REFUNDS & RETURNS

Refund policy
Returns to store (UK only)
Returns (Ireland)
Returns (US)
Returns (Europe)

Refund policy

What should I do if I no longer want the goods I ordered?

If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund. On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited. Please see Terms and Conditions for full details.

What should I do if I have received the wrong item, or the item is faulty?

In either event, please return the relevant item to us for a full refund. On receipt of the returned item, we will refund the payment card the price paid for the item. Please see Terms and Conditions for full details.

What should I do if you have not sent me one of the items I ordered?

In this event, please contact our customer service team from 9am to 5.30pm Monday to Friday (excluding UK public holidays) at enquiries@karenmillen.co.uk or on 0845 899 4449.

Paypal returns

Please note, orders paid for using Paypal cannot be returned to stores. UK orders please use the free returns label and return by post, orders from Europe and the US must be returned postage paid to the address on the returns note in your parcel.

Returns to store (UK only)

Can I return an item to a Karen Millen store?

UK deliveries can be returned to any Karen Millen store. Unfortunately this service is not available at Karen Millen concessions in department stores or factory outlet stores. Please see Postal returns for details of how to return items purchased in department stores. For details of your nearest Karen Millen stores click here.

Please make sure you take the despatch note (enclosed in your parcel) with you as a receipt. You will be asked the reason for the return and whether you wish to exchange the product or obtain a refund.

Postal returns (UK)

What is the procedure for returning an item to Karen Millen by post?

Post the item back to us using the freepost label that came with your parcel.

Please ensure you complete the returns note and enclose it with your parcel.

Please ensure you request a proof of posting certificate.

Returns (Ireland)

Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note.

Please ensure you complete the returns note and enclose it with your parcel.

Please ensure you request a proof of posting certificate.

Returns (US)

Returns must be sent back to the UK.

Please return by post to the address specified on the delivery note. 

Please clearly mark the outside of the parcel with "returned goods relief".

It would help us to offer a better service in future if you could complete the returns note and enclose it with your parcel.

Please ensure you request a proof of posting certificate.

Please note that orders from the US can only be returned to US stores for exchange. Click here to find your nearest store.

Returns (Europe)

Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note.

It would help us to offer a better service in future if you could complete the returns note and enclose it with your parcel.

Please ensure you request a proof of posting certificate.