purpose whatsoever and We reserve the right, in Our sole discretion, to reject any information submitted to the Site for any reason whatsoever.
VII. RIGHTS TO INFORMATION
VIII. SECURITY RULES
To ensure the security of the Site and of Users, the following forms of use are prohibited security rules govern Your use:
•Accessing data not intended for You or logging into a server or account which the You are not authorized to access;
•Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
•Attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing";
•Sending unsolicited e-mail, including promotions and/or advertising of products or services;
•Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Violation of these security rules may result in civil or criminal liability in addition to the termination of Your access rights. We will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.
IX. TERMINATION OF ACCESS TO THE SITE
Users who violate these Terms and Conditions of Use may be denied access to the Site at Our sole discretion.
X. DISCLAIMER OF WARRANTIES & LIMITATIONS OF LIABILITY
Your agreement to the following disclaimers and limitations are a material inducement for Us to permit You to access the Site. Your use of the Site, and the obligations and liabilities of Us in respect of Your use of the Site, is expressly limited as follows:
a. Conduct of Users
We assume no responsibility for the activities or conduct of Users.
b. Third Party Information
The Site displays the content, services, products or hyperlinks of other companies or persons. Notwithstanding the presentation of any third party information on the Site, no such presentation shall be considered an endorsement, representation or warranty, either express or implied, by Us on behalf of any third party. In addition, We do not endorse, warrant or otherwise guarantee the substance of any information posted by Users or third parties on the Site. We shall have no liability or responsibility whatsoever for the content, subject matter or substance of any information accessed or obtained from third party websites accessed from the Site. Access to third party websites from the Site is done at Your own risk. We do not warrant any third party products purchased through the Site or purchased in reliance on information obtained from the Site. Warranties on purchased products, if any, are provided by the product's manufacturer.
c. Accuracy of Information
We make no representations or warranties regarding the truthfulness, accuracy, completeness, timeliness or reliability of any information submitted by Users, or of any other form of communication engaged in or information exchanged by Users. Information on the Site may contain inaccuracies or typographical errors. You acknowledge that any reliance on information submitted by Users or on any other form of communication with Users will be at Your own risk.
d. Disclaimer of Warranties
The site is provided "as is" and without any warranty whatsoever. We disclaim any and all express and implied warranties whatsoever, including without limitation, the warranties of merchantability, title, non-infringement of third parties rights, and fitness for particular purpose.
You agree to indemnify, defend and hold Us harmless from and against any and all liability, claims, causes of actions, damages, costs and expenses, including but not limited to, attorneys fees and costs of suit, arising out of Your breach of these Terms and Conditions of Use.
f. Limitation of Liability
In no event shall We and Ourparent, subsidiaries, affiliates, related companies, suppliers, advertisers, sponsors, third party service providers, and their respective employees, officers, directors, and agents be liable for any incidental, consequential, punitive, indirect or special damages, (including lost profits and damages or viruses that may infect Your computer equipment on account of Your access to, use of, browsing, or downloading of any materials, data text, images, video or audio from the shopping area) whether based on warranty, contract, tort, or any other legal theory, and whether or not We are advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the limitations set forth in this paragraph may not apply to You. If the foregoing limitations are held inapplicable or unenforceable for any reason, then the maximum liability of Us to You for any type of damages shall be limited to the greater of the actual amount paid by You for any products offered on the shopping area or SEK 700.
XI. PRODUCT ORDERS
a. Order Process
Buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular You acknowledge that:
Only one promotional code can be used at a time;
• The colours which are shown for the goods on the Website will depend on many factors – including Your display settings;
• All sizes and measurements are approximate;
• All goods are subject to availability - We may not be able to supply Your order;
• Any delivery estimates given on the Website or by email are estimates only;
• The goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
You are responsible for ensuring that Your login details, password and all other details in relation to Your account remain confidential at all times.
b. Quantity Limits and Dealer Limits
We reserve the right, at their sole discretion, to limit the number of items purchased per person, per household, or per order. These restrictions also may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address, or are placed by dealers.
c. Acceptance of Your Order
You will not be charged until Your order is verified, payment authorized, and Your order has entered the shipping process. We reserve the right to decline Your order at their sole discretion. Some of the reasons Your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. If Your order is declined, We will credit Your credit card for any amount charged with respect to such order. We reserve the right without prior notice to discontinue or change product specifications, locations where products are delivered, and prices on products and services offered on the Shopping Area without incurring any obligation to You.
