Karen Millen uses only the highest quality leathers, suede and other materials to produce high quality footwear. Slight marks and variations in the surface colour and texture are all inherent characteristics and should not be mistaken as a fault. They are part of the unique appeal of leather.

To help maintain the appearance and to prolong the life of your shoes, they should be cared for with the relevant products. Always test a small non-visible area first.

LEATHER SHOES
Dust and dirt should be removed prior to cleaning with a neutral leather cream.

SUEDE SHOES
Dust and dirt should be removed prior to cleaning. A crepe brush should be used to remove any marks in the suede.

FABRIC SHOES
Dust and dirt should be removed prior to cleaning with a rubber brush or fabric foam cleaner.

DECORATED SHOES Particular care must be taken whilst wearing decorated shoes. Beads and crystals may be lost or damaged if caught or snagged.

LEATHER SOLES
Due to its porous nature a leather sole will absorb some water. For this reason we do not recommend that they be used excessively in very wet conditions. A leather sole will wear away (even under normal conditions) making it necessary to resole regularly. Leather soles are often painted. This is a cosmetic feature which will wear away in patches when worn. Leave wet shoes to dry naturally (never by artificial heat). The use of a shoetree will help maintain the shape of your shoes.

HEELS
Top pieces on heels are a replaceable component. Do not allow them to wear down. They should be replaced regularly by a good shoes repairer. Thin and delicate heels must be worn with extra consideration. Wearing shoes on very uneven surfaces or when driving may weaken the shoes and could spoil the leather sole or intricate components.

Karen Millen uses only the highest quality leathers, suede and other materials to produce high quality fashion handbags. Slight marks and variations in the surface colour and texture are all inherent characteristics and should not be mistaken as a fault. They are part of the unique appeal of leather.

Take care not to overfill your bag as over a period of time this can distort the shape of your bag and weaken the handles.

To help maintain the appearance and to prolong the life of your handbag it should be cared for with the relevant products. Always test a small non-visible area first such as the base).

LEATHER BAGS
These should be cleaned with a suitable polish or cream.

SUEDE BAGS
A crepe brush can be used to remove dirt, dust and small marks.

HUMIDITY AND RAIN
Humidity and rainwater damage all kinds of leather. Care should be taken to protect your bag. If it does get wet, dry it at once with a soft cloth in order to avoid staining and rippling. A good protector spray will help to guard against staining and water penetration. Never use artificial heat to dry your bag.

SEQUINS AND EMBROIDERY
Delicate fabrics, beads and sequins may be lost or damaged if worn in conditions where continual rubbing occurs. Sequins and beads may become discoloured if brought into contact with alcohol based liquids.

JEWELLERY
Karen Millen fashion jewellery is made to the highest specification and is plated to achieve a luxurious finish with rhodium plating or white bronze.

Swarovski crystal is used in some styles. Made in Austria, the Swarovski name is world renowned – their crystal being noted for its purity, brilliance and sparkle.

All Karen Millen jewellery is nickel free.

Pierced earrings cannot be tried on prior to purchase. Regretfully earrings cannot be accepted for refund unless faulty.

Jewellery should be carefully stored in the protective pouch supplied. Care should be taken to protect it from knocks, chemicals, extreme temperatures and sunlight. Costume jewellery is fragile but when treated with respect will look fabulous for many years.

SUNGLASSES
Sunglasses can be fragile and lenses can scratch easily. The following guidelines will help you to look after your sunglasses and keep them looking good for longer.

Clean your sunglasses with a soft cloth, preferably one that has been specifically developed for cleaning lenses.

Store your sunglasses in the case provided. Avoid putting your sunglasses face down on any surface as this may scratch the lenses.

On a hot day avoid leaving your sunglasses on your car's dashboard as the heat can damage the lenses and distort the frames.

Avoid wearing your sunglasses on the top of your head as this may also distort the frames.

All our sunglasses are covered by a guarantee against faulty manufacture. In the unlikely event of this happening they should be returned to the place of purchase.

However, we also offer a comprehensive repair service - prices are 25% of the retail price plus an additional postal charge of £2.50 for repairs within the UK or £5.00 for countries outside the UK.

WATCHES

Batteries
The battery should be replaced every 18 months. Battery replacement requires the use of specialist tools, and should only be carried out by an approved stockist or specialist repairer.

Handling
Your watch will not withstand extreme shocks or vibration. It is sensible to remove your watch before commencing rough work or situations where the watch could be damaged.

