Returns

Returning your items couldn’t be easier with our range of returns options, all of which are free.

If you are unhappy with any of your item(s) you can return them free of charge.

You have 14 days from the date you receive your item(s) to return your item(s). This applies to both full price and sale items.

Please note that earrings are non-returnable for reasons of hygiene and safety.

For a list of countries that we ship to, please click here.

  • Complete and enclose the Returns form
  • Returns are free of charge. You can choose to either return by post or to arrange a return collection.
  • To return your order via post and receive your free returns label, visit http://wnreturns.com/karenmillen/fr, add the information requested and print your return label. Affix the free returns label onto your parcel and it drop off at any Post Office at your convenience.
  • If you wish us to arrange a return collection, please contact us via the online Contact Us form with the following details: collection request date (please advise us a minimum of 2 days ahead), order number, pick-up address, post code, city, telephone number, number of parcels, items per parcel. The returns address is: Karen Millen Returns, The Triangle Stanton Harcourt Industrial Estate, Stanton Harcourt Witney, Oxford, UK, OX29 5UT
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your items are returned new, unused and with the labels still attached
  • When we receive your order we will send an email confirming the refund has been successful and your original payment method will be credited.

For a list of countries that we ship to, please click here.

  • Items can be returned within 14 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores.
  • Refunds are processed within 3 - 5 working days.
  • Please ensure your items are returned new, unused and with the labels still attached.

For a list of countries that we ship to, please click here.