TERMS AND CONDITIONS OF PURCHASE
Karen Millen branded goods purchased are provided by Karen Millen Fashions Limited, a company registered in England under number 6822177 whose registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT.(referred to as "We", "Us", "Our"). When We refer to "You" and "Your" We mean the user of the Website and purchaser of goods.
If You have any complaints You may contact Us using Our contact form on www.karenmillen.com.
These terms and conditions of purchase (“Terms of Purchase”) form a legally binding contract between Us and You. Your acceptance of the Terms of Purchase is given when You purchase goods from Us and We ask You to observe that if You purchase goods from Us You will enter into an agreement. You should read these Terms of Purchase carefully before buying anything from this Website.
The Terms of Purchase contain the following sections:
Part 1 – Buying Goods
Part 2 – Payment
Part 3 – Delivery
Part 4 - Returning Goods
Part 5 – General provisions
We reserve the right to change these Terms of Purchase at any time. Any such change in the Terms of Purchase will be effective to all new orders once the new version of the Terms of Purchase has been published on the Website. You should check the Terms of Purchase posted on the Website periodically to ensure that You are aware of and comply with the current version.
If You have any questions about the terms and conditions, the goods or the Website please use the contact form on the www.karenmillen.com website.
Part 1 – BUYING GOODS
This Part 1 sets out some terms which apply to Your purchase or order of goods from Us through the Website.
You make an offer to purchase a product from Us (Your "Order") by completing the staged process on the Website as set out below:
• Adding product to Your shopping basket
• Checkout step 1 – login details
• Checkout step 2 – address details
• Checkout step 3 – payment details, and
• Confirmation of order
Your Order only constitutes an offer to purchase goods from Us, and does not form a binding contract until accepted by Us. Where You order more than one product Your Order contains a series of offers for each product individually.
On receipt of Your Order, We will send You an Order acknowledgement email to the email address which You provide in the Order process. This Order acknowledgement email will contain Your Order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that Your order has been received, and is not acceptance by Us of any offers to purchase goods.
We must receive full payment both of the price of the goods and any delivery charges before We can accept any offers. Depending on the financial institution that You choose to make payment from an international transaction fee may be charged by that financial institution on Your purchase. Please note that as this fee is not charged by Us We are unable to refund You any amount levied in this respect in the event of return or cancellation of Your purchase.
An offer made by You to purchase a product shall only be deemed to be accepted by Us when We dispatch that product to You and send You an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available We will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
Part 2 – PAYMENT
All prices and charges set out on the Website are in SEK. All prices are, unless otherwise stated, inclusive of applicable taxes.
Delivery charges including postal charges may apply and these will be displayed in the order process. All customs and import duties will be discharged by Us. In the event that You are asked to discharge such costs by Our nominated carriers, please retain proof of payment and provide the same to by using the contact form on the www.karenmillen.com website who will refund the same.
All payments will be handled by Us. You can choose between the following payment methods:
1)Credit or debit card: The data will be transferred through a secure SSL connection. Where you select payment by credit or debit card we will process the payment after you submit your order. Your credit or debit card will be debited after the Order has been accepted by us.
2)ePayment: You may pay electronically if you have an account at PayPal. This is a secure, easy and fast payment which leads to faster delivery.
Part 3 – DELIVERY
Information as to the availability and the estimated time of delivery of the Goods are indicated in connection with the Goods' display on Our tab at the Website.
The estimated delivery time for Standard Delivery is 5 days from receipt of your Order
Your products will be delivered with DPD which is Our delivery option.
We endeavor to ensure that the products that You order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. You have the right to cancel You purchase if We do not deliver Your ordered products in time, and if the delay is not due to You or any circumstances on Your side. Neither We nor Our nominated carrier shall be under any liability for any delay or failure to deliver the products within the estimated time frame except from what is stated in the Consumer Purchases Act.
Risk of loss and damage of products passes to You upon delivery of the products
Part 4 – RETURNING GOODS
This Part 4 sets out the terms which govern Your statutory right to return any goods that You do not want to keep.
