DELIVERY & SHIPPING

DELIVERY

How much will I pay for postage and packing?

The delivery charge is £5.95 for standard deliveries in the UK, £7.95 for next day delivery in the UK. $10 for deliveries to the US and €20 for deliveries to Europe.

Can you deliver to a different address than my billing address?

Yes, you can specify your preferred delivery address when you place your order.

Where do you deliver?

We deliver to most postal areas in the UK and Europe, excluding BFPO addresses. Delivery of certain products to the Channel Islands, Scilly Isles and the Isle of Man may not always be possible. We also reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.

How long does standard delivery to the UK take?

We aim to deliver within 2-3 days from when you placed your order.

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale. Delivery to European addresses may take 7 days.

What if I'm not in when you deliver?

Deliveries are usually made Monday to Friday between 9am and 5.30pm. If you or the intended recipient is not available, each time a delivery is attempted our courier will leave a card at the delivery address confirming that they have tried to deliver. Simply follow the instructions on this card to rearrange delivery.

How can I track my order?

You should be able to track your order within 24 hours of the order despatch email being sent to you.

SHIPPING OPTIONS

STANDARD DELIVERY (UK)

For standard delivery orders placed before 1pm you can expect to receive your goods within 2-3 working days of order placement. For orders placed after 1pm, please allow 3 working days. Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address.

SATURDAY GUARANTEED (UK)

For Saturday delivery, orders must be placed before 1pm Friday. Orders placed after 1pm Friday will not be delivered until the following Saturday.PLEASE NOTE - We do not offer Sunday delivery. Orders placed between 1pm on Friday and 1pm on Monday please expect delivery on the following Tuesday. Signatures are required for the Saturday delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but this service is not available in the Republic of Ireland.

NEXT DAY DELIVERY (UK)

For next day delivery, Monday to Thursday, orders must be placed before 3pm. Orders placed after 3pm will take an additional day to be dispatched.PLEASE NOTE – If you are placing an order on a Friday before 1pm and require next day delivery, please select ‘Saturday Delivery.’ Unfortunately we cannot offer Sunday delivery. Orders placed between 1pm on Friday and 1pm on Monday will be delivered on the following Tuesday. Signatures are required for the next day delivery option and you can specify an alternative delivery address to your billing address. Please accept our apologies, but this service is not available in Ireland or the Republic of Ireland.

IRELAND DELIVERY

Delivery to Ireland is free of charge.

For orders placed before 1pm you can expect to receive your goods within 2-3 working days of order placement. For orders placed after 1pm, please allow 3-4 working days.

Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address.

Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note.

US DELIVERY

Delivery to the US costs $10.

Delivery times from the UK will be around 7 to 10 days subject to customs clearance.

Please make sure you leave your telephone number when ordering.

Signatures are required on all deliveries.

Unfortunately we do not currently offer an Express Delivery option on transatlantic deliveries.

INTERNATIONAL DELIVERY

We are able to take payments in Euros and deliver to the following countries:

• Austria
• Belgium
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Italy
• Latvia
• Luxembourg
• Malta
• Netherlands
• Poland
• Slovakia
• Slovenia
• Sweden

Delivery to Europe costs €20. You can expect to receive your goods within 7 working days of order placement. Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note.