Returns

You have 14 days from the date you receive your item(s) to notify us that you wish to return your item(s) or to return your item(s) using this form. This applies to both full price and sale items. If you are notifying us first, you must return your item(s) within 14 days of the notification date.

Please note that earrings are non-returnable for reasons of hygiene and safety.

  • Complete the table on your dispatch note and enclose the Returns portion with your item(s)
  • Return your items using an international carrier to the following address:
    Karen Millen Returns, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt Witney, Oxford, UK, OX29 5UT
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your items are returned new, unused and with the labels still attached
  • When we receive your order we will send an email confirming the refund has been successful and your card will be credited. If you have paid by e-voucher you will receive an email with a new e-voucher within 7-10 days.
  • Items can be returned within 14 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores
  • Refunds processed within 3 - 5 working days
  • Please ensure your items are returned new, unused and with the labels still attached
  • Sale items can be returned in store within 14 days of receipt, a Gift Card will be provided for the price paid for the item.