4.1 Cancellation right under the Distant sales and Door-to-door sales ActPursuant to the Distant sales and Door-to-door sales Act You can, at any time within 14 days from receiving delivery of goods from Us and for any reason whatsoever, cancel Your contract by returning any goods to Us or by leaving or sending a notice to Us that You wish to cancel Your contract.
Returned goods and notice that You wish to exercise Your cancellation right shall be sent to
Karen Millen Fashions Limited
Swedish Website Returns
Stanton Harcourt Industrial Estate
Alternatively contact Us via Our contact form on karenmillen.com giving you the opportunity to return the goods FOC via a collection.
If You cancel the contract by leaving or sending a notice to Us, You must also thereafter return the goods.
Remember to fill in the returned products/products on the return slip and send the return slip together with Your returned products. It is important that You keep the receipt from Your post agent (or other that you use to return the products) as evidence of which date the package was handed in, until You have received Your refund.
Please remember that you need to be careful with any products received if You wish to exercise Your cancellation right, since the cancellation right applies only to goods which are in a materially unchanged condition compared to when You received them. Notwithstanding the aforesaid, You are always entitled to exercise Your cancellation right if the impairment of the goods is due to examination of their features and functionality or if the impairment is not due to any circumstance on Your side.
You may Yourself choose how to return the goods to Us. Please note that unless you choose our pick-up service You must bear all costs related to returning goods to Us and that at the moment we only have the possibility to receive returns to Our address in the UK.
We will refund to the credit or debit card used for payment, or if you paid upon receipt, by cheque, the price paid for the goods returned including any charges for the original delivery of the goods to you (where appropriate) within 14 days from the day on which We are informed of Your decision to withdraw from the contract. You can inform Us of your decision to withdraw from the contract by completing the Withdrawal Form here and returning it back to Us. You will find details on how to send this back to Us on the Withdrawal Form or You can cancel your order by forwarding the Withdrawal Form to our customer service via our online contact form.
4.2 Additional cancellation right for ordinary priced products
In addition to your statutory cancellation right under the Distant sales and Door-to-door sales Act, We give You additional possibility to return goods that You have purchased to ordinary price. You can, for any reason whatsoever, return goods purchased to ordinary price within 28 days from the date of receipt of the goods from Us. For goods on sale you may only exercise the cancellation right within 14 days from receipt of the delivery. We will only accept returns that are made in accordance with the instructions set out in this section 4.2.
When We deliver Your goods to You We will include a returns slip, and information on how to return goods to Us. If You want to return any items You must complete the returns slip and enclose this with the items You are returning.
Upon return of the goods, the goods shall be sent in a securely wrapped parcel to the address detailed below or alternatively a collection can be arranged by contacting us via Our contact form on www.karenmillen.com.
Please follow the below steps when returning goods:
•Complete the returns form and enclose it with Your goods.
•Ensure Your goods are in a securely wrapped parcel.
•The returns address is Karen Millen Fashions Limited, Swedish Website Returns, The Triangle, Stanton Harcourt Industrial Estate, Oxon, OX29 5UT, United Kingdom.
•Send the package (with the enclosed returns form).via a Post Agent and remember to keep Your receipt as evidence of which date the package was handed in, until You have received Your refund.
•Alternatively Our customer services department will organise a pick-up by one of Our designated carriers free of charge.
Please remember to complete the returns form with Your returned product(s).
You may Yourself choose how to return the goods to Us. Please note that unless you choose Our pick-up service You must bear all costs related to returning goods to Us and that at the moment we only have the possibility to receive returns to Our address in the UK.
Once You decide to return the goods You must not use them and must take reasonable care of them while they remain in Your possession. The goods must be returned to Us intact, undamaged, unworn, unwashed with all labels intact and in their original condition and packaging as soon as reasonably possible. We will refund to the credit or debit card used for payment, or if you paid upon receipt, by cheque, the price paid for the goods returned including any charges for the original delivery of the goods to you (where appropriate) within 30 days from the date of receiving the returned goods from You.
We regret that for reasons of hygiene, We are unable to accept returning of earrings. Please ensure that underwear, G-strings and Swimwear are tried on over Your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please also note We are not offering exchanges. Customers should return unwanted items and place a new order for anything they want exchanged.