Bracelet Watches
Take care to avoid bending the bracelet beyond the normal curvature of the wrist. It is recommended the watch be kept in the presentation box when not in use. Avoid placing the watch under heavy objects or loose in a handbag.

Water resistance
If your watch is not marked with either the words ' Water resistant' or a degree of water resistance e.g. 3ATM, then it is not water resistant. Care should be taken to avoid getting the watch wet as damage to the movement may result. This usually applies to the watches designed for dress or cocktail type wear.

3ATM
The watch is designed to withstand accidental splashing or rain but not suitable for swimming.

5ATM
The watch is designed to withstand leisure type swimming i.e. swimming baths, yachting and taking a shower. It is not designed to withstand sports scuba diving etc.

10ATM
The watch is designed to withstand swimming, yachting, taking a shower, shallow diving e.g. swimming baths and bathing but not scuba diving General notes

Do not operate buttons or the crown while the watch is in contact with water.

Remember diving into a swimming pool can very briefly and significantly increase pressure on your watch. It may that the action of diving into the pool increases the pressure to your watch to beyond the limits it has been designed to withstand.

Wide variance of temperature can affect, temporarily, the time keeping accuracy of your watch. Pressure in ATM's is a test pressure and should not be considered as actual diving depth as movement in the water tends to increase the pressure bearing at a given depth.

If your watch has been used in salt water it should be rinsed off in fresh water and carefully dried. Leather straps are not recommended for regular use in water.

Below you'll find all the information you'll need to choose your perfect size:

Find the perfect cut and fit for your shape with our essential guide to Karen Millen denim. All our denims have a minimum of 2% spandex or lycra for a great fit, comfort and great recovery.

Bootcut:
Our classic timeless fit, cut to sit just below the natural waist about 3cm below the navel. Fitted through the thigh with boot flare from the knee. A great cut that flatters all, especially curvier figures. This season, the flare is narrower than the previous season, for a sleek look wear them long to cover your shoes and elongate your legs.

Biker:
A modern slim leg fit, cut to sit just below the natural waist about 4cm below the navel. Fitted through the leg from thigh to calf with ankle zip trims for a super slim silhouette. Biker zip pockets and stitched knee detailing. Wear with sharp accessories to maximise the look.

Boyfriend:
A new fashion fit cut to be slouchy on the body, to sit about 5cm below the natural waist. Easy loose fit through the thigh with a tapered leg that has a rolled up finish. Great jeans casual enough for day and stylish enough for evening.

Tailored:
A super smart tailored option with flattering deep waistband, cut to sit just below the natural waist about 2cm below the navel. Fitted through the thigh with a turn up to sit at the ankle bone. A versatile option that looks great with flats and glamorous with heels.

Skinny:
A modern classic, the slim leg jean is cut to sit about 4cm below the natural waist. Fitted through the leg from thigh to calf with a narrower ankle for slim leg shape. This shape is perfect for all occasions, a wardrobe must have.

We're thrilled that you're interested in joining the Karen Millen family! We are a great bunch of like-minded people who are passionate about doing great work and satisfying our customers. We believe we are ambassadors for the brand in everything we do and say, and we look to replicate the brand values in all aspects of our work. Working for Karen Millen isn't just a job - we can help you achieve your goals if you have the talent, passion and dedication to make it happen. You might be surprised by the scale and scope of the opportunities on offer at Karen Millen and the wider Aurora Group (including Warehouse, Coast and Oasis). As well as the different jobs in our stores (everything from stylists to senior management), we have a range of roles at our support office in London, as well as positions in our Shared Services team (based in Oxford), who provide support to the entire Aurora group.

OUR VALUES AND ETHICS
Treat each other with honesty and integrity
Commitment to encouraging creativity and innovation
Commitment to nurture and develop people to the extent of their desired career path
We will communicate regularly on matters that affect employees
Encourage regular performance feedback and celebrate success

WHAT ARE WE LOOKING FOR?
We all look to deliver an uncompromising level of service and embrace the following behaviours:

The Karen Millen DNA
Without a doubt you will be self-motivated and obsessed about delivering great results
Working here and succeeding is all about having the right attitude and wanting to be great at everything we do, not just average
Passion and natural ability to deliver exemplary service at all times
Energy and enthusiasm to help us achieve our goals
You will feel at ease in dealing with customer relations and you will enjoy working challenges through to a positive conclusion
Infatuation with fashion and trend aware
Team work orientated yet individually accountable
Commercially focused and motivated to continually deliver results and identify new opportunities
Creative and innovative
You will live the Karen Millen Service Values at all times
You will need to be numerate to GCSE level (or equivalent) and possess excellent communication skills
IT literacy is advantageous in stores and essential in most office roles

As well as offering an exciting and rewarding career, working for us can offer many other benefits:

Competitive salaries
Commission rate payments *
Generous paid holiday allowance that increases based on service and seniority
Generous Aurora Group discount
Staff uniform allowance *
Contribution towards gym membership joining fee**
Exclusive levels of high quality training and development
Regular performance reviews

*Store staff only ** Head Office staff only

Karen Millen's service philosophy is to provide exclusive entry level premium service, which compliments our high quality bespoke designed products and luxurious shop environment. Unlike other retailers, we don't employ just a few VIP personal shoppers for that luxurious and personal shopping experience, all our store staff are recruited with only VIP in mind. We love the individuality that all our great employees bring, and their personality and passion is what sets them apart for the competition. Diversity is of paramount importance to us so we don't have a one-size fits all approach to our recruitment. So, whilst qualifications are desirable, they aren't always essential for a role in Karen Millen - but there are certain qualities that you absolutely will need to have. Training will be provided and only you can really make every opportunity count, so we would expect you to be proactively working with your manager on your development. There are some essentials qualities that you will need to be truly successful in Karen Millen, irrespective of the role you apply for, so make sure you look at the Karen Millen DNA.

Retail roles:

STYLE ADVISOR
You will be a team player working to achieve exceptional personalised customer service.
You will need a real interest in people and have superb communication skills to demonstrate your genuine passion for the Karen Millen brand and knowledge of our luxury fashion collection.

ASSISTANT MANAGER IN TRAINING
You will lead by example showing off your talent to meet your customer's individual needs.
In addition, you will support the store management team to coach and develop the Style Advisors.
This is your opportunity to learn key management skills and understand commercial performance.

ASSISTANT MANAGER
Your ability to motivate and guide the store team will be crucial to support the Store Manager and drive commercial performance.

MANAGER
Your inspirational management skills will drive your team to maximise sales, store profits and deliver exceptional customer service.
You will be running your own part of the Karen Millen business and your responsibilities include visually merchandising your store with attention to detail to create a unique shopping experience for your customers, analysing commercial data, and recruiting, training, developing and motivating your team to improve sales and consistently deliver outstanding customer service.

DAY IN THE LIFE OF A KAREN MILLEN STYLE ADVISOR
The job role is highly rewarding and is ideally suited for people who really care about excellent sales service and possess a real love of luxury fashion. We coach and encourage our Style Advisors to develop and enjoy using an array of stylist skills, as our key focus is our customer's satisfaction. A big part of your role will be getting to know your customers, building relationships and offering expert stylist advice which fits perfectly with each customer's individual needs. The job does require a high level of dedication and you will need to work hard to meet both business and customer expectations, however the rewards are great; building long-lasting friendships with many customers making the job very personal and satisfying, a sense of achievement when business targets are reached, and a personal development plan which will allow you to not only grow within your stylist role but the potential to progress within an exciting and internationally expanding company.

HOW TO APPLY

Once you have an updated CV and mentally confirmed you fit the DNA to apply to Karen Millen, there are two main ways to apply. The most effective route is to contact your local store directly as each store manager manages his or her own recruitment. You will need to give your CV and ideally include a covering letter to the relevant store. Alternatively, you could email a CV and covering letter to: recruitment@karenmillen.co.uk.

In your communication please state what role you are interested in and for which location. Once we have received your CV your details are then forwarded to the appropriate store who will manage your application – you should contact the store to which you applied for any progress update. When we have specific store management roles we sometimes advertise using Retail Choice. You must have the legal right to work in the country to which you are applying and the minimum age is 16. Due to the high volume of applications that we receive we regrettably cannot personally reply to all candidates and so stores will only contact successful candidates to progress your application.

