Returns

Returning your items couldn’t be easier with our range of returns options.

You have 30 days from the date you receive your item(s) to return your item(s) using your dispatch. This applies to both full price and sale items.

Please note that earrings are non-returnable for reasons of hygiene and safety.

  • Complete the table on your dispatch note and enclose the Returns portion with your item(s)
  • Return your items using an international carrier to the following address:
    Karen Millen Returns, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt Witney, Oxford, UK, OX29 5UT
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your items are returned new, unused and with the labels still attached
  • When we receive your order we will send an email confirming the refund has been successful and your card will be credited
  • Items can be returned within 30 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores
  • Refunds processed within 3 - 5 working days
  • Please ensure your items are returned new, unused and with the labels still attached
  • Sale items can be returned in store within 14 days of receipt, a Gift Card will be provided for the price paid for the item.

Extended Christmas Online returns policy

  • Our extended Christmas returns policy is valid on any items purchased from Wednesday 1st November to, and including, Wednesday 13th December. Any web orders placed can be returned for a full refund until Saturday 13th January 2018. Any items purchased after 13th December will be subject to the usual 30-day policy.

Extended Christmas Solus Store returns policy

  • Our extended Christmas returns policy is valid on any items purchased from Wednesday 1st November to, and including, Wednesday 13th December. Any orders placed in store can be returned for a full refund until Saturday 13th January 2018. Any items purchased after 13th December will be subject to the usual 30-day policy.