4.3 The Consumer Purchases Act
In addition to Your rights above, You are entitled under the Consumer Purchases Act, under certain circumstances, to demand reparation, redelivery, price adjustment or refund for repair of a defective product or to cancel the purchase in the event of defective product. The definition of a defective product is found in the Consumer Purchases Act in which You can also find more information about Your statutory rights in the event of defective product or delay in delivery.
Part 5 – GENERAL PROVISIONS
This Part 5 sets out some general provisions relating to Our relationship with You and purchases by You.
We will not be responsible for any non-performance of any obligations under these Terms of Purchase if such non-performance is due to an event outside of Our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which We need to give to You under these Terms of Purchase will be sent by Us to Your registered e-mail address.
These Terms of Purchase set out the entire agreement between You and Us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between You and Us.
If any provision of these Terms of Purchase is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that You exercise Your right as a consumer to bring an action in or rely on the laws of Your country of domicile, the interpretation, effect and enforceability of these terms and conditions shall be governed by Swedish Law, and any dispute arising out of or in connection with these Terms of Purchase shall be settled by public Swedish courts.
Karen Millen Fashions Limited – Online Security & Privacy
Karen Millen Fashions Limited (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.
Please read the following carefully to understand our practices regarding your personal information and how it will be treated.
1. HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU
We collect and process personal information when you:
- visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters or enter a competition);
- purchase any products from our website;
- attend events that we organise;
- contact our customer service centres or request information from us in any other way;
- participate in our customer satisfaction surveys or other market research; and
- communicate with us via social networking websites, third party apps or similar technologies.
We may also collect information about you from third party sources, such as from your use of other websites which we operate and from related third parties such as sub-contractors.
2.WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU
We may collect and process the following personal information about you:
We may collect and process the following personal information about you which you provide to us:
- contact details (such as your name, address, email address and telephone number);
- demographic information (such as age and/or other information that may identify you as an individual);
- password and other authentication information;
- responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
- financial and credit card information; and
- your marketing preferences.
We will collect and store you purchase history with us. We will also collect data regarding your attendance at events that we may run from time to time.
If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.
If we run events from time to time, we may photograph, record or film onsite activities in which case you may be filmed, photographed or recorded as part of any such activities.
When you visit our website and other digital properties, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device to determine, among other things:
- information about your device, operating system and IP address;
- your login information;
- browser type and version;
- information about your visit, including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.
You can find more information about the individual cookies we use and the purposes for which we use them here.
3. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:
- to provide you with the information, products and services you have requested and send you marketing and advertising materials;
- to authenticate your access to our website and other digital properties;
- for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to distinguish you from other users (for example to remember your log-in details);
- to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
- to provide customer support and ensure we provide a good level of customer service;
- to tailor any marketing or advertising so that it is more relevant to you;
- to notify you of any changes to our services;
- to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);
- if you are filmed, photographed or recorded as part of any onsite activities at an event that we run from time to time, your image or likeness may be used in promotional material, in print, online and on broadcast television;
- for security and fraud prevention;
- to ensure that our website and digital properties are safe and secure; and
- to comply with applicable laws and regulations.
We may also match personal information that you provide to us directly with other information about you obtained from or held by third party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third party websites (including social media platforms).
4. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
- Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
- Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively as a clothing retailer, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brands.
- Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
- Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
5. WHERE WE STORE YOUR PERSONAL INFORMATION
The personal information that we collect may be transferred to, and stored at, a destination outside the European Economic Area (the “EEA”), including countries, which have less strict, or no data protection laws, when compared to those in Europe.
Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
6. HOW WE KEEP YOUR PERSONAL INFORMATION
We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Our website and other digital properties are not intended for, and should not be used by, children under the age of . We do not knowingly collect personal data from children under .
8. SECURITY AND PASSWORDS
You must keep your password and any other authentication information for our website and other digital properties confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website and other digital properties.
9. DISCLOSING YOUR INFORMATION
We may share your personal information within our group of companies (i.e. our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).
We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you.