HEAD OFFICE CAREERS

London City – (Old Street tube) and Stanton Harcourt in Witney, Oxford

The same DNA applies to our support office roles so have a quick sense check over those. Whilst most of the roles we employee probably require relevant qualifications or skills, we are open to hearing from talented and passionate people who feel they can bring something special to Karen Millen or the wider group. The London Old Street office is the heart of the product innovation, production, design and store liaison. There are many departments based here:

PRODUCT DESIGN
Karen Millen is entirely design led and designs all of the ranges in-house. The Design team inspires, guides and informs the business on upcoming trends. They are responsible for developing new shapes and key pieces for the new season and providesing colour and looks for the season's collections.

PRODUCT DEVELOPMENT (no buying function in KM)
The Product Development team are responsible for the development of Karen Millen garments from conception through to delivery, ensuring that the critical path is managed effectively so that all key dates are achieved and the product is delivered to meet launch dates.

MERCHANDISING
The Merchandising team is responsible for all financial aspects of planning and trading for a department. It does this by working closely with the the Buying and Design teams to deliver a well-balanced and commercial range.

INTERNATIONAL
The international team manages the relationships we have with our overseas brand franchises. International is an exciting and rapidly growing area of the business. The international team is responsible for maintaining brand integrity, product merchandising and visual proposition.

RETAIL OPERATIONS
Retail Operations is the communication link between Karen Millen stores, field teams and head office.

GARMENT PRODUCTION
Our production team is our own internal supplier working closely with the design and product development departments. The Production department assures the quality of the product, from first sample through to delivery. The team also assess the supply base for its suitability for the brand and monitors new and existing supplier's compliance to our standards of make and delivery. Garment Technologists are responsible for the fit and quality of the garments, from design to manufacture, making sure that the most appropriate construction methods are used. Working closely with designers and pattern cutters their responsibilities include fabric testing, garment fittings and analysing product returns and faults. Pattern Cutters work closely with the Designers, to create accurate pattern templates from working drawings produced by a fashion designer. Once they produce the initial pattern, the in-house sample machinist makes up an example garment. The Pattern cutters then work with designers and garment technologists to make any adjustments or alterations to produce the final pattern. Sample machinists produce garment sample to show the design team how the finished item will look. They follow fabric, colour and size instructions from the designer, pattern cutter and garment technologist to prepare the sample and advise the design team.

HOW TO APPLY

Once you have mentally confirmed you fit the DNA to apply to Karen Millen and you feel you have the necessary skills, qualification or talent necessary for a particular role, you can forward your CV to: recruitment@karenmillen.co.uk.

Please submit an updated CV and covering letter stating your current salary, what role you are interested in, and for which location. Once we have received your CV your details will be forwarded to the appropriate manager who will manage your application. If you have speculatively submitted your CV we will assess your details against the criteria of any our vacancies and we will contact you should it be appropriate. We are unable to contact all candidates unless you have been successful in progressing with a vacancy. We also use www.retailchoice.com to advertise our vacancies.

For more information and to apply, email: recruitment@karenmillen.co.uk.

Head Office Positions

Pattern Cutter, Fit Model, Pattern Cutter, Allocator, Merchandising Protégé, International Marketing Assistant, Web Designer Intern, Brand Corporate Communications Manager, Photographic Retoucher, Design Protégé, Commercial Retail Operations Administrator, HR Assistant, Assistant Management Accountant, Country Manager – Germany.

Retail Positions - UK

Store Manager - Position available at: Bromley.

Assistant Manager - Position available at: Harrods, House of Fraser Oxford Street, Leicester, Manchester King Street, Meadowhall, Stratford, Westfield, Canary Wharf, Cardiff St. Davids, Fenwick Newcastle, Bath, Cheltenham.

Senior Sales- Position available at: James Street London.

Supervisor - Position available at: Brown Thomas Galway, Leeds, Brompton Road London, Grafton Street.

Stylist - Position available at: House of Fraser Oxford Street, Selfridges London, Dundrum, Blanchardstown.

Retail Positions EU

Store Manager - Position available at: Brussels (Mat Cover).

Assistant Manager - Position available at: Galeries Lafayette Hausseman.

Stylist - Position available at: Galeries Lafayette Hausseman, Parly 2, Berlin, Berlin Galeries Lafayette, Brussels, Amsterdam.

We have established links with specific educational institutions for long periods of work experience, so these opportunities are quite hard to get, but if you are interested please note we start recruiting for these early. We are always keen to try and support work placements where there will be some tangible benefit to you as a placement, so feel free to send in a CV and covering letter stating what type of placement you are interested in, and we will see what we can do. Please send your CV to: recruitment@karenmillen.co.uk.