Returns

Returning your items couldn’t be easier with our range of returns options, all of which are free.

If you are unhappy with any of your item(s) you can return them free of charge.

You have 14 days from the date you receive your item(s) to notify us that you wish to return your item(s) or to return your item(s) using this form. This applies to both full price and sale items. If you are notifying us first, you must return your item(s) within 14 days of the notification date.

  • Affix the Freepost label provided with your parcel
  • Complete and enclose the Returns form
  • Drop off at any Post Office at your convenience
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your items are returned new, unused and with the labels still attached
  • When we receive your order we will send an email confirming the refund has been successful and your card will be credited. If you have paid by Gift Card or e-voucher you will receive an email with a new e-voucher within 7-10 days.
  • Over 4,500 Collect+ drop points in the UK and Northern Ireland. Find your nearest by texting ‘COLLECT’ and your postcode to 84555* or visit collectplus.co.uk/karenmillen
  • Affix the Freepost label provided with your parcel
  • Complete and enclose the Returns form
  • Proof of purchase should be retained until your refund has been processed and can be used to track your order
  • When we receive your order we will send an email confirming the refund has been successful and your card will be credited. If you have paid by Gift Card or e-voucher you will receive an email with a new e-voucher within 7-10 days.
  • Please ensure your items are returned new, unused and with the labels still attached

*Texts are charged at your standard network rate. For terms and conditions, visit collectplus.co.uk/terms-and-conditions

  • Items can be returned within 14 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores
  • Refunds processed within 3 - 5 working days. If you have paid by Gift Card or e-voucher you will receive an email with a new e-voucher within 7-10 days.
  • Please ensure your items are returned new, unused and with the labels still attached
  • Sale items can be returned in store within 14 days of receipt, a Gift Card will be provided for the price paid for the item.