We may disclose your personal information to other third parties in the following cases:
- for the purposes of research, evaluation, and analysis;
- in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
- if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
- if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
- to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
10. YOUR RIGHTS
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below.
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.
Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.
11. CHANGES TO THIS PRIVACY NOTICE
We may change this privacy notice at any time. The new privacy notice will be displayed on our website and in the applicable digital property. The date this privacy noticed was last updated appears at the bottom.
12. CONTACT US
Questions and comments regarding this privacy notice should be sent to: firstname.lastname@example.org
Our registered offices are located at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT
Join our fight
If you see a suspicious website selling what appear to be Karen Millen products please let us know by contacting us at email@example.com and we will take the necessary steps to take legal action to have these websites shut down. We strongly advise that you do not purchase from these websites as the products are not authorised by Karen Millen and are often counterfeit which means poor quality copies of our beautifully crafted products. To help, we have listed our authorised resellers for you. If you see any sites that are not on this list, these are fake websites, please do not purchase from them. Together we can remove these illegal websites and ensure that none of our clients are mislead into purchasing counterfeit products or victims of a scam.
OUR ANTI-COUNTERFEIT PROGRAMME
We are dedicated to protecting our brand and you as our valued clients from counterfeit goods and fake sellers. This is a summary of our progress to date: We have identified over 2,500 sites selling counterfeit goods and action has been taken against all of these sites. 2,210 counterfeit sites are now down and action is being taken by our in house security team against another 224. 38,024 infringing URLs have been removed from the results pages of search engines. Over 23,000 listings have been removed from various marketplaces such as eBay, Amazon, Taobao and Alibaba
WHERE CAN I BUY KAREN MILLEN PIECES FROM A STORE?
Karen Millen pieces can be purchased from the following retail stores:
UK & IRELAND
Brown Thomas, de Gruchy, Elys, Fenwick/Bentalls, Harrods, House of Fraser, John Lewis, Selfridges
De Bijenkorf, El Corte Inglés, Galeries Lafayette, Karstadt, Magasin, NK Printemps, Stockmann, BHV – France, Kadewe, Oberpollinger, Steen and Strom
WHERE CAN I BUY KAREN MILLEN PIECES ONLINE?
Karen Millen pieces can be purchased from the following retailers online:
Karen Millen: www.karenmillen.com, Bloomingdales: www.Bloomingdales.com, De Bijenkorf: www.debijenkorf.nl, House of Fraser: www.houseoffraser.co.uk, John Lewis: www.johnlewis.com, Next Label: www.next.co.uk/branded, Selfridges: www.selfridges.com, Very Exclusive: www.veryexclusive.co.uk, Zalando: www.zalando.co.uk/women-home/
PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS SITE
TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
Our Security and Privacy Statement, which sets out information about the cookies on the Site and the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Terms and Conditions, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with the Terms and Conditions.
If you purchase goods from the Site, our Terms and Conditions will apply to your purchase of clothing, accessories and other goods ("Goods") from the Site.
INFORMATION ABOUT US
www.karenmillen.com is a site operated by Karen Millen Fashions Limited ("we", "our", "us", "Karen Millen"). We are registered in England and Wales under company number 6822177 and have our registered office at The Triangle, Stanton Harcourt, Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT. Our main trading address is Telephone House, 69-77 Paul Street, London EC2A 4PN. Our VAT number is 100 10842 78. We are a limited company.
CHANGES TO THESE TERMS
YOUR ACCOUNT AND PASSWORD
INTELLECTUAL PROPERTY RIGHTS
NO RELIANCE ON INFORMATION
The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
UPLOADING CONTENT TO THE SITE
Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our Terms and Conditions. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Site. We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in our Terms and Conditions. By uploading a photographic image to Instagram with the hashtag #MYKM and responding or communicating the #YesKM on Instagram and or Facebook in response to an image you have uploaded, you hereby grant Karen Millen a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide licence to use your image(s) on the Website, customer communications and/or on any Karen Millen social media platforms including but not limited to Instagram, Facebook, Twitter, Google+ and Pinterest. The views expressed by other users on the Site do not represent our views or values. You are solely responsible for securing and backing up your content.
RIGHTS YOU LICENCE
When you upload or post content to the Site, you grant Karen Millen a non-exclusive licence to use that content. Although you as the legal owner will still own the copyright in your content, Karen Millen will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your content. This licence will be free of charge, perpetual and capable of sub-licence. Karen Millen may exercise all copyright and publicity rights in the material contained in your content in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
LINKING TO THE SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Terms and Conditions. If you wish to make any use of content on the Site other than that set out above, please contact firstname.lastname@example.org.
THIRD PARTY LINKS AND RESOURCES IN THE SITE
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
"KAREN MILLEN" trade marks are trade marks of Karen Millen Fashions Limited.
To contact us, please email email@example.com. Thank you for visiting the Site.
The prize draw is open to all UK residents aged 18 years or over, except employees of the Promoter, Blow Ltd, and Henley Festival, their families, agents or any third party directly associated with administration of the prize draw.
The prize draw is free to enter and no purchase is necessary.
All entries must be submitted via the website http://www.karenmillen.com/ by entering the following details: first name, surname, email address, residential address and social media page. Only one (1) entry per person is permitted.
The opening date for entries is 7am on Tuesday 24th May 2016. The closing date of the prize draw is 11.59pm on Monday 6th June 2016 (inclusive). Entries received after this time will not be counted or valid or accepted or considered.
The Promoter accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
A winner will be chosen by an unbiased panel of the Promoter's staff using a computerised randomizer on Tuesday 7th June 2016.
The winner will receive the following prizes:
- two (2) tickets to the Henley Festival on Saturday 9 July 2016 at Henley Festival, River & Rowing Museum, Mills Meadow, Henley on Thames, Oxon RG9 1BF (the "Event"); £500.00 Karen Millen gift voucher to spend on full priced Karen Millen merchandise in a Karen Millen standalone store or on the Promoter's website www.karenmillen.com (the "Website") ("Shopping Spree"); and
- two (2) blow dry and make-up service (for the winner and their friend) by Blow Ltd on the day of the Event. ("Pamper Session"). Alternatively the Pamper Session can be arranged at the winner's home address or hotel if located in London zones 1, 2 and 3 only.
(together known as the "Prizes")
This prize draw is not permitted to be used in conjunction with any other promotion, offer, KM card or competition.
The winner will be notified by email (using details provided at entry) before Monday 20 June 2016. If a winner does not respond to the Promoter within seven (7) days of being notified by the Promoter, then the winner's Prizes will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
The Shopping Spree cannot be redeemed in any Karen Millen factory outlet or Karen Millen concession within a department store. A list of Karen Millen standalone stores is located on the Website. The Prizes are non refundable, non transferable and cannot be redeemed for cash. The Promoter must redeem the Shopping Spree within two (2) months' of being notified of their win.
The prize is non-transferable and there are no cash alternatives to the prize in whole or in part. Please note that Henley Festival is a black tie event and the lower age limit is 12 years.
The Event prize must be redeemed on Saturday 9 July 2016. Transport, accommodation and any other costs are not included in the Event prize and the Pampering Session.
The Pampering Session is subject to availability and must be redeemed on Saturday 9 July 2016. By entering this prize draw, you consent to Blow Ltd contacting you by email or telephone to book the Pampering Session.
The Promoter reserves the right to replace the Prizes with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
The winner's name and county can be obtained by sending a stamped addressed envelope to Karen Millen Fashions Limited, Telephone House, 69-77 Paul Street, London EC2A 4PN within fourteen (14) days after the date of the closing date of the prize draw.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the Prizes to anyone in breach of these terms and conditions.
The Promoter reserves the right to hold void, cancel, suspend, or amend the prize draw where it becomes necessary to do so.
The winner may be required to participate in publicity related to the prize draw which may include the publication of their name and photograph in any media.
The Promoter may collect personal information for the purpose of administering this prize draw. The Promoter will use your details to keep you informed of relevant offers and other marketing communications (which you can unsubscribe from at any time). By providing your details you are providing your consent to these terms and conditions.
Your statutory rights are not affected. This prize draw is governed by English law and subject to the exclusive jurisdiction of the English courts if you are resident in England and Wales, the non-exclusive jurisdiction of the Scottish courts if you are resident in Scotland and the non-exclusive jurisdiction of the Northern Ireland courts if you are resident in Northern Ireland.
The Promoter of this prize draw is Karen Millen Fashions Limited (registered company number: 6822177) of The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.
*Terms and Conditions –Win A Piece From The Atelier
1) The competition is open to residents of the United Kingdom aged 18 years and over.
2) The competition is available from 10th May 2016 and the closing date is 11.59pm on 23rd May 2016.
3) Only one entry per person. Multiple entry, entries made through third parties, agents or entries delivered, late, incomplete, offensive, violent, pornographic, obscene and deemed not suitable for viewing or otherwise not in accordance with these terms and conditions will not be accepted. Karen Millen take no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical reason or other reason. Proof of delivery of the entry is not proof of receipt.
4) To be eligible for this competition, please enter and submit the following details: full name and email address.
5) Once the entrant has submitted their entry they will be automatically entered into the competition. The winner will be selected by an independent Karen Millen judging panel on 24th May 2016. The panel’s decision will be final.
6) The winner of the competition will receive a piece from The Atelier: Summer 16 collection of their choosing, subject to availability.
7) The Karen Millen prizes are non refundable, non transferable and cannot be redeemed for cash.
8) The winner will be announced on Facebook. Karen Millen will contact the entrant by their email address if they are the winner of the competition. If the winner does not reply within 7 days, an alternative winner will be chosen by the Karen Millen judging panel.
9) All email addresses collated from the promotion will be automatically added to the Karen Millen mailing list.
10) The promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition in any event of any circumstances outside the promoter’s reasonable control.
11) The winner may be required to participate in non-paid publicity or advertising relating to the competition, which may include being photographed for promotional purposes, disclosing their name and address details on our Karen Millen website www.karenmillen.com and Karen Millen's social media sites.
12) This competition is not open to anyone associated with the competition; either employees, friends, families or agents. This includes employees of Karen Millen Group Limited and its group companies.
13) Your statutory rights are not affected. This competition is governed by English law.
14) Entry into this competition implies acceptance of these terms and conditions.
16) Promoter: Karen Millen Fashions Limited (registered company number: 6822177), Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.
25% OFF EVERYTHING TERMS & CONDITIONS
1) Purchase is necessary.
2) This offer must be redeemed between Wednesday 24 November 2016 up to and including 28 November 2016 at 23:59 only (the "Discount Period") and is open to Karen Millen customers ("KM Customers") aged 18 years' old and over, only.
3) The 25% off discount (the "KM Discount") can be redeemed against Karen Millen full priced and outlet items in a Karen Millen standalone store or on the Karen Millen website www.karenmillen.com ("KM Website"). The KM Discount cannot be redeemed in any Karen Millen factory outlets or Karen Millen concessions within department stores, or on the purchase of a gift card or e-voucher. All participating Karen Millen store locations can be located on the KM Website.
4) The KM Customers must redeem the KM Discount in the Discount Period.
5) If a purchase is made by a KM Customer using the KM Discount during the Discount Period is returned to Karen Millen in accordance with Karen Millen's returns policy located on the KM Website, the KM Customer shall be refunded at the discounted price.
6) The KM Discount is not permitted to be used in conjunction with any other offer, promotion, KM Black card or competition.
7) The KM Discount is non-transferable and cannot be redeemed for cash.
8) The Promoter reserves the right to cancel, amend, terminate or temporarily suspend the KM Discount in the event of any circumstances outside the Promoter’s reasonable control.
9) KM Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon redeeming the KM Discount.
10) The Promoter may collect personal information for the purpose of administering the KM Discount. The Promoter will use the KM Customer details to keep the KM Customer informed of relevant offers and other marketing communications (which the KM Customer can unsubscribe from at any time). By the KM Customers providing details the KM Customers are providing their consent to these terms.
11) The KM Customers statutory rights are not affected. The KM Discount is governed by English law and subject to the exclusive jurisdiction of the English courts if the KM Customer is a resident in England and Wales, the non-exclusive jurisdiction of the Scottish courts if the KM Customer is a resident in Scotland and the non-exclusive jurisdiction of the Northern Ireland courts if the KM Customer is a resident in Northern Ireland.
13) Promoter: Karen Millen Fashions Limited (registered company number: 6822177), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT ("Promoter" and "Karen Millen").